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September 2024 by Ashley Lynn
While I comprehend the challenges that come with integrating RiteAid's client base, I am exhausted by this pharmacy's persistent inability to address the high volume of calls they receive. The call was placed on hold for ten minutes after initially ringing for an extended period. A person picked up the call after ten minutes and asked who I was expecting to speak with. Following my answer the Pharmacist, the call was terminated..I communicated with Waterville pharmacy and left a message as instructed. Additionally, I contacted Swanton pharmacy and was placed on hold multiple times. A representative came on the line, requested my name, and returned me to hold.
This is ridiculous!
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August 2024 by Autumn McCoy
Fix your attitudes
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July 2024 by Krista Summers
I just sat on hold for 10 minutes with no answer ? I have a 6 day old Baby and need to know if her medication went through to the pharmacy and if it's ready. And yet no answer like not even somebody saying to hold on a second.
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December 2023 by Melissa Glover
Pharmacist wasn't friendly...maybe stressed.
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July 2023 by Roger DeGood
Pharm in a constant state of change. You get to know them and they disappear . Pharmacists are different every time I’m up there. Been a customer for over 15 years. The latest screw up was only providing a 30 day supply when the Dr clearly indicated a 90 day supply on the scrip. Had to question the Tech to get him to check the scrip. There was supply in stock but the pharm had to follow the proper procedure for dispensing causing me to have to come back to pick up. This was for a subsistent medication I have used for years. I’m starting to loose faith in this units ability to dispense medications quickly and accurately. The embedded procedures need to be revised ac the Techs have to do too many tasks on several computer terminals to be efficient. The system for storing filled scrips(most coming in filled off site) is archaic at best and causes many lost time searches that negatively effects thru-up.
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June 2023 by Timothy Crowley
Very Rude
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June 2023 by Irish Girl
Horrible. Never ready when they tell you& the male pharmacist is beyond rude.
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March 2023 by Sara Harris
So I had medication much needed they told me they wouldn't have ut fir a week riduculous
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February 2022 by Joanne Bradshaw
Pharmacy always seems to close so early, about 5:30 pm Tues 18th 2022 they where closed. Happens all the time.
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January 2022 by Victoria Mendenhall
Will not go back to here anymore. Only picked up two prescriptions and very expensive. Not their fault my insurance doesn’t cover much if not anything. I told them I’d pay out of pocket and I can pick up the next day. So I had called the next day to let them know my dr wanted me on something else and needed the order canceled because I won’t be picking it up. (Really felt bad.) So when I called, a lady answered and I believe her name was Dana? Very rude! Everyone there was friendly on phone, but her. I personally feel this place is more business than caring for patients.
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July 2021 by Greylyn Cathedral
10 oclock seems a little late to open?.
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May 2021 by Victoria Yeager
Will not go back to here anymore. Only picked up two prescriptions and very expensive. Not their fault my insurance doesn’t cover much if not anything. I told them I’d pay out of pocket and I can pick up the next day. So I had called the next day to let them know my dr wanted me on something else and needed the order canceled because I won’t be picking it up. (Really felt bad.) So when I called, a lady answered and I believe her name was Dana? Very rude! Everyone there was friendly on phone, but her. I personally feel this place is more business than caring for patients.
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April 2021 by Tammarie
Supurb service.Best pharmacy Ive ever used.
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June 2020 by Tammy Winters
Supurb service.Best pharmacy Ive ever used.
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December 2019 by Rebecca Bielecki
Love everything about this krogers except the pick up location for groceries it takes up all of your regular customers parking spots it should be in the back of the parking lot with a camera watching it so your employees can walk out there why make your regular customers park far out this is why I haven't been coming here as much
