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January 2024 by JOHN Mason
Had insurance with this agent for over 25 years. In 1999 they cancelled my auto insurance at my soon to be ex-wife's request after a judge ordered that she maintain the coverage. Called to explain the situation and was prepared to show them the order. Jeff refused to take my calls and his office staff told me sorry and that there was nothing they were willing to do and were quite rude. They didn't even want to set me up with a new policy. Ok fine. As result I just never held auto insurance with them again but the memory as to why stuck with me for years. I, however, Kept my homeowners policy through them just based on convenience. Then this past Saturday before New Years I got a letter stating they were not renewing my homeowners policy for failure to reply to a letter sent on November 18th. I never received a letter dated November 18th. You would think if a letter was important enough that a failed response would get your policy cancelled, it would come via certified mail. Anyhow, Called Sate Farm's 800 number and agent stated they had no record of either of the letters and that it was pretty much a mystery. He told me that my agent would be back in office on Jan 2nd at 9am and he will alert him to call me first thing on that day to rectify the issue. Three days later and I find that apparently my 25 years of business, with zero claims wasn't worth the effort of a phone call much less an explanation. My house could use a little paint but is otherwise in good condition with a brand new furnace and heat pump, 10 years left on the roof life. Thank goodness I never had to deal with a claim, who knows how that would have went. I would HIGHLY recommend staying clear of State Farm and especially THIS agent. Neither live up to their motto. If you need someone to be there when you need it, look elsewhere.
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May 2023 by Michael Zee
With this office since I was 16. Jan is Awesome! Well so is Jeff, lol.
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February 2023 by Robert Pence
Been my families insurance agent for longer then I've been alive, always a good price and the few times I needed to make a claim it was settled right away
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February 2023 by Gene Wilson
Great insurance agent
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February 2023 by Hannah Smith
They are always so happy to help
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February 2023 by Katie Hildreth
I worked with Jeff since I first started driving. He and his staff are friendly and very helpful. They have always been there to help me and my family.
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February 2023 by Monique Mondville-Minnich
Jan is a total sweetheart. Whatever I needed, she was able to get with me the same day either through phone or email.
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February 2023 by Karen Ratcliff
I had a problem with proof of insurance with my car loan lender and they fixed it right away. Otherwise it would have cost me a lot of money extra than the loan!
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February 2022 by Louie Lechuga
VERY PROFESSIONAL PEOPLE AND RESPECTFUL PEOPLE AT STATE FARM AUTO INSURANCE IN SWANTON OHIO. RATE JEFF LAMBERT AND HIS EMPLYEES A 5 STAR RATING
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February 2022 by colleen zielinski
He didn’t send all my evidence / pictures etc. into claims. Hard to get on the phone. He would promise to get back to us. He never did. Took 3 months and 50+ phone calls and text messages. Finally had to go to someone else to get it settled. This was all for a $1300 claim. Not sure what would happen if my house burnt down? Probably take three years to get it settled. We will be looking for another insurance company. First claim in 30 years, not a good experience.
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February 2022 by Mackensie Makoby
Always willing to help no matter what questions you have. Awesome customer service!
