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“Yep ! I love this bank ! I don't know why it is rated less than 3 stars.... I've never had a single problem in the 4ish years of being a customer. I've worked in a bank before and continue to work in the customer service industry. Sometimes things happen that workers have no control over. It's just part of the customer service industry.Thank you FCB !”
“Kevin, Thank you. I am buying a house and needed 2 months of account history for the loan. Each time I got the account statements I couldn't match up the dates and was getting increasing confused and frustrated. Kevin printed the statements multiple times and I really began to wonder about his competence. He was very polite and professional and continued to reprint the papers that insisted we're wrong. On the FOURTH visit back, I was really beginning to lose patience and I asked Kevin plainly why I was only getting every other page of the transaction history. He politely informed me they pages are printed front and back. It wasn't that he was incompetent, it was that I am an actual imbecile and never looked at the back of the pages. Despite that, Kevin never got impatient or indignant. Thank you Kevin.”
Closed
115 OH-3, Sunbury
Banks
“I just called in and spoke with Jeff abt an issue with my account. He was very professional and very courteous. I appreciate the information he provided me as well as offering assistance for any further issues. Excellent customer relations!!”
Banks
Banks
Banks
“The personal service received form the staff has been exceptional. If they don't have an answer they get one, and they follow up when promised. I Highly recommend this local office.”