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May 2024 by M Leigh
I've been coming to this location since February due to the awful renovations going on at the Centerville location and I'm so glad I was pushed over here!The staff are so incredibly friendly and make my experience so convenient every time I come in. They are very welcoming, cheery, and even selfless at times to make the experience as great as it can be.I see the employees around frequently cleaning machines and restocking paper towels and spray bottles. Bathrooms and locker rooms are always clean and ready to use.Very happy with this location!
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May 2024 by Cara Winn
The total body enhancement has been in need of bulb replacement. Today 11 bulbs were out. The staff cannot do anything about it so hopefully this might get the attention of someone that can.
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April 2024 by Phyllis Hughes
Good location, clean
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April 2024 by Matthew “Matisimo” Graham
The staff keep me coming back to this gym! Always putting a smile on my face! Lol
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April 2024 by raymond moore
Good place for a workoutFriendly greetingTry it
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March 2024 by Kristen Sato
My husband and son joined the sugar Creek gym a month ago. They always go together. We purchased the Black card membership for my son whom will be 18 in June. Nowhere on the site or in the gym did it state he couldn't have access to massage chairs. Since he and my husband have been going together they always go back together, no problem 5 days a week. Today however my son went just a minute behind my husband and was told he wasn't allowed. When my son asked Justin to get his dad he stated "it wouldn't make a difference" and refused to get my husband. My child was left there unable to contact his father because of some jerk at the counter in an who trip. When I called, Justin stated "some gyms have a policy about minors" but also confirmed that they don't state this. I find it deceitful that they are willing to take our money for the BCM but my son is only allowed to use it depending on the mood of the person at the counter. He does not go as a guest, he actually has a BCM of his own. I genuinely believe my son was discriminated against because he's not a meathead and find it odd when my spouse is present this hasn't happened. So technically you're stealing money from teenagers that are paying for a service you don't allow them. Justin was not able to point out anywhere that this "policy" is stated and both intend on moving their membership elsewhere for deceitful and discriminatory practice.Update: The response from the "owner" that responded actually directed me to a generic social media email which resolved nothing. I again contacted the location which is my son's home gym where he is signed up and spoke with Chris whom stated that while our son was sold a Black card there he could not use it there. I inquired about cancelling and he made it sound like a whole ordeal. I'm highly disappointed that the supposed shocked response by "owner" was inauthentic and that we've paid for something our son can't use while Chris acted as if this was common practice. My son could have just tagged along with my husband at no cost to work out or had a classic with lower fees and annual membership fee and no doubt they won't refund what he could not use. If you sign your child up here ask them for written documentation specifying their ability/inability to actually use what you're paying for. I also noticed on my Google transcript that they stop recording as they say they do as soon as they pick up. Be leery.
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March 2024 by Kayly Tarrance
VERRY POOR CUSTOMER SERVICESpecifically the Caucasian female with red tent hair. We will be taking the issue up higher.
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March 2024 by Chasity Maloney
Very clean and nice staff. They have all of the latest workout equipment. I really enjoy working out here.
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November 2023 by Julie Peter
Once again some guy is camping on the seated squat machine. I’ve been here for an hour and he’s just sitting there. Either kick them off after 15 mins or get another machine this is ridiculous!!!
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September 2023 by Jon Franz
The one at sugar creek township is great, five star fitness center. Super clean, two levels, massage chairs, tanning beds, very reasonable prices. Friendly staff. I have been going there for over five years.
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August 2023 by Holly Warner
This is my first time joining an actual gym, and this planet fitness has given me a great experience so far! The locker rooms and machines are always clean, and the staff is always friendly. I highly recommend this location!
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July 2023 by Jennifer Kelly
I have a membership here and go in several times a week. When I first signed up the front desk person showed me all around and she explained everything to me. I was shown all the different areas, machines and how to use some of them I was unfamiliar with. They have some great extras like tanning, red light therapy, massage chairs, aqua massage, and more. The shower area is awesome with ring lights so it doesn't matter if youre freshly showered or all sweaty you always look good in those mirrors. Lol ;) Plenty of lockers, lots of parking. A no judgement gym! Very nice place!
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June 2023 by Mar Quintero
By far the best layout of any planet fitness I've been to. I have a black card membership and have been to over 10 different pfs across the country and this is the best one I've seen. I go out of my way to go to this one when I'm in Ohio.Staff is always super friendly and helpful, facilities are clean, layout is conducive to giving privacy, finding the right machine, and waiting to use one if someone else is using it. Plenty of space, lots of mats. Fantastic.
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May 2023 by John Smith
If I could give this gym 0 stars, I absolutely would
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April 2023 by Darron Baker
Joined PF due to the convenient hours. Open 24/7 is a huge perk and really accommodates busy professionals. My previous gym had a later start time than I would have liked and working out after a long day created sub par workouts. The facility is always spotless and the employees have been friendly and accommodating. The only thing I would like to see is more attachments for the cable machines (mag grip attachments).
