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November 2023 by Kimberly B.
Please beware buying used cars from here. Please have it looked at first through a trusted mechanic. This review comes after much frustration. I purchased a 2020 Buick encore Sept 17th. Days later it sounded like a airplane extremely loud. I call make an appt they say it needs new motor mounts and that it can be awhile since gm was on strike then. I understood. In the meantime I drive it out of town get back and its sputtering and feeling like it was going to stall. I call again and talked to Rudy the used car manager he assured me this is not a lemon and serpentini will make sure they get to the bottom of these issues. I take it in again and surprisingly now the motor mounts are instock. So they changed those and a sensor they said was the reason the car was idling funny. I pick it up car sounds no different. So I wait a few days to make sure and call again. Take it back and now they said there is an exhaust leak and they are replacing the whole exhaust system. And also this is all while I still have a temp tag on it. Now while waiting for the new parts the car is not wanting to start. Today car was taken in for the exhaust repair and they said the battery is no good? And want me to pay over $200.00. Funny that the battery was perfectly fine to pass their point inspection 2 months ago! and all the times it was at this shop after purchase. It should have been replaced. Beware of this place. I regret this purchase completely.
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November 2023 by Kevin W.
If you buy a used car from this dealership be very careful because they will add a very expensive warranty in your deal without asking you if that's something that you want to buy, then to make matters worse I get a letter from endurance warranty company 2 months later telling me that the price for the warranty is going up or the money that they already put in my deal without asking me would be lost if I didn't pay even more money and of course I haven't used the warranty. They use slime all tactics here do not shop here!!!
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August 2023 by Rick N.
Avoid this place like the plague. My kid saved up to buy his 1st car here. Got a modest used vehicle that looked and drove nice and was clean. Car lasted 2 weeks before the engine went. What a shame. He was crushed and now I am fighting to scratch up money for a new engine. Thanks Serpentini......disgusting crooks
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July 2023 by Christine W.
Waited 6 hours to purchase a car,,, test drive 2 cars,,, by the time we came back from the second drive, our sales man was working with someone else,,, so we sat while he jumped back and forth,,, sometimes 30 min plus,, told him my firm price and first offer was 260$ more than I asked,,, why even bother telling you what price range I wanted??? Then comes back at 120$ more,,, finally after 2 hours of back and forth , I got 80$ over asking,,, I was told I would go back to finance,, 2 hours of waiting to go back to finance,,, then I was rushed into signing papers, pushed hard into buying gap ins , was given a fab with all my documents, and shipped out,,, get home and the fab had nothing on it, so have to go back,,, the gap ins is 825$ and after calling my insurance, I can get it for 60$ ,, now canceling the gap ins is going to be the worst and all the verbal stuff he told me about canceling will prob not be true and I'm screwed,,, worst place to buy a car,,, car shopping is painful enough but waiting 6 hours after knowing the car I wanted 30 minutes into it was obnoxious,,, don't recommend this location at all,, also 3 out of the 4 rotors were horrible in appearance and the car only had 11k miles on it,,, we asked to have them looked at and cleaned up because they shouldn't look like that, and we just kept getting told"it's as is",, and when asking for them to lower the price of the car because they would need to be replaced, I was told well we can't because we have to detail your trade in and that will cost us money,,,, my car was 95% clean, it's not costing 500$ to detail my car,,, nice reasoning
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October 2022 by Anthony Lombardo
Dave is always very helpful . Goes above and beyond to find the part I'm looking for .
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June 2022 by Chuck B.
If there was a star below1 they would get it ! Worst dealership in America , salesman Micheal Vincent is the worst of the worst , he doesn't care about anyone but himself and the almighty dollar ,not very compassionate or caring , I don't even think he likes people ! He should not even have a job there , he should be fired along with the person who hired him ! If they were the last car dealership on earth , I think I would rather walk or ride a bike than buy from them !!!
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March 2022 by Anthony S.
A bought a car from this place and less than a week later I had to get it towed to fix a rear caliper, a rear break pad, 2 rear rotors, a speed sensor r and my abs sensor. I get a call saying they fixed everything but my break line went so they had to get that fixed too. I was told I would be called the next day and I was not. I called them the day after they said it was finished and I can come pick it up. They didn't fix my speed sensor. My speedometer told me I was going 75-80 mph on the highway when I didn't hit over 72 maybe.. absolutely ridiculous
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March 2022 by Antonio Smith
Family environment. Honest and laid back atmosphere and staff.
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March 2022 by Brad Lee
fast and easy experience. David Stotts was awesome and attentive to our needs. He delivered on his promises and wasn’t pushy. we are very satisfied with strongsville serpentini.
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February 2022 by Ashley O.
Good experience buying a car. Sales associate was great and timely. He worked hard to get us what we wanted in our budget.
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February 2022 by Jack Dell
Very nice people to work with.I myself will always go there for a vehicle.I highly recommend them.You walk in and 90% of the time you drive off.I can’t say nothing bad about this dealer,just good
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January 2022 by Frank P.
just terrible. hang on to your wallet. went there for a recall on a drivers floor mat. my email from chevy said bring the MAT up for an exchange. brought the mat there , they had all my info but said i had to bring the car there to let them install it. they said for "liability purposes". these people don't respect their customers. the REAL reason is they can bill chevy a couple of bucks for an install. went home, called another chevy dealer near me he said "bring the mat with some proof of ownership and will swap them out" easy peasy. also they asked me if i bought the car there. the reason i didn't is they had them in columbus for about $5000 cheaper. (it was anew leftover) stay away from these bloodsuckers.
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November 2021 by Brandon Short
Don’t recommend this place. Tried to sell them my 2021 Camaro which they severely low balled me. Got several more thousands from Ganley. Try to take advantage of a younger adult like myself and think I don’t know. Don’t come here.
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November 2021 by Monil Patel
We waited 20 minutes no one came to say Hi not even lady reception or any sales person after they saw us walking in. They were all watching TV and they all saw us waiting but I guess they were not interested in my business. worst experience at car dealership in 40 years. I would not recommend going there and giving my business. I will tell all my relatives in Strongsville, North Royalton and others near by cities to don’t waste time going inside this doors. I hope the owner of this dealership take some action otherwise he will end up closing this location with people working like this idiots. I was looking to buy two new cars but I will take my business somewhere else.
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October 2021 by Sarah Cameron
I absolutely LOVE this dealership!!! They go above and beyond for their customers. I can not recommend them enough. If I could give 100 stars I would. Vera is absolutely wonderful!!! I'm so grateful for her and everyone there. Thank you all for making things happen for me!!! I walked in thinking I wouldn't leave with a vehicle. Instead I walked out with a new car!!! They are amazing!
