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October 2024 by Angel Navarro
Great service and very helpful!
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October 2024 by Nicole Worthey
I usually go to Mentor but went to Strongsville Mall. Never again. The woman was so cold-like. It was a complete turn-off. She didn't even offer the protection plan. Very unwelcoming. I'll keep going to Mentor.
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September 2024 by Damion Kornuc
Went to the store to buy jewelry. The one girl named Madison was very nice and kind to me. Madison was awesome though
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September 2024 by Sandie Flowers
Both ladies were so helpful and reduced my daughters’ anxiety. They both love their new double piercing! Thank you!
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May 2024 by Marta Rivera
Review correction name of manage: Went to ask for information about permanent bracelet. Was going to purchase. Manager called Theresa can’t because she was alone and needed another person with her. Went today and she gave me prices. I choose the items and when she was going to do the service she said give me your hand. I replied it goes on my ankle she said “ I can’t today” after I paid for everything. Ask for my money back.
The other employee looked like she was scared, of the manager.Mariam has good customer service skills not like the manager Theresa . I call the Great Nothern Mall they say it can be done. Cameron and Joan received me and did the job. Have a beautiful anklet bracelet. Highly recommend come to the Great Nothern Store location.
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May 2024 by Jillian Schilling
Just went here yesterday because my son wanted his ears pierced and they were GREAT! They made him feel so comfortable and he did great with them! They explained everything in detail of the before during and aftercare. Great experience!
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February 2024 by Alicia Banks
She was so amazing
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February 2024 by Nicolle Cruse
Went to look for a necklace for my daughter. Saleswoman (manager?) with glasses was extremely rude and didn’t offer any help. She was snippy while we checked out and looked at me like I was stupid for not wanting a warranty on a ring I also purchased. We spent about $275 here on 3 items in the matter of 5 minutes and she acted as if she was doing us a favor by ringing us out. Wont be back, which is a shame as I purchase jewelry often and was happy with the merchandise I saw today and honestly would have spent more had I felt welcomed and not rushed by her.
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January 2024 by Delaney Pavell
I love coming here for ear piercings and shopping for new jewelry. Staff is friendly and helpful! 10/10
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October 2023 by Chris Chaney
Teresa and Marian are great.
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October 2023 by Lisa Tolbert
Theresa was amazing!
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October 2023 by Allison Mastronicolas
Saleswoman with glasses and curly hair is extremely rude. I approached the kiosk a few minutes before opening (not realizing they were not open) and she never once acknowledged me or looked up from her phone until I asked twice for assistance. Instead of saying "we are not open yet" she said "Bit early girl, isn't it?" So rude and nasty for no reason. Will never return, find better help!
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October 2023 by Solrac Opserc
Great store. I've purchased my last 4 gifts for my wife at this location. They always help me pick the perfect gift when undecided on what to get. Have had great experience with all staff. They never dissapoint.
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August 2023 by Ataelia Basilisco
Emily did such a great job piercing my ears! Always get my jewelry from them; they are the absolute best!! Will always recommend to friends!!
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August 2023 by Nancy Strand
Be wary - not transparent on their policies. Ask a lot of questions regarding refunds, piercing guidelines and policies. Manager at this location is shady and did not train employees well at all. Hidden/after sale policies are not explained or in the public eye at point of sale. The manager also “holds grudges” and appears to be better than everyone else. This is especially true with a child- if a store employee refuses to complete a service, it will cost you since a full refund is not given at that time. Do not purchase a warranty because they will not honor it.
