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“Every time I've been there I've had a nice and friendly person behind the counter. As long as you don't go when they first open or on a weekend there is usually no wait. Wish they had more locations besides just here and steel yard.”
“I truly don't care for banks - especially when most are attempting to eliminate the human factor and provide us with machines to do the work - however - this is not the case at this location. My interaction with Jenien was simply pleasant and truly a breathe of fresh air in this crazy/hectic world. She was polite and answered all my questions, assisted me with getting the items I needed accomplished in a timely manner and just presented a stellar customer service/can-do attitude. I want to make sure that her actions are recognized and I can't thank her enough for helping me instead of the machine. Jenien thank you.”
“I have been a member since the credit union first opened in the 1950’s. The tellers are always friendly and very helpful! Right now their cd rates are .5 % higher than my husband’s credit union.”
8:30AM - 4PM
14244 Pearl Rd, Strongsville
Banks
“I personally had a wonderful experience. Debra and Peggy were so helpful in the process of helping me purchase my vehicle. Best branch I ever been to I’m so excited to continue to be a loyal customer . Thank you ladies for all your help!!!”
“New into the country and needed to open an account. A close friend recommended this bank & we visited this branch to open an account. Pat and Trinnietta were most helpful, they opened a checking account for myself and my partner & also explained the benefits to us. It went smooth & easy. Really satisfied with their customer service.”
“I've been with 5/3 bank for over 20 years. I wanted you to know that my daughter and I had the best experience yesterday at your location. Laura was extremely knowledgeable, helpful and patient. She is a huge asset to 5/3 and deserves much kudos.”
“While transacting business INSIDE with a teller I scraped the back of my hand on the plexigless shield, which peeled back 3.5 inches of skin. I STRONGLY recommend a colored marker be put across the bottom edge to make them more visible. The teller was kind, she bandaged me up and apologized. Older folks (especially if they take blood thinners) with thin skin are high risk in this circumstance. Please put VISIBLE markers on clear plexiglass shields, it's very important!”
“Great customer service and care for their customers. My mother, sister and I worked with Irene and she was wonderful. She was very patient and kind with all of my mother’s questions over the years.”
9AM - 4PM
11221 Pearl Rd, Strongsville
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“When you go to your bank/credit union do you feel welcome or do you feel like a number? I feel welcome anytime I come here. They are always willing to listen to any question I may have and take their time to help me with any issue I have. I recommend them to my family and friends.”