Lowe’s for all of your home improvement needs. Stop by the Strongsville, OH Lowe’s to pick up gardening supplies, check out new appliances and paint colors, or try out new patio furniture. They are here to help! Customers appreciate the helpful and professional staff at the Strongsville Lowe’s. One standout employee in the paint department is especially praised for being kind, understanding, and capable of making customers smile. Another staff member, Ryan, was described as knowledgeable and helpful when choosing wood for bed slats, highlighting the store’s helpful assistance. The store's management also receives positive remarks, with the store manager demonstrating a customer-focused attitude, returning calls, following up, and making arrangements to ensure projects are handled properly. This level of service convinces some customers to prefer shopping at this location over others, as staff like the in-home consultant show professionalism and consideration. However, there have been some issues. For example, a customer experienced delays and frustrations with a fence project, including unremoved debris and piles of dirt left by installers, despite the contract stating all debris would be hauled away. The customer also noted poor responses from the store regarding these concerns, which led to initial dissatisfaction. After multiple calls and reviews, the store finally addressed the problem by removing excess materials and issuing refunds. Despite this, some plastic debris was left behind, posing a risk to pets and equipment. Overall, Lowe’s Strongsville location is known for helpful staff and good customer service, especially from managers and specialists dedicated to assisting with projects. While some issues have occurred, efforts to resolve problems show a willingness to improve and support customers' home improvement needs.
Didn't have what I was looking for but as I walked past and employee and spoke to her the employee ignored me. Poor customer service
February 2025
I needed help and Chris assisted me and advised me on my washing machine issue. He was a fantastic helper and I'm excited to do more improvements around the house!
February 2025
Had an employee who helped me to the very end. He was knowledgeable too
