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September 2023 by Herb L.
We picked up a couple of items and proceeded to the checkout. We get to the checkout only to find there are no cashiers open, only self checkout. There are literally 2 employees standing at the self checkout to assist. We then have to input our phone number to get the military discount but the employee needs to see an ID to prove its legit. What a pain in the ass. Needless to say, we will definitely go to Home Depot from now on.
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May 2023 by Patrick Whalen
Everything you need but associates. Hard time getting someone to nelp
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March 2023 by Kaliana V.
I came in with 3 pieces of ply wood that I needed cut and Richard and mike were more than helpful ! Got my boards cut and got out with no issues! I can't say enough good things !
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July 2022 by ali r.
Always happy with their products. Delivery fees are reasonable for bulky items. Nice overall and pricing is better the Home Depot
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January 2022 by Allan Yheulon
Having just reviewed another Lowe's location for it's unkempt garden center, this one's garden center was highly organized & orderly.
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January 2022 by G S.
You would think that an online order that is said to be ready for pickup, would not take 1/2 hour (clock is still ticking because I'm writing this as I continue to wait). No lines to wait in, just me waiting for them to go back for the second time to find ALL of my order. Again, you would think they would come up with all of it the first time since the tag says 1 of 2 items, and they brought 1 item. Don't seem to have this problem at HD. 35 minutes...clock still ticking.Update: Get home with 1/2 my order, they never found the other 1/2 while I was waiting ( ended up being an hour before I left and told them they needed to deliver the missing 1/2 of the order to the house tomorrow since we had the installers scheduled. Wife gets a text that the missing items are ready for pickup as I walk in the door. Call the store, they still haven't found the other 1/2 of the order...why did we get another text that it's ready for pickup?...they don't know.WTF!
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December 2021 by Craig L.
Left the store yesterday and had a great customer service experience. Grills currently on a crazy sale and had a good convo w an employee named Bryan who gave me insight on certain grills. Especially ones that last and ones that seem not to last. This guy went above and beyond to walk around and show me the grills while going over pros and cons. Lowes assembles the grill for free. Delivery is $75. Again Lowes is Lowes but this guy delivered great customer service and I ended up purchasing a grill. Give Bryan a raise as well
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July 2021 by Allison S.
Soooo.... I have been here twice. The first time I visited I had a subpar experience, but my second visit was so spectacular it made up for it.I live across the street from this location so I imagine I will be going there a lot. This week I backed up my garbage disposal. After speaking with my apartment's management company and learning that no one would be able to come out for days, it was off to Lowe's for a DIY fix!I was really stressed and frazzled when I got there. On top of my garbage disposal issue I was a young woman walking into a hardware store alone. I really had no idea what kind of treatment to expect. I got a cart and headed toward plumbing, anticipating that I would need to buy a lot of different things. As I was walking back toward plumbing, a gentleman named Aaron asked me if I was doing alright. I told him that actually I could really use some help. He stopped what he was doing immediately and asked me what was up. He consulted with another employee and they helped me together. The other gentleman's name was Joe or Jim, something like that. I feel terrible that I can't remember because he was so great! They both really made me feel calm and confident that I could get the job done without talking down to me at any point. I went home, followed their instructions exactly, and voila! It was actually a very easy fix thanks to their guidance. I really appreciate their help and the way they treated me. I want to add a little bit about my prior experience to justify the four-star rating. I went to the garden section and walked around for quite awhile and no employees in sight. I needed help so finally I went up to the register where I saw three employees hiding behind the stand playing on their phones and talking. This was obviously really annoying.I want to end on a positive note because really I had a very positive experience last time I was there. Aaron and J, thank you both so much!!!
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February 2021 by Kristen K.
Trying to order carpet has been a real process. First need someone to come measure, ok no big deal. Need to wait about 48 hours to get results. We wanted to do our living room this year and possibly our upstairs next year. The guy who comes to measure says "well I'llJust measure the entire house now because Lowe's keeps this on file & you won't need a remeasure next year". Ok so 48 hours later they call with the amount of carpet we need for the whole house. We explained we want only the living room. Ok now they need to send back to have the company do a figure. Have to wait 48 hours. Get our remeasure and the numbers didn't add up. When I asked the employee why it wasn't adding up he said "I don't understand what your not understanding it's pretty cut and dry". So we go to the store to look at the quote. There is a $100 charge for custom work. I was never told this which is why the numbers were not adding up. We decided to proceed with the carpet. Told 10-14 days for carpet to come in and then after that 5-7 days for install. Carpet comes in and they call for install and it's 4 weeks out. Call Lowe's and was told "it's tax time and people buy flooring with their refund and plus we're running a free install so we're real busy." So you didn't know that 2 weeks ago when we were quoted 5-7 days for install?
