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February 2024 by Deborah Schultz
They had the unusual batteries we needed
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February 2024 by Vince anello
we went in to buy garbage disposal. Thre were few customers but got no help. We will never be back and I will tell my clients to forget Home Depot!!!
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February 2024 by Don Gaudette
They never have anything in stock anymore at the Strongsville Ohio location. I have to order for delivery. If I have to do delivery it’s faster to just order from Amazon.
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February 2024 by Kryssana MacPherson (kMac)
Such friendly, helpful, and nice staff!! Also love that Home Depot is dog friendly bc it’s been a life saver for dog walks these past couple weeks!!!
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January 2024 by Tracy S.
I purchased several light fixtures for my home. I had to return at least half because they were damaged. I realized after installing the last ceiling fixtures that 1 glass globe was damaged. I called customer service and was assured that a new globe would be shipped but it may take a few weeks due to the holidays. 6 weeks later I called as I never received the replacement. I was THEN told that there are no replacement parts but I would uninstall the fixture and purchase a new one. Long story short, there are apparently many things sold that come from China (like the light fixtures I purchased) that have no replacement parts so say you break a glass globe, you have to buy an entirely new fixture and a consumer has no way of knowing which products have replacement parts and which don't and HD could care less. I just ordered my remaining light fixtures from Lowes which DO have replacement parts.
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January 2024 by Jason Yonkers
They made me feel like a criminal for buying a roll of electrical wire.
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January 2024 by Tim Resley
Super great
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January 2024 by Jack Nicholas Hoff
Nasty employees. Stay away from cashier Shawn at all costs. Verbally scoffs at customers and veterans for no apparent reason. If you can find it at Lowes or Walmart, go there instead.
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January 2024 by Kevin Katanik
Extremely rude customer service in the return department. After hauling back over 400lbs of material from my car into the store I bring it to the return location. Lady behind the counter starts yelling and pointing fingers that the system is down being incredibly rude. Had to take the material back to my vehicle and re load it back.Very disappointed for being a long time customer to be treated with disrespect for something that was wrong on homedepots end to begin with.
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December 2023 by Tammy Fisher
Well let me just say what a GEM Robert is that works in appliances an self checkout. This man went above and beyond with customer service. I haven't had that kind of service in years. I am beyond impressed.
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December 2023 by Rose K.
Came to this Home Depot on a Sunday afternoon. I was expecting there would be a lot of people and little help. I was pleasantly surprised to find that while there were a lot of people, there were many to help. The two guys John and Kookie who were great at the paint counter. While searching for bath towel holders we were given the exact aisle by an associate who could see we were searching for something. We also asked for help with recessed lighting and the gentleman told us aisle 51 which had some but he found us and said. Oh nuts probably aisle 50! Wow. He actually came to make sure we found what we needed. While we did need to order 1 thing online as they didn't have the size. We got everything else on our list of home projects ! Definitely worth coming to for the customer service and selection.
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November 2023 by Dia Hast
Caprice is a creepy HR person. She came to my house while I was on SICK LEAVE harrassing me. I was in so much pain I couldn't walk among other awful symptoms. She harrassed me. She has a nasty attitude. She is truly a Goblin of a person. Karma is a heck of a girl.
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November 2023 by Scott Storm
A little over two years ago I decided to buy a home and renovate it. Not having much experience with renovating, I decided to build a relationship with The Home Depot in Strongsville, Ohio as my trusted advisor for this massive undertaking. As my project progressed, I worked with many store employees and built excellent relationships with the company and trusted that they would help to “get the job done right.” During that time, they helped me buy all my kitchen cabinets, flooring, tile and grout, Bosch kitchen appliances, washers and dryers, ducting, light fixtures, light bulbs, electrical (wiring, plugs switches), hot water tank, pipes, tape, drill bits, screws, blades, wood, caulk, mulch, and many more odds and ends to make my place shine. They also helped me purchase all my interior and exterior doors, knobs, and hinges. In preparation to be able to enclose my hot tub room, I worked with an excellent associate in December 2022, and they sold me a custom glass sliding door. I had 1 requirement: I could easily remove the two door panes from the frame so I could fit my hot tub through the opening. The Home Depot associate called their supplier and reviewed the online documentation to double check that both panels were removable. The supplier confirmed they indeed were BOTH removable and there would be no obstructions for the hot tub. The door was ordered, arrived, and was installed by my contractor to keep the cold and critters out while I finished renovations inside of the house. Earlier this month, October 2023, we completed the interior work, and I purchased the hot tub to be delivered. The day arrived for the hot tub to be delivered, and I contacted The Home Depot employee who sold me the door to verify documentation on how to remove the door. I proceeded to remove the door and the first sliding panel came out fine, but strangely I could not see how to nor find in the document explaining how to remove the other panel. I called and spoke with the associate who sold me the door, and when they reviewed the installation guide with me, we could not find it together, so I was instructed to call the supplier. After speaking with three different people from the supplier, a field tech in Missouri told me that the model of the door has a center column that is not removable. I drove to The Home Depot store in Strongsville and spoke with the associate who called the supplier (PLY GEM) to discuss the matter. The supplier acknowledged to The Home Depot representative who sold me the door that at the time I purchased the door they provided The Home Depot with the wrong documentation, but that since then they had removed and updated it with the correct information. The Home Depot representative explained to them the problem it caused me, but the supplier said they would do nothing about it (NO accountability nor responsibility taken). I then appealed to an Assistant Manager for assistance. She said that because I bought the door in December and had already installed it, The Home Depot would not do anything except tell me that “they were sorry I felt that way” and offer $300 towards my purchase of another new door. I politely explained that they sold me a custom door that did not meet the one and only requirement I gave them. She just smiled at me. The Home Depot would not take responsibility for selling me the wrong door nor accountability to fix it and make it right. They need to remove the wrong door they sold me, take it back, purchase and install the correct door I need, and pay for the guy to come back and move the 900-pound hot tub for me into my house with his machine after the new door is in. The people on the floor are decent people who do their best to genuinely help you. Management, however, is clearly not interested in taking ownership of their mistakes let alone fixing them and making it right, even with their loyal customers. Shameless squashing of an ant by an elephant. They completely broke my trust and good faith in The Home Depot.
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October 2023 by Matthew Graphman
Great customer service. We got what we came for and the associate helped us find it quickly. We had trouble at the self-checkout but another associate got our gift card processed
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September 2023 by Alyssa Michelle
Lowes officially has my business. I had enough. I drove 25 mins to this location to get store credit on a new broom since their HDX ones kept breaking.... she wouldnt let me buy it because it's under my husbands name. Are you kidding me????