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“Stopped by Friday to see if they had any propane fire pits. Ben greeted me when I entered the store. I explained what was going on with my existing fire pit and Ben showed me a replacement part option that might solve the issue with my existing fire pit and save me the cost of having to buy a new fire pit. I wasn’t real comfortable with replacing the part myself and Ben suggested I could bring my fire pit in and they would replace the part for me. I came back the next morning with the fire pit. I got a call a couple hours later saying everything was all set. The fire pit is working again. Very pleased with the work they did and the money saved. The entire staff was very friendly and responsive. Job well done!”
11AM - 3PM
12701 Prospect Rd, Strongsville
Hardware Stores
“I've ordered mulch and firewood from them. The mulch was fine. Very good quality and I'm very happy with it. The firewood came covered in mud and was very wet. Not seasoned. Further, there were many large pieces that weren't split, this is the worst firewood I've ever gotten.Edit: Kurtz called me and they made it right. I appreciate them taking accountability and doing the right thing.”
“The folks working here are ready to help in anyway the moment you walk in... but give you your space and privacy to look around. I have never seen such a large selection of router bits in one location... not just a few of the most commonly used, but everything produced by a few of the major makers. Even though they seem to be a specialty shop, their prices basically match what you will find online or in the big box stores.”
“I came in with 3 pieces of ply wood that I needed cut and Richard and mike were more than helpful ! Got my boards cut and got out with no issues! I can't say enough good things !”
“Came to this Home Depot on a Sunday afternoon. I was expecting there would be a lot of people and little help. I was pleasantly surprised to find that while there were a lot of people, there were many to help. The two guys John and Kookie who were great at the paint counter. While searching for bath towel holders we were given the exact aisle by an associate who could see we were searching for something. We also asked for help with recessed lighting and the gentleman told us aisle 51 which had some but he found us and said. Oh nuts probably aisle 50! Wow. He actually came to make sure we found what we needed. While we did need to order 1 thing online as they didn't have the size. We got everything else on our list of home projects ! Definitely worth coming to for the customer service and selection.”
8AM - 8PM
8199 Pearl Rd, Strongsville
Hardware Stores
“Came to this Home Depot on a Sunday afternoon. I was expecting there would be a lot of people and little help. I was pleasantly surprised to find that while there were a lot of people, there were many to help. The two guys John and Kookie who were great at the paint counter. While searching for bath towel holders we were given the exact aisle by an associate who could see we were searching for something. We also asked for help with recessed lighting and the gentleman told us aisle 51 which had some but he found us and said. Oh nuts probably aisle 50! Wow. He actually came to make sure we found what we needed. While we did need to order 1 thing online as they didn't have the size. We got everything else on our list of home projects ! Definitely worth coming to for the customer service and selection.”
“I like it so much more than the Home Depot that is next to it. It sure makes a difference when the employees are nice and say hello. Home Depot employees are, in general, rude.”
“We used the tool rental department and the guys there could not have been nicer or more helpful. They explained what we needed and the best way to accomplish what we needed done. Would definitely use them again!”
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“Love this store, wish they had them in Panama. I really miss them and their outstanding warranties. Stopped by here on a visit to the US and the store was super helpful and friendly.”