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February 2023 by Ich Petite
MY choice Timberland brand6 INCH PREMIUM/BLK/5.5Service is not good Not very interested in foreigners especially Asians. The product received does not meet the needs of the customer, the product has been replaced 3 times. The first time received a product that does not match the selected color(Brown). Change UPS. Second time the product that was sent in the wrong color as before again(Brown). The 3rd time i went to change the product at Finish line shop at sounth park Mall for sure correct colour (Black) but there was no size. if customer Need my size add money ($27) to get the size you want. After order, waiting for the product to be delivered, after that i recipe products the color and size are correct, but the product is not standard, uncomfortable to wear inside have broblem when i wear it pain my toes. i think i choose the best product but it so bad for my experience. Only one time.
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February 2023 by Ron Dean
Had the shoes, good customer service.
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January 2023 by Charlene Blevins
The employees were very attentive, very helpful and really nice.
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October 2022 by Mark
I was in there my girl is holding over 100 in hoodies and I'm trying to get a size 10 in like 3 pairs no 10 so I ask her to see if they had this pair of Jordan's on a 10 she walks away n straight up ignores us to go hang with all the other employees around registers I was mad I liked them Jordan's we also left the hoodies the girl to lazy n rude to sell a pair of damn shoes she treated usso rudely dont go here
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February 2022 by Engy Bekhet
The customer service is so bad ? they don't help the customers, they had a very bad attitude ? they talked nasty to me because I tried to return shoes I got it online from the finsh line website and when I said that's bad customer service I will complain the girl over there she told me good luck have a good day like she doesn't care. That is so rude.
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November 2021 by Mike Smith
Shoutout to Johnnie! Hard to find a size 14 and he had no problem bringing me as many pairs of shoes as I needed. Appreciate it again my brother
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November 2021 by Mr.SoloDolo
Shoutout to Johnnie! Hard to find a size 14 and he had no problem bringing me as many pairs of shoes as I needed. Appreciate it again my brother
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January 2021 by Erin Gannon
If I could give this place a zero star rating I would. The customer service here was disgusting. I got shoes for Christmas and I went to the store to return them to get a different size. Everything was fine until I went to check out and they said the shoes were “dirty”. I was very confused because I have never worn the shoes anywhere except when I tried them on at my house and then when I try them on at their store. They refused to check me out and told me to go home and clean them. I thought they were crazy because I’m not gonna leave the mall just to go clean a pair of shoes that I have never worn. So I asked different different worker if we could just clean them in the bathroom and then return them. She said it was fine. So that is what we did a few hours later we return them. And the lady looked at the fellow employee that denied us service the first time. And he said do they look clean. She said they are not dirty. So that left me wondering what was the issue. She then told us that we should have not came back because they told us they were “dirty” and gone to a different store. Keep in mind they were making a fuss about the bottom of a shoe that was dirty only because of their store floor. When she told us to go to a different store we had already been to other stores and they were sold out of the shoe we were looking for. So she claimed by doing us a favour and said she would check us out. Then as we were walking out we realize that we didn’t have the right size shoe. So she comes chasing behind us trying to give us the right shoe. We we’re nothing but eager to get out of the store so he took the shoes and left. After we got out of the store we checked the shoes to make sure that they were the right size, and look and they were 10 times dirtier than the shoes that we had to begin with. That left us flabbergasted. We decided to be the bigger people and not make a big deal about it. We took the shoes and left. Keep in mind this whole ordeal was because the bottom, THE BOTTOM of the shoe was “dirty”. Rest of the shoe was completely cleaned and untouched as the bottom was but they didn’t believe us.
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January 2021 by Giavanna Todaro
If I could give a zero star I would I am shocked at the disrespect I received I was gifted A pair of Nike Woodside boots for Christmas through the mail I had tried them and they did not look like they look like and pictures I tried them in inside of my house and then I went to the nearest finish line at Strongsville mall to return them for them to tell me that I wore the shoes and they cannot return them , I tried the shoes on just like anybody does when they get a new outfit or a new pair of shoes to make sure that it fits them and they did not fit she told me that I need to wait and come back for a manager even though that she was a manager so then she had another employee get in my face and tell me that I had two options come back when the manager gets there or b make an exchange I proceeded to ask why can you exchange your product but you can’t return one because I was told they can’t return it because they can’t resell the product because they thought it was worn and then I was told to leave the store but tell me how can you exchange your product but you can’t return it just utter disrespect made me waste my time and lied if a shoe can be exchanged it can for sure be returned. Mind you again the shoes were shipped in the mail so if they looked use it was because that’s how Finishline sold me them The fact that she was even making an accusation like that is beyond me when I took the shoes out of the box tried them on and that was that
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November 2020 by Tevell Moss
Didn't haveum!
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October 2020 by Anthony Silaghi
Love my nike jordans
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October 2020 by Linda Moore
I hate to say it but I ran a little girl to death that waited on me shoes are my nemesis but she hung with me and she made sure I was happy with what I found she was so patient and helpful I'll be back there
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June 2020 by Antwan Justin
Love my nike jordans
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March 2020 by Elisa Fernandez
The best place to go ??? they always got what u want and looking for
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February 2020 by Jimmy Dean
Staff is helpful!!
