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July 2024 by Howard Pierce
So far so good with the appointment service desk. Friendly and will see about service later
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July 2024 by Scott Williams
I wish I could give zero stars. I have taken my 2019Jetta here for several years for annual service. I’ve never had an issue with the car and just want to keep it in great shape. This time, they let me drive off the lot with a crushed, penetrated oil filter that I later discoverd leaked until my car essentially broke down the next day. They then denied responsibility, had me tow it back myself on my own dime, and asked me to pay for the repairs. I refused, of course, and the service manager, Scott Hamclap, begrudgingly said they would cover half of the bill. I refused that too, explaining that my car worked perfectly prior to their service and they essentially botched it. After having a difficult call with him, where he interruped me multiple times, he finally agreed to cover it fully. However, they have not yet reimbursed me for the tow and other costs. Mind you, I paid more for the original service than the repair (replacement oil filter and adapter). I was also hung up on when discussing the matter with Macconnell Csikos. Extremely frustrating experience and I’ll never go back. Please avoid at all costs as at least three people I dealt with there (Scott, Mac, and the technician who initially worked on my car) are unprofessional and sloppy. Photos of the crushed oil filter spraying oil attached. This is how they sent me off the lot! Unbelievable.
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February 2024 by Josh M.
Just bought my wife a 2020 Grand Cherokee here. I've bought way too many cars for someone who is 40 years old. Having said that I have a lot of experience with dealerships. Savanah was my salesperson and she made the day. Savanah alone is the reason I would return to this dealer, she was responsive, efficient, honest, and was single handily managing two other deals when I got there but made the time for me and made a smooth, transparent and quick painless transaction. I'd give her 100 stars if I could.
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February 2024 by Deeanna B.
Awful service, and worse knowledge of what they are doing. We went there to see a used car the last week of Dec. we were able to look at it but could not test drive it because a light was on the dash, so we told them we wanted the car contingent on a test drive, they said no problem they would do the repair and call was when it was done and in the meantime the car would be removed from the website well it was not removed not even from their own website. It took them over a week for the repair, I called them back and finally they said the car was repaired but to wait until tomorrow so they could test drive it and make sure all was good and so they could detail it, ( which they did not do before placing it for sale). We test drove the car and had to bring it back immediately because there was a problem with the brakes ( so much for test driving it after repairs). They did replace the rotors and we brought the car home that night. Then the next day during the day light my husband had to detail the car because they did not. so many other things bad including paper work incorrect and numbers not matching on sales agreement, and now we have been waiting 40 days for tags and still do not have them.
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January 2024 by L D.
ABSOLUTELY THE MOST TERRIBLE SERVICE and SAFETY ISSUE WITH TIRE!!! THEY COVERED UP DAMAGE!!! The new vehicle (female owner) was brought back in for tire leak on SAME tire that was previously repaired by the service department. The Tech had ripped a large section of bead off the tire down to steel belt and purposely remounted the damaged tire. This damage was discovered when 2nd Tech broke tire down as they could not understand why it was still leaking when it was brought back in for losing air. We asked that they replace the tire as it wasn't fixable and clearly was their fault as their service department did the work and then reinstalled the dangerously damaged tire. Scot Clapham was completely unprofessional and un willing to do anything to fix the situation that was clearly created by their Tech. It makes you wonder if they are risking other customers lives with sub standard and dangerous work? Shame on you Scot Clapham!!!
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December 2023 by Tricia B.
Service department cracked my windshield on my 2019 Atlas with 10k miles on it, either in car wash or while performing service. Service manager offered to split the cost 50/50 with me. Of course this was a ridiculous offer by the organization that caused the damage. I asked to speak to the general manager of the dealership and was told he wasn't available and that the offer "was a good as it was going to get." The service managers name was Brian Kaufman. It was clear that Brian didn't care about the Volkswagen name or customer service. Only protecting his own job and bottom line. Tried to contact the general manager multiple times by text, email, and phone calls. Never received a return in correspondence. Will never go to Volkswagen Streetsboro again and may never buy another VW again. I'm on my 5th Volkswagen and have never had this kind of treatment by any customer service business. Will be pursuing corrective action through other legal means. If a car dealership isn't willing to do the right thing in their service department, they certainly won't do the right thing in their sales department. There are plenty of other good VW dealerships in the area like Kempthorn, Akron, and Bedford. This was unfortunately the closest one to home for me.
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November 2023 by Vincent C.
Go here if you want to waste your time. If there is one thing i absolutely cant stand is for a dealership to waste my time and try to play me for a fool. I drove two hours to this mistake of a dealership after they continuously called me about coming to test drive and look at a vehicle i had inquired about. Finally made some time to go out there and when i get there they tried to play me and wanted me to fill out a credit app for a test drive. Mind you none of this was mentioned over the phone. I immediately felt judged and thats all i needed to see to realize they arent getting my business. Never judge a book by its cover is something that should be taught at all places. The next person especailly coming into your dealership could be coming to buy 1 or 20 cars for all you know and not only did you miss out on a sale. This negative experience will be shared with anyone who i speak to. Way to go!
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November 2023 by Brooke B.
Working with Chloe made buying a car very easy. She was very knowledgeable and patient as we went through the decision-making process. We would highly recommend seeking your next car from Volkswagen of Streetsboro
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November 2023 by Kevin T.
I was with my son, who took his car there to be evaluated for issues with heat not working. They wanted him to leave his car for the day so they could do diagnostics. They called and said they would need to keep the car longer (days) and possibly weeks, depending on if diagnostics revealed more issues. Apparently, the diagnostic is done in tiered levels, which you have to pay for each tier. On top of that, they don't offer a loaner, but they did when he considered buying the car. How was he supposed to get to work with no car?? When asked to speak to a manager, he was told he was not working that day. So he'd had to pay for a diagnostic that didn't reveal the issue, so he was right back where he started. What a rip off!!! I will never buy or endorse Volkswagen. Nice looking cars but service is important. All that glitters is not gold. Do your research when buying cars and check out service department service and if they offer loaners when doing repairs.
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November 2023 by Heather H.
This was the worst experience I have ever had a dealership. I had water saturated on the driver and passenger sides of my atlas. I had an appointment and was there for over 3 hours. The technician didn't know what was wrong with it after 3 hours of looking at it and wasn't able to diagnose without the master technician. So why would you have somebody there work on the car if they're not competent alone and waste my time. I was then rescheduled for the following week at 8 AM to drop off my car. I texted the front desk person that gave me their number to be able to communicate and get updates. I waited till 1:45 after I hadn't heard anything and they didn't even respond to my text. After calling and asking multiple people what's happening with my car I keep getting told they are still working on diagnosing it only to find out at 4:00 that they have not even brought it into the bay. They would not give me loaner and seemed incredulous that I needed my car back. I'm not sure how many people just have extra cars laying around. I got my car back without anyone telling me a single thing that was done and they didn't even put any of the pieces they took off back on, including some exposed wiring. I then called the Akron dealership and they were amazing! Everything was figured out in a couple hours and was given a loaner while I wait for parts. Don't go to Streetsboro VW!!!!
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September 2023 by Scott A.
Wow. The worst. Said they'd send me pricing after a test drive. Never heard from them. Tried calling and emailing the salesman. No response. Tried calling the sales manager. Receptionist said he'd call right back. Nothing. Dudes, just tell me you changed your mind. I'd have no problem with that. But why lie to me?
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July 2023 by Joe R.
Wish I would have checked here first, the one star reviews are correct. Had a similar experience to Phil B.
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July 2023 by Refugio L.
It can't be due to lack of staff. But this place had terrible service. I found a car to look at. On text, emails they're quick to contact and respond etc. but in store once checked in even early I sat for 30 minutes not a single person said anything.
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June 2023 by Benjamin A.
The staff and the sales managers were so unfriendly and made me feel uncomfortable the whole time I was there
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June 2023 by Stephen O.
highly recommend not going to this dealership. Service was awful. Would not return phone calls or emails. Please go somewhere else. This dealership should go out of business
