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October 2024 by Ashley White
I just purchased a CPO Kia from Zach and could not be happier. I called earlier in the day to get a few of my questions answered and Zach went above and beyond to go and look at the car and send me additional pictures. I walked out with my car in two and a half hours!
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October 2024 by Stephanie Buccheri
Tori Keller delivered our Telluride today from Streetsboro , Ohio. She was very professional and knowledgeable about the vehicle ! She did a great job!
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October 2024 by CC MC
Marquis helped us out getting our car quick and easy!
EDIT: OCT 8 2024
We just tried to trade in our 2022 Edge that prompted this review. The dealer informed us that the Carfax showed major damage to the front end of the Edge 1 month before our purchase. Idk how long these things take to show up on Carfax, but we were not informed of this damage at all when shown the Carfax on the day we purchased. Damage was not even mentioned. We purchased a used car from them before so this was our 2nd from here. This dishonesty is unacceptable and we will not be returning to Kia of Streetsboro, and will tell everyone else as well.
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October 2024 by Timothy Kestrel Logan
Cleo, Mike, and the rest of the team at Kia of Streetsboro went above and beyond with my purchase of a Chevy Bolt. Cleo stayed late to help me out, worked with me to figure out the best options for me, and worked with the team to help me reach the goals I had for finances. This was by far the quickest and easiest car purchase I've made. Thanks again, Cleo and the rest of the team!
EDIT: Some recent events in dealing with Kia of Streetsboro have cost me my time and a few headaches. One issue regarded the title, but they went above and beyond to solve the issue -- I'm again grateful for the sales department.
Another issue came up after I received a call from Kia of Streetsboro saying that they had a We Owe You to tighten the bumper seams on my new vehicle. I agreed to have this done and mentioned that I would be happy if they would check out a low tire pressure alert that had showed up a few miles after I left the dealership parking lot. I went through the hassle of having someone pick me up after dropping the vehicle off with the service department and waited for them to complete the work on my car. After calling them more than ten (10!) times in the next two days, no one from service called me back -- only the central operator told me he would have service return my call. Not knowing whether my vehicle was ready or not, I rode my bike two hours down to Streetsboro to pick up my car, and they told me they had made a mistake and there was no We Owe You for bumper seams; they merely made a clerical error when calling customers. My time had been wasted, but I figured it was worth it since I had a low tire pressure warning light. They told me they found nothing wrong with that tire and I drove my car home at no charge to me. My tire pressure light continues to come on after I fill it up to the recommended PSI, so I will need to address that issue with a tire shop or dealership soon.
Although the sales department treated me incredibly well (I truly cannot thank them enough), the service department fails to meet basic standards and I cannot recommend them for service.
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October 2024 by Erica Seckman
SERVICE; if I could give them a 0 star I would. Was told my vehicle would be done early afternoon. 4:30, no word. Called all the numbers listed on line and kept getting the same person. I was transferred, and called the service dept 10 times with no answer. Finally, I was given a cell number to text. 1 hour later, still no word. Service sucks!!!!
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October 2024 by Carolyn Tromski
Nevan Martrich was a great salesman. I particularly liked that he listened to me and did not try to talk me into a car that I didn't want.
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October 2024 by Cristina Honchuk
By far the smoothest interaction with buying a car. Mariah was the best. Quick, honest, and to the point. Thank you!
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October 2024 by Edgar Hernandez
This is the worst experience thag l ever have with a service dealer. I thought Liberty Aurora was bad but this is beyond worst. I took my car since week ago to get it checked and l haven't get a call from you guys still. No one call me to check the status of the car and when l call they hang on me or put me in hold and never got back to me. If l wouldn't paid to get my car towed there l wouldve take it to Preston right now.
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October 2024 by Tdog Quinby
I had an excellent experience with Malik, he made the entire process quick and easy!!
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October 2024 by Jordan Samsonas
We purchased a car (today) and worked with Marquis. We had a great experience. The process was quick and smooth. We were pleased with the price. It was a great experience overall!!
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October 2024 by Kelly Mahoney
Jason Washington was absolutely amazing! He went above and beyond answering all of my questions and helping to get me everything I wanted with my vehicle! Second time getting a Kia from this location, will definitely be back next time.
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October 2024 by Justin Priest
Jason Washington was extremely helpful and knowledgeable, very friendly, I will definitely be back
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October 2024 by Kayla Varner
I am so happy with my purchase Jack Brown did an amazing job Thank you for all your help!!!!
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October 2024 by Kim Ungashick
Zachary was excellent, and I typically am not a fan of any sales person. He was so easy to talk to and work with. Thank you, Zachary, for your help!
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October 2024 by Dave Ungashick
Zach Blackiston was very professional, yet still personable. He explained everything to us, and was patient with our indecision. I will recommend him to everyone!
