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July 2022 by Nicole B.
My husband and I planned our move over a month in advanced - had the movers scheduled to come on a Friday from 8-10am. Got a call at 8am that one of their workers had a personal issue come up and had to move us back a few hours.. ok. In the meantime my husband and I busted our butts getting as much moved in that time. 3pm rolls around, no call, no show. We call AGAIN, where are you guys? "they are packing up and on their way to you" after being told multiple times they were "on their way" 5:30pm rolls around and we get a call that they will not be moving us that day because they guys came back and clocked out. So Now MY 9 MONTH OLD SON HAD NO WHERE TO SLEEP!!!!! These people are incredibly unprofessional and unreliable.. excuse after excuse instead of being honest with us from the beginning and wasting our ENTIRE DAY.. AND THEN they refused to even refund us half of the move... So incredibly disrespectful!!!! Now I will say the crew that DID show up the next day did a great job and were tipped well since we fully expected this move to be discounted and wanted to make sure we took care of the men helping us... but after this experience we will NEVER recommend them to any family or friends!
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July 2022 by Anthony B.
Andrew's moving is a very unprofessional company. They make excuses and then never show up! After scheduling my move date over a month in advance, I get a call saying they are going to be late due to a foreman's personal issue(ok, I understand that) but once you tell me they will be there between a certain time and then once again they no show. Then I was told another excuse of how they are packing up and heading my way very soon. Finally, 8 hours after they were supposed to be at my house I get a call from their operation manager saying they weren't coming. Normally, this would have not been an issue but more of an irritation and I could manage except I have a 9month old and half his stuff was in one house and half in the other. They tell me it will be the next day, they finally show up at 10am. The guys who actually showed up did a great job! After all this; being an entire day late, and all the other hassles I had to deal with they felt it was right to charge me full price, which was actually more than my quoted price because there was more to move than originally said to be. I will never suggest Andrew's moving to anyone! Horrible company to work with.
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January 2022 by Janice P.
Never responded to my inquiry. I have found another mover.Andrews moving is unprofessional by not responding.
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January 2022 by Cathe C.
Great service. Made for an easy move. From the estimate to the actual move, this company did a great job. The estimator was punctual and professional. I thought the price was quite reasonable. The crew showed up on time on moving day and we were out in hours. They actually were done a little early. But I was happy to give them a good tip because of the excellence of their service. I will be using Andrews for all my moves in Cleveland going forward.
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July 2021 by Marie S.
Andrew's Moving & Storage moved my client (my mom) from her home to a condo. From the first phone call to the end of moving day, every single person was polite, responsive and efficient. I watched these guys in action and they took care with moving all items. Would HIGHLY recommend!!
