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November 2024 by Mark Wise
Very patient, found where we could save money. Thank you.
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November 2024 by Jamie Mackie
Went in to change my subscription. Tammy was very friendly, greeting me as soon as I walked in. She took care of me and gave me a new modem to take home.
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October 2024 by Jorge Rodriguez
Great experience, talked to Alex who works there very professional and patient with me, almost no wait time ,highly recommend
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October 2024 by Ricardo Farone Jr
Spent OVER 5 hours getting 4 new devices from this store, transferred over 2 phone numbers and needed to upload our bills to make sure they get refunded by spectrum. My wife went into the store and nobody in the store could help us get our bills uploaded at all, and then customer service told us to Google it. The app makes it VERY difficult to upload your bills. Never spent so much time in a phone store in my life, I do not recommend this store and quite possibly spectrum as a whole.
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October 2024 by Nellie Bartlett
The women. behind the counter was very rude to me. I'm a senior citizen and she kept being rude. I was walking around looking at the phones and the other things. And when I walked over to the self paying machine, I knew it didn't take cash. I was just looking to see one dayI might want to use that to pay my bill , instead of paying in cash and she was very rude. The comments she made to me and she also put 2 people in front of me that are already signed in and was in line but I didn't say anything. And I just felt very uncomfortable even being around her two other customers Walk by me and apologized for her actions. And I'd said nothing because I didn't want to cause a scene. I feel very uncomfortable going in there now because of her attitude. I don't know why she targeted me to be rude too. The men were nice and took care me, thank goodness.
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October 2024 by Lisa Smith
THEY NO NOTHING ABOUT FIXING A PHONE PROBLEMS ON PHONES WHAT SO EVER VERY DISAPPOINTING!!!
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October 2024 by Cheryl Archer
Need more employees should not have to wait so long ugh make the app user-friendly and there won't be long lines in the store...
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October 2024 by David
Why do they have to raise rates every year? 1st 3 years great ..99.00 a month with internet.then year 4 raised to 135.00 a month. Now year 5 175.00 a month for the same service. Who in business thinks this is good business. Terrible way of doing business. Cancelled this before next year will be 210.00
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October 2024 by Gerald Moore
Cable keeps cutting out ,sometimes just the picture and other the sound. Paying 267 a month for shifty service. Time to go to AT,&t
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September 2024 by pezhman lamei
They are the worst representatives. Don’t believe them they lie to charge you as much as they can. I know it is the only store in the area, so Spectrum is the responsible one here!! I just wanted to transfer my service to new home, and they told me everything is done. Now I received a new bill twice expensive than before. They upgraded my service including service activation fee for transferring. I came to this store again and they told me they are responsible for this mistake. They removed my promotional discount I had on my bill to upgrade my service and I have to pay higher for the previous service. It is disgusting.
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September 2024 by Julie Smith
So when your billing cycle ends on the 17th and you return your equipment on the 18th, apparently, you have to pay for the whole month? This is a joke! We only left the area for 6 months and then will be back in the area. I actually really liked Spectrum and would have come back to them for internet when we returned, but not anymore! To lose a customer over $99 dollars is truly absolutely ridiculous!
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September 2024 by Adnan Alakrad
Terrible customer service.
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September 2024 by Nuna Business
Very disrespectful service teller. Ana should get a lesson in customer service.
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August 2024 by artem kisilev
Terrible internet service, hiden fees and spiked prices constantly. Adding extra service to your bill that you don't use. Over a hour wait to speak to customer service. They give you a run around and could care less about your problem. One of the worst internet providers we have had. Would not recommend to anyone
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August 2024 by Jennifer Catanese
The absolute WORSE provider out there!
