Ron Marhofer Collision Stow

Auto Parts, Body Shops, Towing
Hours: Ron Marhofer Collision Stow receives mixed reviews regarding communication but generally satisfactory outcomes for repairs. Several customers report excellent repair quality, beautiful paint, and professional, friendly, and knowledgeable staff. Some had their vehicles completed early or within a week and were very happy with the service, stating they would return or recommend with confidence. However, a significant number of reviewers cite poor communication, stating they were not kept informed or in the loop without having to contact the shop first. This led to lengthy, exhausting experiences where repairs took far longer than initially estimated—sometimes 16 days instead of 4, or three weeks—which risked exceeding rental car contracts. One reviewer felt like just a number compared to previous experiences. While the final repair work often had no noticeable issues and was deemed satisfactory, the process left some customers frustrated, with one long-time loyal customer deciding not to return. The overall sentiment is that communications need to be greatly improved.

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1. Stow, Ohio