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February 2024 by Lindsey Naugle
I went in today to seal the deal on a brand new traverse! Amy was amazing at getting a good amount for my trade in (equinox she sold me back in 2018). The saff that assisted, Connor, Deontae, and rich, were so friendly and positive. You can tell the staff is there for one another. Overall a fantastic experience!!
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January 2024 by Makenzie Single
Where to begin. Firstly I went in to buy a vehicle, they racked me over the roof. Put everything on it without asking me. Including gap insurance and extended warranty. Costing me 800+ a month. Didn’t even send me home or email any of the paper work. I had called multiple times to get it cancelled. Sat on hold for 30+ minutes then hung up on. I have had horrible experience with the dealership. All because the salesman wanted to go home. Never again will I work with Ron Marhofer Chevy
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January 2024 by Tabitha Ludle
The facility was clean and the employee's were friendly. The showroom was pleasantly full of multiple deals happening which gave me comfort in knowing I chose the correct brand and company to work with. Any person I asked a question to had an answer so they were extremely knowledgeable and seemed very passionate about their line of work. They listened to what I wanted and made it happen. This was a 10/10 experience and I can confidently say I am very pleased with my new 2024 Trax 2RS and feel safe knowing if I need anything I have the support of this amazing team behind me. Thanks for all you have done for me!
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January 2024 by Stephanie Johns
Amy, Tyler, Tom and Brandon were extremely helpful and accommodating! I bought out of state and they never missed a step to make sure my questions were answered and my car was delivered to my home without issue. I even received follow up after to make sure everything was taken care of for me. Thank you!
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January 2024 by Jan Steuart
After having an accident with a car I only had for 8 months the last thing I wanted to do on a cold Saturday was deal with the insurance company and look for another car. I stopped in to see Marquese Bennett and Amy Wolf and they were able to quickly find me a 2020 Equinox that meets my needs perfectly. Marquese is such a nice guy. And the finance guy John Barfell was very helpful too. Also Ron Masters in service is always friendly. Been buying vehicles here since the 90’s.
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January 2024 by Tabitha L
This organization is passionate about helping their community and its people, and it shows. I am so pleased with my new lease. Everyone I came into contact with at this dealership was pleasant. They answered all my questions and made me feel like I was in control of my choices as I was never pressured. *********** was so kind and patient. And finance explained everything about my warranties and what to expect during my lease. This is my first brand new car so I was not sure what to expect heading into my process but I give this experience a 10/10 because I left feeling taken care of, appreciated for my buisness, and confident with my purchase.
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January 2024 by Dan Goldstein
I walked into Marhofer a week ago not at all sure what I was looking for, and thanks to JD and the rest of the team I’m super happy with my new low mileage used Camaro. JD especially was incredibly helpful through the whole process, not only with the car but also helping me with a job search as I just moved to Cleveland last week. And when I came back to get the alignment on the car double checked they found time for me to do so the same day, making sure everything was 100% good to go. Very grateful to everyone there! Special shout out to Andre for convincing me to walk in there in the first place and to Kyle for walking me through the warranty process, everyone made the experience pleasant and easy. It’s no surprise this place has such high ratings!
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January 2024 by Rick Denbeau
Scheduling an appointment was easy and all commitments were honored promptly and clearly communicated. Daniel was honest about the uncertainty of the availability of parts and kept me informed regarding any status changes. The service updates and authorization process was easy to use. Thank you for the solid service.
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January 2024 by Jill Shepard
We had a minor issue with our Tahoe. I called on a Saturday and they were able to get me in Monday morning! Amazing customer service, I was really impressed with their service department and the entire experience!
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November 2023 by Talina Cooper
Branden Johnson was a pleasure to work with!! He was very honest and understanding. When I come to a dealership I expect dishonesty and peer pressure. That was not the case with Branden today. This was my first time coming here, I will definitely be back for any future car needs.
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November 2023 by Matt Hazelbaker
I had a fantastic experience with our sales person Tyler Rue. He was professional yet personable in a way that put both my wife and I at ease. After hearing Tyler explain the way Ron Marhofer does used car sales we knew that we would be getting our car from them. If you are looking for a used car, truck or SUV I cannot recommend Ron Marhofer Cheverolet in particular Tyler enough.
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November 2023 by Ray Barrera
I have been in the retail auto industry for 20 plus years.. I have bought many high end cars and every experience has been different. However, Richard, Amy and Kyle took it to another level of excellence and made it super easy to buy my dream car “C8 Z06” all while at my work desk in Texas.. they picked up my trade and delivered my new z06 to my door step..they made a digital buying experience so easy that Im now preaching the entire experience to my sales team.. Thank you Team Marhofer Chevrolet!!
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October 2023 by Devan Depew
UPDATE: a couple sales people reached out and lined up a very similar car for me to purchase at the price I originally offered. So they made things right and I finally got my carOriginal story:I had stopped by multiple weeks in a row to look at a used car. 1st time, they were closed (my fault), but I got to look it over. Second week, I go in when they are open to hopefully talk to someone. I was outside for 15 minutes, and no one bothered to come out, so I went inside to the front desk where no one was stationed and waited. Finally, someone came up, and I offered to buy the car at $900 less than they had it listed for because I'm on a budget. Steven told me there was no wiggle room, so we exchanged numbers, and I said to call me when you're ready to sell it at the number I offered them. Within the week, they dropped the price $1000 and I received no call until I started pursuing them. Steven finally calls me back, and we arrange for a Saturday test drive before I buy. Saturday morning I fill out a credit app to get things going and as I just left my house to go to the dealership, I get a call saying someone came and test drove it and put a credit app in on it, so it was theirs now. I was furious. No respect for if you were there first to buy it. They will sell it out from under you after you put in a lot of effort to buy it. Waisted weeks of my life on actively trying to buy this car only for them to sell it to the first other person to show interest in it at a lower price than I originally offered.
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October 2023 by Darmisha Alphabet
I acquired of a vehicle yesterday, after pulling a hard credit and sending the pictures of my I’d for verification, they told me I needed a co-signer. They sent the info to my co-signer last night to continue the process. Next morning I get a phone call the from Tyler (my salesman) “that someone is coming in to test drive the vehicle and if they don’t get it we will continue your application process”. Immediately I got offended because if a person is inquiring about a vehicle first and someone is interested, they have to wait until the deal is closed. He tells me that there is nothing he can do. I asked to speak to a manager, he told me the manager told him to send me to her voicemail and she’ll give you a call back when she has an opportunity. This store doesn’t open up until 9 am and I having a conversation about this vehicle at 830am. They still have plenty of time to work in my applications for this vehicle before someone comes in for a test drive. The person that’s allegedly coming to test drive the vehicle will be there shorty so he say. I have never in a million years felt so disrespected and discriminated like this before. It’s unfortunate that this dealership is fair when it comes to customers having a fair chance during the purchase process. Hopefully this review will shed some light on the actions of the individuals that represent this dealership.
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October 2023 by Kathy K
My husband and I have purchased many vehicles in our lifetimes and this was THE very best experience my husband and I have ever had purchasing a vehicle ! Marquese was the first person I had contact with through a phone call to sales . His professionalism was outstanding !!! He had our vehicle ready to test drive when we arrived . We then had the vehicle looked at in service on the lift . James the sales manager assisted us with our trade in valuation . He answered any questions we had . We were surprised to find that our trade in car had been damaged before we bought it! This was never disclosed to us 2 years ago when we bought it in Alliance !!! We were shocked to find this out because we never knew !! We now felt sorry for the Ron Marhofer dealership because now they were getting a trade that had been damaged (although very well repaired ) before and we were never aware !!!John was who we dealt with for our financing and paperwork and he was very friendly and knowledgeable and answered all our questions !I can’t say enough about Marquese . He was just as professional in person as on the phone and knowledgeable! He was so friendly and this was a very Christian atmosphere with he and his other team members of the the team there ! Thanks also to Rich who put our temp tags on and was very friendly as well . We would highly recommend this dealership and sales representative and team for ANY vehicle needs you would ever have ! Thank you all!!! Ron Marhofer , these gentleman are all a true asset to your dealership !!! These are employees you WANT to represent your company and stay with your company !! Thanks for all you do !!!
