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November 2024 by Jeff Wheeler
Buyer Beware!!...My son purchased a tool box from Matco right out of tech school and financed thousands of $ (nearly 14k) shortly after the lock started to malfunction. The distributer tried to fix it and was unsuccessful. It is now to the point where he can no longer open it, and has thousands of $ in tools he can't get to. The company has done nothing but give us the run around. Shame on you Matco! I won't let you take advantage of my son! He still makes all his payments on time despite the incompetence.
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October 2024 by Sam Briscoe
Over the past 3 my experience has progressively gotten worse. Excellent from the get go while in Central PA. Moved to Connecticut, I could not a get a dealer to my shop, even talked to a rep. Fast forward to 2023, my dealer sharked not just me but another tech into tool and boxes we did not need. Now to 2024 nearing the end, new shop different dealer. Dealer is the best that I’ve had. But my Maximus 4.0 that I’m stuck with is now obsolete at my dealership. Just called tech support to try and get things up to speed, just got hung on when getting to level 2. Will never buy a Matco product ever again after that experience, pushed me to Snap On.
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August 2024 by Selena Schnackenberg
This company deserves zero stars! They refuse to take proof of payments and are trying to play people! Do not use these guys! They won't even take our receipts of payments! The trucks have been fine but the company itself is the problem. Then they wanna tell you many different things to try to get you. Not It! Matco Tools Company and staff need to be shut down!
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April 2024 by Isaac Salo
Good thing they will no longer be accepted in a handfull of school automotive program's. Damn near money laundering company. They were not sending/ missing tools from the list, doubled the payment fees and upcharged late bill fees wether its by 1 day or not.
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February 2024 by Bella
They said they would call within 72 hours to get a representative to shop. 2 weeks later nothing. No receptionist in the lobby in a locked lobby so good luck getting a hold of someone with a courtesy phone where only half the numbers work. Seems like shady business and I will not be buying matco anymore.
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January 2024 by Kristen Deason
This company has one of the grimiest business models I've seen. Grab the cheapest garbage we can find, slap a name on it, finance it, put it on a truck, take it to struggling needy men who are rushed at work. Making what, 30% apr plus upcharge. Also take the payment straight from their check so the wives can't talk any sense into them? Imagine a man fighting a job for weeks and the tool he needs shows up and he can get it in his hands for nothing that day... Can you live without it, sure. But if it would make my life easier while I'm working in the middle of a job and I make a rash purchase, why not! Just like taking kids to a candy store or addicts to a dope house. Guys, just buy the tool online. You won't have to wait months for garbage.
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November 2023 by john nava
not good purchased a box locks were ineffective took a month damn near to get fixed at aplace where robbery is a common issue. now they say im behind but distributor says no. neither one is willing to call the other while im on the line. now they threaten to put me into collections because im late $190 but my dis. Alex Tracy confirms in text and i have SC that im not behind, after i called and said il pay weekly directly to them but needed an email confirmation that i wont be in collections. on 10/18/23 around 3-3:30 pm lady said no she cant because Patti Ely wrote it up and she cant do anything but “yes whats my card number again?” already got the paperwork ready to start disputing them with the 3 credit bereaus they really think they going to get away. filed BBB complaint as well they need a real manager to reach out to me still have the box still trying to pay but for now will change card number. GO W/ SNAP-ON!!! i tried saving but this is harbofreight customer service and scams learn from me
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November 2023 by Kyle Paserba
So I ordered two wrenches from them over three months ago, and the order confirmation number still says that the wrenches haven't even been packaged yet. What makes it even worse, is that this business is literally within a city distance from where I live. Absolute embarrassment.
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May 2023 by Bf Cunningham
Maximus 3 Scanner SUPPORT...Absolutely worthless, no help or support at all. Rep knows little to nothing, Reps at main office can't get rid of you fast enough....one star just to post .
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March 2023 by Plum Gully
Kevin said it all in his review do not but Matco tools they do not stand behind their product. I will never buy another tool from Matco. Our car charger worked for two months it has been at Matco repair for over a year and now they will not respond to our emails as to where is our charger.
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December 2022 by Todd Mancuso
After spending a couple thousand dollars on a list of tools, my matco distributor took weeks and weeks to get me the tools. I get how busy the company can get so I’m not really concerned about that. But after trying out some of the tools and paying every week my distributor would maybe come once a month if I was lucky even if I texted him to try and get a hold of me. Then one of the universal chrome sockets broke that I was using and and I told him I needed a new one. After a month he said yeah it’s on order I’ll let you know when it comes in. After three months I told him I wanted to return them and they weren’t working well and he was not able to warranty a lifetime product. He finally came and took a look and said he would give me half price in truck credit to return them. Absolutely terrible for me to spend a couple hundred dollars to use a poor product and not be able to return it or get it warrantied. Just an unpleasant experience all around.
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December 2022 by dave wilks
This place is the worst sent product back unused in original packing and they have had it 2 weeks and still have not gotten a refund! Skip these tools buy from snapon or other places. Very poor customer service experience .
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August 2022 by r p.
you've lost a customer over $22 and you cost your distributor a customer as well. your customer service is terrible, which is unfortunate because my distributor was good. multi billion dollar companies don't want to issue a refund rightfully due I just canceled all my paid for orders and told my distributor to refund my money
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August 2022 by j seeger
Bought 2 die grinders, one a 90 degree. The straigjt one broke twice under warrenty and now is broke again. The 90 degree also broke and my Matco tool truck hasnt been here for over a month. We dont spend enough money. Costomer service no help either. Quality not good enoigh for this type of service or support.
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August 2022 by Anthony R
I was satisfied with the service until my tool guy passed away. God bless him he was very nice and was good at his job. However every since I have been trying to reach the company about warranted products that I have and I have not had any response at all. When you call you can't speak to anyone, none of my emails have been answered and I can't even find out what driver has taken ***** (my old tool guy) place. I gave up and I have a tool with a lifetime warranty thats not functional. Its been a few years now with no luck from Matco.
