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June 2024 by Dan Bajc
Lack of customer service, needed a document notarized and was dismissed because I did not have an account with Citizens. I went to peoples bank in munroefalls and they where Very helpful and surprise I do not have an account with them. Reminds me what customer service should look like.
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March 2024 by Matthew Chung
Worst banking experience I came in on a Saturday to find banker to cancel a CD They told me she was booked all day Ridiculous that a bank has no available banker on a Saturday
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January 2024 by Jennifer Rudo
Worse bank ever and the branch manager is even worse . So rude!
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November 2023 by Charles Sanders
Nothing like having a bank teller lie to you. I've been with this bank since 2001 and they used to give you blank checks if you were out.Not to mention she was just rude.Get it together with your people citizens.
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August 2022 by Molly
Absolutely horrible to call in to! I've been with citizens for years and years I have never had such horrible call times!
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March 2021 by Robert R
I have used this bank for 20 years and I am fed up! They overcharge for all atm machines an if you use theirs it never works!!
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November 2019 by Don Thompson
Worst bank I’ve ever done business with it wasn’t bad when it was charter one but now beware.
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May 2019 by PETREY Official
I mean I have my favorites here, they get some terrible fill ins time to time but the help I do appreciate is truly awesome help genuine from the honesty they always give. Thank you for that!
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April 2019 by Brittany Mullen
DO NOT USE THIS BRANCH. I am fuming. I have been a customer of Citizens Bank since it was Charter One. I recently sold my vehicle (thankfully to a family member) and went to the bank to have the title notarized so it could be transferred. John Nutter stamped my title, but did not sign it. The DMV would not accept it, so I had to get the title and return to Citizens Bank to have John finish what he started. He made me wait while he finished a 3 sentence email, which was annoying as it was already super inconvenient that I had to come back. When he signed it, he signed the wrong line, which now voids my title altogether. I am super understanding that mistakes happen, but this was just so incredibly careless. The customer service I've received at this bank is horrendous as well. If you want to stick with Citizens Bank, go to the location within Acme in Stow. At least they have 1/2 a brain. 0 stars.
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January 2018 by David Conner
I really find it hard to believe that the branch manager couldn't pick up the phone and apologize for the inconvenience of trying to get my account fixed not once but twice with no luck resulting in over draft fees. (Was reimbursed for fees) however what a headache and completely unnecessary that I had to deal with this again!
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May 2017 by Kristen Hart
Fantastic Customer Service. Very friendly and extremely helpful Staff. We set up a Small Business Checking account with them and the process was easy and quick. Highly recommend this branch. The Staff are very professional and care about the customers.
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June 2015 by Thomas Smith
Do not use this branch. The ATM is constantly broken. I tried using the cash deposit feature and it broke and wouldn't give me my money back. The in-store customer service said they could not do anything and we would have to call a 1800 number. Now I am out $500 while it is under review for the next week. Try to avoid this when possible. The branch at Acme is much better.
