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July 2024 by Jamie Phillips
The day finally came for us today to have to make the move and get ourselves new phones. We aren't tech savy nor do we know much about anything other than where the power button is on our old Droid cell phones. Just our comfort level and what we have become comfortable with so we assumed we would just upgrade and get newer versions of our same phones. Man were we wrong. Drove an hour to meet my husband at the Wintersville store and make it all happen today. That was a mistake. Never again Wintersville. She obviously is a apple sales person only and there is no such thing as a moto razor phone...or time for any questions about anything. She can keep her ten years sales experience and out the door we went. Sunset Blvd Verizon Store (Kimberly) Made us welcome as soon as we walked in. Let us know she would be with us in a minute when she is finished with her other customer. She sat and explained everything to us. Made sure we were comfortable with our options and made us a quote to talk over and decide however we needed to. After a short conversation we let her know we were ready to go ahead and place a order for three new phones. She walked us thru it all. Answered everything we asked and made us feel comfortable enough we wouldn't ever question walking back in those doors. That's a huge purchase for us in one weekday and a huge change to our monthly bills. We just needed to be sure we understood what we were getting into and comfortable with our purchases. Kimberly made it happen for us. Completely turned our day around for the better and we know where to continue to go with our future purchases. To the owner who came in and introduced himself and shook my hand...Thank you and great job on hiring people that actually enjoy helping others with customer service.
Truly Appreciate The Sales Team At The Sunset Blvd Verizon Store.
Thank you,
Jamie Phillips
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July 2024 by Michelle Groninger
Kim helped me with my email service was amazing would recommend her to anyone she never ever let's me down when I need something at verizon best rep I have ever seen in ANY of the stores
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July 2024 by Rebecca Pesta
10 stars
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July 2024 by Donna Perkins-Olexick
Kim is awesome
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July 2024 by Joseph Daurora
Amazing amazing service
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July 2024 by Tim Thompson
Amazing experience today in the store
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July 2024 by Julius Chetock
Kim helped me get my bank app back Great customer service
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June 2024 by kristin babela
Ashley was so helpful and kind.
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June 2024 by Sharon Black
Would recommend to anyone
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June 2024 by Etta Kirkbride
Worker was very nice and knew what she was doing. It was a pleasure dealing with her
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June 2024 by Sonja Snider
Kimberly was fantastic!! She helped me get my Verizon WiFi all set up. She answered all the questions that I had! I definitely recommend Verizon WiFi!
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June 2024 by Rebecca Rosohac
Kim has been the most helpful employee out of all three Verizon stores in my area. She’s such a joy to work with and did everything she could to make the process go as smooth as possible!
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June 2024 by Kenyon McAllister
Haley was a great help that turned a bad experience into a better one. Will visit the store from now on.
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June 2024 by sharon stock
Great location and amazing staff!
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June 2024 by Peggy Pyle
Kim was amazing
