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February 2024 by Kyle Ratkovec
My wife and I have been trying to get in contact with this company to schedule a repairman to come out and fix our dryer. I called two weeks ago and still haven’t gotten a call back. My wife called last week and still hasn’t received a call. Pretty disappointed in a company that a lot of people recommended.
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May 2023 by Maryjane Walker
I made a great purchase today on a stove for cheap and its in such good shape. The owner was very nice and helpful I will definitely go back if I ever need anything else!
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May 2023 by larry Beadnell
Bought an electric stove, left front burner was not level or centered in the pan. Was supposed to be here today to resolve this issue. Did not show or even call back.
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February 2023 by Robert Thompson
Everything was dirty, 14 no return, no refund signs convinced me it was worth a little extra and i went to lowes for washer and dryer
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January 2023 by ranman1213
Received my new gas stove today and what a beauty it is! Called them on the phone and Jennifer texted me a couple of pictures and we were able to complete the transaction right there and then. Delivered and professionally installed, as promised, two days later. I'm estimating my savings over a big box store on this purchase to be in excess of 1000.00. Couldn't be happier if I tried with all my might. Do recommend and will buy again.
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January 2023 by Jacqueline Santos
My son Peter and his wife pick up a refrigerator! Was delivered on time and in good condition!
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October 2022 by Larry Argentine
Purchased a new propane oven and stovetop from a different company. I had issues exchanging two fittings in a burner. The stove company sent me a new burner and recommended this company to replace it for me. Called and they set up an appointment to come out to fix it for me. Told me Wednesday between 11 and 4pm. Called at 4:05 said they couldn’t make it. Set another appointment up for Friday between 11 and 4pm. Didn’t call, didn’t show up. Called ft steuben back said the tech had an appointment and would call me. Never heard from anyone. I emailed the oven company and told them they should take ft steuben off the list because they are unreliable. So R Davis and Sons got the job. Wouldn’t recommend this company to anyone.
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October 2022 by Lawrence A.
Not reliable, BBC should do a revaluation of the customer service of this company. Read several reviews and a lot were negative.
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June 2022 by Bill Kendall
They sold me a broken fridge. Their repair man came to fix it, took it apart and showed me how the motor was blown and told me that it couldn't be fixed. I called them and asked them to replace it and they told me no because that's their policy. So then I asked if they could just keep the money but come get it out of my kitchen so I could go somewhere else and get one that works, they told me they would come get it but they never came. I had to pay someone else to haul it away.
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May 2022 by Tracy Piatt
Bought a washer from here 2 week ago. Got it home, it filled up with water and stopped working. Have been trying to get it repaired but nobody shows up when they say they will. Called today really mad at this point but was not yelling at the lady and she said if I don’t stop yelling she’s going to hang up on me. I was not yelling and she hung up anyways. Sign on wall says 20% restocking fee and all sales final. So which one is it?? Cuz the refuse to give any money back! So $288 for a broke washer. Lucky me!!
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March 2022 by Bill Stewart
We bought a 21 cubic new up right freezer back in September we only had it two months and it quit working, temp would not freeze then come back below freezing no fault of steubenville appliance we called and unfortunately they did not have a replacement, it would have to be ordered and it was just bad timing with supplies and demand, thanks to Jennifer keeping on the supplies and she made a 40 mile trip out her we got a new replacement freezer, great job Jennifer and the delivery man with all the ice in the driveway
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December 2021 by Laura Long
They say they can help and then you never hear from them. I call back and they appologize, say someone will call and then nothing. Jennifer is who I usually speak to and she is a joke. I do not know anyone who does business like them. Terrible. I will never attempt to call them again!
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December 2021 by Shawn Maguire
Highly recommended Fort Steuben appliances they have great customer service and if you have a little for bad credit, they Will Make sure do everything within their power kitchen appliance that you want and then you can afford with outstanding customer service. I'll shop with them first before I go anywhere else for appliances. They support their community.
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December 2021 by Melissa Dawn
I will no longer even consider this place when i need an appliance. Bought a stove here and they give you a 30 day warranty. Was cooking on it and it was 5-6 days after warranty my stove burner blew up while i was cooking. It started blowing sparks and buzzing really loud. it scared me i thought i was going to die of an electric shock! blew a whole thru my frying pan. blew up the fuse box in the basement and had to have the whole fuse box replaced! we called over there and talked to their "technician" she said she would talk to her boss and let us know what they could do. well the next day she told us her boss said it was only 5 days they would fix it and we only had to pay for the burner which was fine. well that was the 15th of december and she still hasnt come to fix it kept calling for DAYS and she kept saying every excuse she could and never come.. so we called over and said we would just fix it ourselves we needed the parts so i went over to get the parts. i paid for a blown thermal fuse, the wrong size burner and the part the burner plugs into. wasnt able to use any of it. That place is a scrap yard dont waste your money or time. oh and by the way it was 2 days before christmas that we went over to get the wrong parts.... thanks alot for making it harder on us to feed our kids christmas dinner....spent your money elsewhere.
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October 2021 by Sharon Kropka
I purchased upright freezer 5 days ago & It was delivered today. I was pleased with the delivery and with the 2 men who brought it in. They introduced themselves, were polite and cleaned up boxes, plastic took everything with them. Yes, I would buy again
