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July 2024 by Kitiara High
This is the 3rd time they "couldn't find my address" which is even funnier this time because there was another drop off in my same building. It's kinda sad this keeps happening
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July 2024 by Kristopher Evans
Take an item to return through Amazon and have the label they wanted me to printed off and they tell me I have to go to a UPS store. What is the purpose of this store to begin with other than to tell you that you can’t take an item back that was delivered by UPS. America if full of imbeciles that don’t know how to do their jobs.
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December 2023 by Tim Carter
After changing my choices to NO SIGNATURE REQUIRED, and while I was sitting at the front door, the driver I had been watching on the tracking site, slipped up, posted a note on my door and left.What does a person have to do to get a package from these imbeciles?
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December 2023 by Noizy Boy
Quick, clean, and helpful staff!
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October 2023 by Gerson Aimar Cuy Patán
I ordered something and the package should have arrived three days ago, and now it tells me it will arrive next week, and I tried to change the address to get my package faster, but do I have to pay extra money to receive something that was already paid for? UPS it's a joke, your deliverers are lazy and don't do their job efficiently
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August 2023 by revlinda1
It's not the place a very rude driver that parks in the middle of the street on his route Rosewood and Noel DriveThis is the worst person ever that has delivered on our street. 8-2-2023
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January 2023 by Kelly Corrigan
I missed a signature Next Day Air package at my home and called UPS to arrange pickup from the UPS location the same evening (Friday). UPS indicated I would be picking the package up at the West Carrollton location, but when I was called to confirm pickup the package was in Springfield. I couldn’t make it to Springfield that night and the woman (who was very helpful) told me that I could pick it up in the morning (Saturday), that they would be closed, but to call ahead and they would have it ready. I did just that, I called ahead and the person working says now they can’t find it, and seemingly put very little effort into finding it. He spent more time explaining to me why he couldn’t find it than he did looking for it.This is a very valuable Next Day Air package that I need, and now have no recourse but to wait out the weekend and holiday and hope they find it and deliver it. If you can avoid the Springfield location, do so, very poor customer service. Very disappointed.
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December 2022 by Todd Shiverdecker
Worst shipping experience of my life! I will never use UPS again!
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August 2022 by Greg Gearhart
Quick service
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August 2022 by Victoria Vanover
Worse ever delivery service. They have your address but say they can't deliver so we go to pick it up and they can't find it even after we just talked to them and they confirmed it was at that location. Sorry service very unhappy
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June 2022 by Brandon Miller
Friendly, prompt, better prices direct then by the ups store locations
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February 2022 by Kentucky Lucky
Cannot get a hold of anyone..when it appears they have my packages...but not delivering...national number no sat.sun, I tried social methids. They dont no either. Tracking numbers show all packages in springfield there since friday or saturday ..out on truck for delivery..but not delivered on sat. Or monday. Now not shoeing where but poor weather. It hasnt been bad since friday..i think lost over in springfield hub??? Why contacting soneone there would help.
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January 2022 by Patrick OReilly
Finding them is virtually impossible and talking to a human on UPS anything is the same. When I did finally get a person on the UPS site they we hard to understand and then they just hung up. It's frustrating to pay for delivery just to pay an additional amount for them to hold the package at a facility because they don't deliver on weekends when I'm actually home. Very poor customer service all around. I even called a UPS store and they agreed that big UPS is rude to them even.
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January 2022 by Rick Current
Hope you never have a problem with delivery, etc. Impossible to contact anyone on the phone . The Springfield, Ohio distribution center must leave the phone off the hook, it rings busy 24/7. Automated phone system is a waste of time ,the email claim process is a PITA and all you get is genetic replies.
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December 2021 by Grateful Dead 24/7 Wheeler
Great Customer Service and Good All Around Location ?
