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November 2023 by Teresa Henderson
I felt bad for the cashier because the line was wrapped around the store and they had people just walking around the store, and never once called anyone to help her. She was the only one checking people out and then having to answer their questions. I know you have enough employees so we don't have to wait in line for over an half hour or more just to pay for our purchases get someone to help or hire more people. I understand why people don't want to shop here now. I wont be shopping here anymore.
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November 2022 by Scott T.
Kohl's is a solid place to shop. Always good deals and usually a very good selection of products.
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September 2022 by Valerie Laughman
First visit to Springfield, Ohio Sephora today. Excellent customer service, both ladies were extremely helpful and patient. I will be back.
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September 2022 by Rozenna Paris
Hardly any black owned products
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July 2022 by Melanie Sumner
Friday 7/15 I went to kohls 50 mins from my home in a place i am unfamiliar to do some school shopping for my daughter because that area has tons of stores and right away I’m being followed and that continues throughout the entire time I’m shopping. As I’m in the dressing room I hear over the speaker that the store is closing in 15 mins I begin to prepare to checkout and realize I cannot find my bank card so i begin retracing my steps and there is this employee who is also a manager following me yet again she was EVERYWHERE I went so I assume she thinks I’m doing the five finger discount so I show her the inside of my purse and the only thing in it is my phone before I go outside to check my car and somehow my phone fell out right after showing her the inside of my purse (I was rushing because it was closing time) I get out to my car can’t find my card and realize my phone is now missing too so I come back in and the kohls shopping bag I had along with the clothes I was going to purchase were missing.. & yep MY PHONE! I begin crying at that point and this manager said “no phone was reported being found” (it’s been a whole two mins since her and I seen my phone in my bag before it fell out) I begin running around frantically looking for my phone I get on the floor to make sure it’s not under anything and this manager keeps telling me to leave as I’m bawling telling her I have no way home I can’t get home without my gps I don’t know my way at all she kept telling me to leave and threatening the cops (there’s still other customers inside at this point) I again am still bawling telling her I’m scared I can’t get home without my phone) she didn’t offer to let me use a phone or to help me NOTHING. SHE. TOOK. MY. PHONE. My phone didn’t grow legs and run off to Jupiter I was in the same area before exiting the door which was by the door in the first place. She was inside for a whole 30 mins at least after closing time and left and walked by me like I was a piece of garbage. I had to ask a stranger to use her phone to call the only number I know by heart and by the grace of god my boyfriend picked up the phone and arranged someone to pick me up, I wasn’t able to get my phone and or car until 2 days later. I get an email(after complaining since the incident) from the senior Vice President and we arranged a phone call and this man does not think the manager should be fired he didn’t share the same feelings as I did and offered me a gift card, I declined because what she did to me is not slap on the wrist worthy it is being fired worthy and criminally charged worthy at the very least. Why this woman targeted me idk why this woman took my phone and didn’t care that I couldn’t get home without it idk why this woman wanted to hurt me idk I may never know but one thing I do know is I will not let this go easily at all under any circumstance. I fight and I don’t give up and no one deserves to be treated like that my heart is broke truly it is. & add having autism to the mix it was 10x more intense and traumatic for me.
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February 2020 by Hussain Raja
Great Customer Service (+1),855- -(-0407-) NO NONSENSE ONLY GREAT Solution!!!
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January 2020 by Molly D.
So for starters, it's Springfield Ohio. Can't say I would expect any different than to have the absolute worst possible customer service I've ever received. I actually work retail. So I know what that entails- shitty customers, miscommunications/misunderstandings, oh and did I mention shitty customers. So for me, having been on the other side, I try my best not to BE that shitty customer. But let me tell you this place sure as hell makes it hard. Long story short we bought a product that was on sale. After asking the cashier and being told we were incorrect. We followed through with the transaction. But the curiously in me just had to go back and double check. (We were right) So we called for the manager to ask for assistance. They then told us to go to the back and wait in the long a** line with only one associate working the return counter. No thanks. Upon arriving to the customer service counter we heard snide remarks being made by the cashier and that's when all hell broke loose. :-) nope. Not today sister. Then come to find out they still somehow managed to f*** up the return/ refund process. Pretty much I'm still $15+ short and there will be a call made to the corporate office. Don't waste your breathe depending on these associates for any type of assistance. Just call the corporate headquarters instead and I'm sure they'll do their job a little more effectively and appropriately. Oh and Beth- the manager- no help at all. Makes sense as to why her little employees feel such a sense of entitlement and disrespect toward their customers. bitches.
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December 2019 by Terry Fent
knowledgeable employees great customer service
