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March 2024 by Kiyla Channels
Staff are very rude!
Not helpful at all
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February 2024 by Karma Daily
Staff are very rude!Not helpful at all
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February 2024 by B Sons
Worst customer service on the planet. Changed doctor. Changed this company and will never deal with mercy health systems in general
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February 2024 by Natasha Mueller
Staff is extremely rude with patients. Dont recommend getting your supplies from here. There are other home health suppliers in springfield.
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November 2023 by M H
Worst place to get medical equipment. 3 years in a row they messed up my orders causing me to go without supplies. Everytime same excuse. Told they will call me as soon as they can figure out what the other did or didn't do. Waited 2 months just to be told my order ended 3 weeks ago and can't be help. Stay away from this place. They are useless
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July 2023 by Rita Smith
I got a walker very nice really help me and they were pleasantly nice
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May 2021 by marilynn cottrell
My doctor change my BiPap settings way back in February and they just called me last week stating that they just received orders, thats not true, I was there when they fax (electronically) my new settings.
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March 2021 by Chim510
The customer service here is terrible. I work for the affiliated hospital so have no choice but to use them, but would not recommend if you have other options. I asked for help about a malfunctioning piece of equipment and they were rude and condescending. It was first thing in the morning and I was the only customer, so stress shouldn’t be an excuse.
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April 2019 by James Watkins
Wanted to move my cpap supply co. closer so had doctor transfer it here. 3 months ago. They never contacted my previous supplier although they said they had. I got it faxed over myself same day. Called to see when I could pick it up. They said I needed a face to face with my doctor. I had one 3 months ago when this started. I will never use these people.
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April 2019 by Cheri Rodgers
My husband got his autopap machine from here. Great staff wonderful service! Thank you
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April 2019 by Sandra
I went to this Company on May 31st 2017 to have the # increased on my Sleep Apnea machine. It worked thatnight. Hasn't worked since. I have had it a littleover 2 yrs and it has never give me any problems. I called this Company as soon as they opened and was told My warranty is over and I wouldhave to rent 1 on a monthly basis. She never said to bring my machine in to see what the problem might be or to see about ordering replacement parts. It seems funny to me that my machine stopped working right after they messed with it. I regret going to them. What a scam.
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December 2018 by Nathan Ark
Great staff, very helpful and friendly people!
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November 2018 by Wayne S.
I had an order sent tho this company from my sleep DR. for CPAP machine and accessories on Nov. 9, 2018. I followed up on the same afternoon and spoke with a lady at Mercy Home Medical Equipment and she stated that the paperwork was there and someone would get back with me. On Nov. 19, I called again and asked about the status of the order. This was a different lady and she said she just saw my paperwork on the 17th. She needed from me an updated order, (I guess the Nov. 9, 2018 order wasn't recent enough) and a face to face meeting and by the way your insurance is out of network. I told her that my paperwork laid in their office way too long, I wasn't going to pay out of network fees to them and not to pursue it because I will be going elsewhere..
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May 2018 by Mr Frederick L.
I have very bad sleep apnea - live in Springfield, Ohio, and think I have a good doctor...I badly needed replacement equipment for my device that had been bought at Mercy Medical. They received all the paper work from my doctor (some hand delivered) they needed but then said I was in the middle of a big stack of other orders and only after over a month called me...LOL...Sorry but by then I already took my problem to another store....I could have died waiting on this badly run place....If you need equipment I suggest another equipment store,,,,
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April 2014 by Jack Maier
Got a wheelchair from these people, very nice, good place for your health needs.
