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February 2024 by David French
Had what I needed !
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September 2023 by David Hollingshead
Here lately almost everytime me and my family shop here we have one or more items that are expired. I'm not talking a couple days but several months. Idk who is responsible for doing this job but I'm really about done shopping here.
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September 2023 by Melissa Tuttle
About 8 people in line for self check out and 5 for the 1 cashier lane that was open. We were there on Labor Day, and only half of the self check outs were open.
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September 2023 by Don Hixon
It's always a nice place, our regular grocery store.
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September 2023 by 76Angel W.
My pickup order was packaged wi to care. Even my bread was not smashed like another local store did.
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July 2023 by Randy J.
I stopped by this Kroger today while I was in town for business. The staff was really nice, but the building seemed old and a little run down. The men's restroom was a bit dirty and could use some attention. The parking lot had mobile cameras, which tells me they are having crime problems. Overall, it was an okay experience, but I'd look for other grocery stores if I lived in Springfield.
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July 2023 by ruth mccarty
Not waiting in a separate line to buy detergent and another line to buy the rest of my groceries.So, the detergent will be bought when I go to Walmart for the stuff you don't carry.
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May 2023 by Jay Wink
All of these stores have bad security who make believe that people are thieves who are not. I don't know how many times I've been in a Kroger's in this area and the security violates my rights. Lucky I don't have the money to sue. Plus the employees are Springfield's finest which means they are the opposite of that, not good at customer service. I've worked in customer service most of my adult life and this is not even 2 stars quality. Which means I've dealt with the Karen's and good customers alike, been thru it all and these people just lack any character or discipline
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May 2023 by Anna Peterson
It's quick and easy to get to and is very clean.People are friendly.
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April 2023 by Liz P.
They rearranged the store and put all the things people steal inside a small quarantined section with its own checkout. Which is fine, in this area, I get it. But its so inconvenient because its a mash of toiletries and specific laundry stuff … ALL the other related items are in their original sections and locations EXCEPT for these select items and subsections.Its ridiculous to have to check out two times so i can buy tooth paste and body wash and have to zig zag across the store if something you want isn’t in with the other laundry detergent because some people steal tide.This is not it Kroger. There are multiple other options in this town. I won’t be back to Kroger.
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April 2023 by Rob C (Rob)
Over an hour and a half waiting for click list. Call in and ask about the order & they claim the system *glitched" and we need to keep waiting. Go to Bechtle, they at least know what they're doing.
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March 2023 by Micah Wright
If you’re going to order a cake from here, call! I ordered a cake online for my grandmother’s 90th birthday, and when I went to pick it up (directly on my way to the birthday dinner), they couldn’t find it. When I told them that I’d ordered online they said no one had checked email… the lady behind the bakery counter was very apologetic though and was frustrated because she doesn’t have email access so she couldn’t have checked herself. She said that the people that do have email access apparently don’t check it often. She did do a quick message on a pre-made cake for me. So Kroger - give more of your bakery employees email access please!
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March 2023 by Joe Wright
They have laundry detergent and toothpaste enclosed in glass..grabbed detergent in the middle of grocery shopping and 2 teens stopped me like I was shoplifting and said I had to pay for that here...yeah NO THANKS. I told them to put it back.
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February 2023 by zoom wyld
I enjoy going here because they usually have my products the staff is very courteous and friendly
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January 2023 by Pauline Morris
For the last six months when I go to customer service I'm told I will have to wait an hour or more because Kroger got rid of the people that sorted the buggies that had food that people didn't want. I would say get help and keep customer service open or I'm going to shop at Giant Eagle.