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September 2023 by 76Angel W.
My pickup order was packaged wi to care. Even my bread was not smashed like another local store did.
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July 2023 by Randy J.
I stopped by this Kroger today while I was in town for business. The staff was really nice, but the building seemed old and a little run down. The men's restroom was a bit dirty and could use some attention. The parking lot had mobile cameras, which tells me they are having crime problems. Overall, it was an okay experience, but I'd look for other grocery stores if I lived in Springfield.
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January 2023 by Tim Freeman
I bought a $100 VISA debit card in Nov. 2022 at this Kroger location, and it has zero balance. The store would not refund, exchange, or correct balance. I called the number on the back of the card and the website, neither would resolve the issue. I'm out $100 and a useless card. I still have the receipt and activation receipt. Any suggestions where to take this issue next?
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December 2022 by Johnnie W.
I was at Kroger just a little while ago and wanted to get a 8 pice of fried chicken I had seen that it came out fresh from the fryer . The lady told me no I had to get it from the table on the floor . She refused to fix me a 8 piece that had just came up. Who knows how long the other chicken had been packaged and placed out under the heat lights. They don't put a time on the package anymore. So I just left my cart of groceries and went to Walmart and to get groceries and stopped at KFC to get my chicken.
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July 2022 by Promise Idaewor
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June 2022 by Unabridged Daily
I buy flowers from Kroger's all the time. weekly... without fail. I ordered them through curbside pickup for the second time ..a dozen roses have failed both times to be a dozen roses. You'd think I'd learn from the first time. Kroger's ..even if you no longer operate by standards...your customers still do. I'll find another place to buy flowers. Keep driving back to the store for corrections is now officially not worth the effort...expensive gas vs petty corrections...that mount.
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April 2022 by Hannah Marie
horrible place to go! disrespected my mom!!
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January 2022 by Nicole F.
I'd give no stars if possible. This location is ok with their employees discriminating against customers. Then would rather you get an attorney and sue them, rather than doing the right thing and settling it without attorneys. Last month I went to Kroger and grabbed a few things and went to checkout. The cashier was an older lady that I've never really spoken too even though I'm in this location often. When she was done I pulled out my card. When she noticed it was an EBT card, she looked at me and said "It must be nice. I wish I could get food stamps but I HAVE a job and I have to work." She said it very rudely and very matter-of-factly. I didn't say anything and left. A few days later I was back, this time with my son and found myself in her line again. She stepped it up this time when she scanned a Christmas mug with hot chocolate in it. She assumed I was buying the mug with EBT but it was being bought with cash. She said "Aren't you ashamed to let your kids grow up thinking it's ok to be on food stamps?" I was seeing red. I told her I have a very painful autoimmune disease that is preventing me from working, seizures, the let side of my body is numb, I just had a mini stroke and my ex fiance played a hand in shooting me and I'm trying to heal not only physically, but mentally and emotionally as well. I ended up putting a few items back including the mug because she had shamed me. The first person I spoke to when I tried to report it told me that Kathy (the cashier), has had quite a few complaints against her for saying things like that. Another manager was supposed to call me and never did BUT told her boss that did speak to me. Why lie? Not ONE person has called me to deal with this while I keep reaching out. This isn't fair that your employee did this to me not once but twice and shamed me into putting items back. The one manager I did speak to said she wouldn't blame me if I decided to sue for discrimination and emotional damage and I think that's what I'm going to do. It's not right for you guys to treat a customer this way. Then tell her to deal with it and settle it through an attorney. What's wrong with your employees and how you treat people, Kroger?
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January 2022 by Gayle Siders Archer
The prices have skyrocketed in 2 weeks! Dunkin donuts coffee 2 weeks ago $14.99..this week $19.99!!
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July 2021 by Phil R.
This was probably the dirtiest grocery store I have ever been in. Don't get me wrong, I lover Kroger but this particular store was terrible.Unstocked shelves, literally filthy floors, scuff marks...I mean it was that bad.When I was a teenager, I worked at a Safeway. That store had monthly inspections by the district manager and it was his job to ensure each store under his control was top notch. In this case, I would demote the district manager and store manager both as both appear to be incompetent. I'll go to the Walmart down the street next time to shop...
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July 2021 by Matthew Hayes
Some people aren't into giving you free labor with out pay, discount, or having a program to earn free food ect for their work.
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October 2020 by Steve Rollins
I like the store until they move everything around
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July 2020 by David Rice
Nasty produce section , bad attitudes by employees, shelves not stocked
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April 2020 by Michelle Ragland
well stocked, quick lines, friendly staff.
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April 2020 by Mandy Cooper
Very Impressed with there shopping and delivery service! Jaden did an Amazing job! Money well spent!!