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July 2024 by David Lemaster
I took my car in to have some warranty work done to my car. I worked with Lily she was wonderful to work with. She went above and beyond to get a fix for my car and even followed up with me following the repair to make sure everything was still working okay.
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February 2024 by Tim Reid
I recently booked an appointment for oil change, tire rotation, and excessive vibration under engine load. I have always taken my car to a dealer or worked on it myself. I'm happy to pay dealer prices for high quality service; however, this is not what I received.
The service tech let me know that the vibration was most likely due to wear in the lower motor mount, which I authorized replacement of. The wrong part was ordered, and multiple trips were involved, but about a week later, I paid, and picked up my car. The issues were as follows:
The original vibration complaint was not resolved at all. They did not bother to test drive the car after installation to see if it fixed the issue.
The glove box was left improperly attached and hanging down (they likely inspected the cabin air filter).
The engine cover was found with 2 of its rubber grommets sitting on the valve cover, and 1 missing, and the cover improperly attached. Before dropping the car off, this cover was properly attached with all its grommets (like I said, I was the last person in the engine bay).
The tires were not rotated. The invoice stated the reason was that there was 1/64" more tread on the front tires, so they left them on the front, but 1. if I request a tire rotation, and you don't rotate my tires, at least call me to talk about it, and 2. rear tires should have more tread if there is a difference, not front tires.
The "complimentary multi-point inspection" sheet was only about 50% filled out. They bothered to actually look at the cabin air filter, but didn't bother to check the red, yellow, or green box to tell me how dirty it was? I mean, at least they weren't trying to upsell me with a fake filter, like some scummy shops will do...
The oil cap was installed upside down. Super minor, but in combination with the rest of the results of this visit, it shows that they have insufficient attention to detail, insufficient tracking, and not enough care, at least not what I would expect from a dealership.
TL;DR: Nothing was super wrong, but I definitely won't be back.
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February 2024 by Hendrik Stokvis
Very helpful and responsive staff.
Fastest 5,000 mile maintenance and oil change ever.
Good experience.
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September 2023 by Joseph Tyre
Called about part availability. Paul was great and kind over the phone. Part was double the cost of online, but often they can't help that
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August 2023 by Jeffrey Buffington
In the service industry we cannot forget our customers. Called to make an appointment last Friday with Jeff in service. I was forwarded to parts to verify the shocks for my car was in stock. Was told that he would order the parts when the appointment was confirmed and he hung up. Minutes later Jeff called and said there was some confusion but I was to be forwarded back to him. I confirmed the appointment but the parts guy left and Jeff told me he would get with him on Monday to complete order. It’s now Friday and I showed up on time and Jeff forgot about me. No Service arranged. I asked if he was still able to complete service and he said he didn’t know. I cannot leave my vehicle with a service team with that many unknowns nor would I recommend anyone else. This is a crowded service industry with many competitors. Two things keep business and attract business. Customer service and Mechanical service. Bill Marine is missing these key elements.
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July 2023 by Michael “Mike” Berchak
Just checked out the website.
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November 2021 by Christy Goodman
Received an offer in the mail for a software upgrade from Mazda. The other Mazda dealership in the area whose address was on the offer doubted my word and asked for picture proof which I emailed. I was never contacted by them after sending the email. Bill Marine's service department asked me to simply bring in the post card and took care of it on-site immediately. I will be back for my next Mazda. Thanks so much for great customer service.
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September 2021 by C S
Received an offer in the mail for a software upgrade from Mazda. The other Mazda dealership in the area whose address was on the offer doubted my word and asked for picture proof which I emailed. I was never contacted by them after sending the email. Bill Marine's service department asked me to simply bring in the post card and took care of it on-site immediately. I will be back for my next Mazda. Thanks so much for great customer service.
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January 2021 by Christy Mays
Received an offer in the mail for a software upgrade from Mazda. The other Mazda dealership in the area whose address was on the offer doubted my word and asked for picture proof which I emailed. I was never contacted by them after sending the email. Bill Marine's service department asked me to simply bring in the post card and took care of it on-site immediately. I will be back for my next Mazda. Thanks so much for great customer service.
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December 2020 by Luke Purnell
I’m from Columbus, Ohio so I usually take my VW Atlas for service at one of the VW dealerships here. But, I was going to be in Springfield visiting my in-laws for Thanksgiving so figured I would give this dealership a shot cause I needed an oil change, tires rotated and a few recalls completed. I might have to make the drive more often cause it was half the cost of the Columbus dealership. Jeff Miller was honest about everything that was going on with my vehicle and didn’t try to upsell me on anything I did not ask for like the other dealerships always do. Jeff Miller and his team are the real deal!!!!
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August 2020 by Shelby Walters
I cannot say enough good things about Pascal Chevrette and his team at Bill Marine Volkswagen. Not only were they welcoming to myself and my family, Pascal, Cheryl, and Stacey were a huge help in getting me into a car that was safe for my daughters, fun to drive, and within my budget. Cheryl, the finance manager, was quick but thorough in getting my paperwork completed, and Stacey, the sales associate, even came in on her day off to deliver my car. We did have to wait a few extra minutes for my car to be detailed, but that was just because Pascal wanted to personally look over the car himself to make sure it was perfect! This team is truly a trio you will not find anywhere else. Thank you for all of your help and for making sure that this was a fun experience! My family and I look forward to doing business with you in the future.
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July 2020 by Jessica Flowers
My mom bought a 2016 Honda CR-V SE today with help from Don Lewis and Chris Thompson! They were so great and she is so happy with her purchase!
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June 2020 by Val Fischer
Nice helpful people.
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May 2020 by Ken Nimmo
My 21 year old daughter was driving from Ohio to Illinois during this Covid 19 pandemic. Her car was making a noise so she found your dealership. Jeff from your service department met her and quickly diagnosed a simple solution. Within minutes it was fixed at no charge and she was on her way. Thank you from a relived parent.
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May 2020 by Shelby Skinner
The absolute best customer service and staff I have ever dealt with! You will not regret working with them.
