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March 2024 by John Wiiliams
Broke my phone so I had to buy a brand new one
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January 2024 by Project Blue
I had a great experience with the phone repair here. Had to have the screen on my s23 ultra replaced, and the screen samsung sent was a garbage downgraded version. The store worked with me to get the OEM screen and got me taken care of. Great, guys.
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January 2024 by Mark Decker
I purchased an auto battery online that was listed as in stock. I was supposed to receive an email when it was ready. 3 hours later I hadn't received any email. So, I tried to call the store and the options kept circling and circling so no one every answered the phone. Finally, I went into the store. I asked if they stocked auto batteries. The clerk said, "yes" and asked me what I needed. I said that I wanted to pick up the battery that I ordered online but never received an email that it was ready. I gave him my receipt. I also mentioned that no one answered the phone. His reply was "He was the only person in the store." What did that have to do with the fact that he didn't answer the phone? He went in the back to get the battery then said, "I don't have good news. We don't have it in stock." Update your online stock listing!!!!! No apology from him. Just "Have a good day." I said I would never be back. I went up the street and purchased one at O'Reilly's. Terrible customer service!!!!!!!!! Don't waste your time with this store.While I "appreciate" a response from the store manager. What is the point? I already purchased the auto battery I needed and, as i said in my review, I won't be back.
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December 2023 by Bruce Bowsher
Had what I needed where and when I needed it. Prices are competitive and service is excellent.
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December 2023 by Sarah Dyer
Came in and got batteries replaced on two key fobs. Young man at the counter was very short and obviously irritated with being there. I asked if I could get a new key fob for a VW his reply was simply “Not Today.”No further information was provided. Have had great service in the past at this location. Unsure what the problem was today but definitely need to improve on customer service or customers will just take their business elsewhere.
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October 2023 by Destiny Collier -Gymnastics
I went in to Batteries Plus to get a battery and an employee named Nick informed me i needed my whole phone fixed. He proceeded to go to the back of the shop and crack my screen. he came back and informed me that phone was broken and needed a new one.
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August 2023 by Ray Rice
Had an appointment to replace screen on my phone ( replacement ordered there )at 0800 on Saturday. Doors didn't open until 0820 . Was told when ordering screen, replacement would take 40 minutes . That morning took 90 minutes... Otherwise friendly service and phone was done at 90 minute mark .
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August 2023 by Politicriminalwatch of Adam Coleman
Customer service rep/salesman was asture and dialed in and i was in and out with everything I came for in minutes
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July 2023 by Tom Blessing
Advertising a battery as tho it was in-stock and then told it would take 2 days or more to get it in but the Bellbrook location had one but when I called the person on the other end didn't know what i was talking about and sounded really stoned. Taking my business elsewhere.. complete waste of time. Waiting on refund.
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July 2023 by Diana
I spent $1106.76 on six batteries for my golf cart. I returned six golf cart batteries when I picked the new ones up. I was credited my $27.00 per battery, but not the tax I paid at time of purchase. I asked the salesperson about the tax and he said, "they hadn't charged me tax on the cores". When I got home I sat down and figured my bill and they had definitely charged me tax. I called the salesperson back, and he said, "His computer couldn't refund my money and I would have to call the manager in Dayton, Ohio and he would cut me a check". I've called 3 times and left messages for the manager and have yet heard from him. The $11.75 is just as good to me as it is Batteries +Bulbs.
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June 2023 by Erica Jo Barr
Never going to this location again. The manager was very nice but the kid working the counter was extremely rude. I understand if you've got things going on in your personal life but considering that you are on the clock to provide customer service maybe you should just shut up if you don't have anything polite to say.Edited to add: I did talk to the manager, he witnessed the entire thing. He just made excuses for the kid and said he was so short staffed he was just glad to have him show up.
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June 2023 by Michael Schmidt
Better battery than Autoz, great service.
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May 2023 by Dan Hepp
I made an appointment for a phone battery replacement and was told that it would be ready in an hour. When I came back to pick up my phone I was told that the replacement work wasn’t even started yet. Had to wait another hour and then the technician was rather rude.
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March 2023 by Michael Schulsinger
I have purchased many cell phone and laptop batteries here, and they were always in stock.
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March 2023 by B Dee
Great price, easy purchase and exceptional customer service. Thanks, Andrew!
