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August 2023 by Dawn B.
I bought a car here in April from Cory. She was very friendly and helpful. The buying process was smooth.
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August 2023 by Rachel D.
I was waiting to see how things were going to play out before I left a review but after a week of calling just about every day and being passed around it it pretty clear that Kerry Ford does not care about customer satisfaction and I feel this review is fitting. There were so many red flags that went down during our car buying process and I wish we could go back in time and have walked away. However we didn't and are paying the consequences. Here's a list of things that have made dealing with Kerry a less than enjoyable experience.... they kept pressuring us to run our credit when all we asked for was an idea of payment options (something that none of the other dealerships we went to had a problem doing). Would not listen when we said we did not want their car paint service or whatever it was they were trying to tack on for like $1300. It took literal hours to get to the point where we were actually signing papers and then they messed it up so we had to drive 40 min back the next day to sign papers again! The car they sold had a crack in the windshield (that was covered by one of their stickers that we didn't see until we were driving off the lot). The AC vents in the back didn't work and even after a week of calling they still have not worked with us on fixing the windshield or the vents. If they are waiting on an outside company to assist with the needed repairs, then wonderful, but how hard is it to give me a simple call to communicate that?! Every time they said they were going to call me, they haven't and then when I do call to follow-up they sound annoyed and act like it's someone else's fault. Overall, if you are looking to buy a car I'd go somewhere else!
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July 2023 by Rise
The experience is okay it used to be Great. Things have changed at this location. There must be mostly New Staff. It appears that they're Not trying to make that sell. Offered a trade in, but they are not interested in offering even the slightest deal. So be it. I'll find another dealership and auto mechanics. It was good while it lasted.
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July 2023 by Atiya Rise
The experience is okay it used to be Great. Things have changed at this location. There must be mostly New Staff. It appears that they're Not trying to make that sell. Offered a trade in, but they are not interested in offering even the slightest deal. So be it. I'll find another dealership and auto mechanics. It was good while it lasted.
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April 2023 by Michael S.
I have a 2010 Ford f150 crew cab and I was having issues with truck accelerating. They diagnosed it with bad spark plugs and broken exhaust manifold bolts. They explained what had to be done and what could wait. Thanks Crystal and Tony for your help and advice!
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April 2023 by Stacey S.
I dont reccomend. On Monday I called about a minivan they had for sale. They sales person sent me videos of the van. I explained to the sales person I have 2 disabled children and one is in a wheelchair so that is why I needed the videos. After recieving videos and car fax and getting all my questions answered I committed to buying the van. This was Wednesday. I put $500 down for and started paperwork with Finance dept. I told them I would be paying cash and did not need financing. I was pressured to buy an extended warrenty package. 3 times I refused. They took my Social # and how to titile my van. Told me they were overnight me papers to sign. Talked to them again on Friday before the lunch hour and the deal was still going thru. So I was making arrangement to pick up the van. Saturday morning I get a call that they sold the van to someone else on Friday Night. HOW DOES THIS HAPPEN???
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March 2023 by Jim Fannin
Scheduled a maintenance appointment. Schedule worked great, pulled into the area for intrance to the garage. Walked into the service desk, right v of drive in area, registered at the desk. While I walked over to discuss appmnt with other desk for Recall on the vehicle, they took my vehicle in for the maintenance service. I only waited a short period of time for the service which was performed. Service desk associates were very courteous and resposive.
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January 2023 by Buckeye S.
Made a sweet deal. These guys are awesome. My son loves his car. Clean Carfax and not one mechanical issue. 94000 miles and the dealer threw in a free 100000 mile extension on the power train warranty. It's good till 194000. It's all wheel drive. My out the door price was amazing!!
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October 2022 by Dorinda L.
3 hour wait time for oil change,Took less time to buy car,Last car from this dealership. Tried to call?
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October 2022 by Debbies Benge
Clean and very friendly. Answered all questions I just wished I would have got some Ford cash points when I purchased my vehicle or at least some coupons for some oil changes would have been great
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October 2022 by Jenny R.
Went here to get my new used car checked out, they said they'd be able to do it the next day after I made my appointment, well it kept getting longer and longer, ended up taking a week until the mechanic could even look at my car. Then it kept taking longer to order the parts in, ended up taking 3 weeks for something that should have taken maybe a week. When I got the car back I was cleaning it off (they don't clean it for you), and noticed a tiny chip in the windshield, (the mechanic should've noticed) and when A day after I got it back, boom the check engine light went on, I called and like usual no one picked up so I left a voicemail, no one has gotten back to me, ended up spending 3k on replacements at this place and can't even get a call back.
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August 2022 by Candice L.
Worst experience of our lives. Will recommend NEVER buying from this dealership. We purchased a 2018 diesel truck. We pointed out issues (like the headlight falling out) and the manager did not care at all. He was extremely rude, spoke to us like dirt. Andrea was great, which is why we ended up making the purchase. At 100 miles, the check engine light came on. We pulled code and it's for a MAJOR emissions error in the fuel systems, a several thousand dollar fix. We cleared code and it popped on right at 100 miles again. They knew this issue, and cleared code before we got there to hide the issue and did not disclose issue to us. We called immediately, and have been trying to get a call back for months now and they have refused to return any of our phone calls. Do not buy there!!!
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August 2022 by Mike J.
On 6/14 we had a 2017 Ford Transit that broke down and needed to be towed to Kerry. Unfortunately, we were told we needed a new engine (about 3 months after we needed to replace the transmission at a another service center). Spent over $9K on the new engine. We got the car back a month later on 7/14. On 7/16 the check engine light came on and were told we had a bad purge valve. It was not in stock and on a major backorder with Ford and it could be months before we could get it - I totally understand this in todays current state. On 7/21 we found the valve online and ordered the OEM part which would take a couple weeks for $200. While waiting for the part to arrive, on 7/29 the car wouldn't start and we needed to jump it. On 8/4 the car wouldn't start and needed a jump. We took the car to an auto parts store who tested it and said we needed a new battery. On 8/8 we took it back to Kerry and replaced the battery for $340. On 8/9 we took the car back because the windshield wipers would not work. We were told it was a loose wire. At this point the purge valve had come in so they installed the purge valve and replaced a transmission shifter cable bushing that was a recall from Ford. Within 5 minutes of leaving the dealership, the wipers would come on and off randomly and could not be turned off. We took it back and were told we would need to spend $850 to replace both wiper motors. I researched what would cause this, and found this is a common problem after installing a new battery. Apparently there are a few steps that need to be done to fix the problem not related to replacing the wiper motors. I called in and spoke to a representative that told me this could have nothing to do with their repair and it had to be the wiper motors. Enough is enough. I work in a service industry (HVAC). This is the type of runaround you get when you go with the "low bid". I am fine with paying for a professional to do a job the right way the first time. Either the technicians need additional training or this is a money grab. When you spend close to $10K in out of pocket expenses and haven't had a car for close to 60 days, you expect more. Side note if you're still reading - I have purchased (3) Escapes, (2) Transits, (1) F250 Super Duty, (1) E350, and (1) GMC Sierra 1500 AT4 since 2015. Three of the vehicles were purchased at Kerry. It is very clear to me they do not care about my business and I highly doubt they will care about yours. Do yourself a favor and go to a different dealership. Although it seems as though the service side of the business has gone down hill across the board.
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July 2022 by Depew 6
Very Happy with the purchase of my one owner used car. Andrea was very helpful and the process was mostly online .
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July 2022 by Robert Kahn
Surprise billing. Beware. Disappointed and irritated to see an additional 15% charge to "repair total for shop supplies / waste disposal". First, there was no repair. It was just diagnosis of an electrical problem. No repairs done. Second, icustomers should be told in advance the cost is $124/hr PLUS an additional 15%.
