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June 2024 by Mike Wonderly
Excellent experience at Morris Furniture in Springdale, Oh. Special thanks to Kirt for helping us purchase exactly what we needed. It was our pleasure.
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June 2024 by Sue & Vic Amster
We were very disappointed in the product quality as well as the customer service from the Morris Home store in Springdale. We picked out a chair and at delivery, there were quality issues with the fabric. We had a service person from the repair company come to see the chair. He said that there was so much wrong with the chair that it would take him 6 hours to do the repair at our house with new fabric.He said that he would recommend a replacement chair to his superiors. We did not hear anything back from Morris until we called to see the status. We were told that despite the repair person's comments, that fabric was being ordered and it would be several weeks. After a further call to Morris Home customer service, it was decided that we could pick another style chair.We went back to the store and picked out a different chair. Unfortunately, when that totally different chair was delivered, the frame was severely damaged, and the delivery service took the chair back. The driver took pictures and notified Morris Home that we now wanted to cancel all orders and get refunds for our total purchases.As of this writing, Morris Customer Service had called us and notified us that they were going to proceed with a credit for the purchases.
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June 2024 by Lydia Davis
Scott and Ed provided great service! And to top it off, I got a great deal on a wrought iron bed with mattress and box spring. Thanks Guys!!
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June 2024 by Vivian Kinney
I came in to buy a new mattress. Cory, the salesman was magnificent and very pleasant. His patience was extraordinary and his voice was soothing not loud at all. I HIGHLY RECOMMEND HIM!! ONLY ?
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June 2024 by Sarah A
I cannot say enough about how happy we are with our purchase at this location. Himanshu Patel was our salesman and he was wonderful. I went in and found a fabric that I liked and told him I would like a sectional couch with this fabric. He showed me several options and spoke with the manufacturer just to make sure everything would be exactly how I wanted it. We got our couch ahead of schedule, the delivery was spectacular and the men were very helpful. Mr. Patel worked with me to confirm everything was exactly right for me and the purchase exceeded any expectations we had. I had searched for months before I found the perfect couch. I also really enjoyed my experience here because I did not feel annoyed or harassed by any of the sales people and Mr. Patel was very laid back and it felt like I was just going at my own pace. Other stores have people that follow you around and make you uncomfortable. Our couch is beyond perfect and very well made. I would highly recommend this place. I will do all my furniture shopping here from now on. Thank you for everything!
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June 2024 by marie pellot
CJ was amazing. All around GREAT customer service. When we visited the store, CJ helped my mom pick the perfect recliner. We will definitely return and tell everyone to visit her at the tri-county location. Thank you so much!
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May 2024 by Darryl Thomas
C.J. was very engaging, and focused on meeting our needs. She answered all my, and my wife's questions to our complete satisfaction. Seldom have we had as good a buying experience. Maybe never.Shout out to Justin, who guided us to C.J. and who was also very helpful.
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May 2024 by Kasi Jordan
After a few bumps in the road the store team worked with me to get to an amicable solution. My new items look fantastic in my home!
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May 2024 by Mary Obert
Dawn was wonderful to work with! There was no pressure and she helped us to buy two beautiful chairs that we found that we really liked. What was really nice was that she was training a new sales rep and she was so helpful to this person and patient which I think says a lot about somebody. We would definitely ask for Dawn again when we go Back to Morris furniture to shop.
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May 2024 by Scott Berliner
Dawn was very helpful when we bought our patio furniture from Morris. She allowed my wife and I time and space to make up our minds but was easy to find when we wanted to discuss specifics and to make the purchase.
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May 2024 by Michael Cook
We're a 30 year customer of Ashley / Morris Furniture. We had big time issues with our entire bedroom suite. A/M has taken care of all the issues so far. Not thrilled they outsource their warranty repairs to 3rd party company who had to cancel twice.
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May 2024 by Joseph Wyant
We bought bedroom furniture, last week, with assistance from Dawn. The in-store experience with her was great, without the common high pressure sales approach one often must endure. Most of our selections were actually in stock and delivery was completed just three days after the purchase. The delivery team did a good job placing the furniture. Overall, our Morris experience was quite satisfactory.
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May 2024 by Lisa Slattery
Would not even give 1 star!Buyer Beware!This company is not accredited with the BBB.Has 381 complaints in last 3 years, 60 complaints in last 12 months.We purchased furniture in November with Kurt at the Springdale location. Were told all items were available and could be delivered in 10 days. Then told shipping issues. Received one end table (should have been 2) and a coffee table. Apparently picked the wrong TV console and needed to reorder. End table will not sit flat wobbles and wood in coffee table came split.Was told items would be replaced, and additional end table delivered with no additional fee to us for our trouble but they would have to be ordered. 6 weeks later no update nor furniture. Contacted again and told items were discontinued and we needed to pick out something else or take floor models. We said floor models would be fine as long as in new condition. Delivery date was set for March 28 and confirmed by Jeff. I waited 4 hours. No delivery and when I called no answer. A week later I got a hold of Jeff who again is the only person who even has attempted to assist. This all was Kurt’s responsibility and he apparently did not care. Jeff assured me floor models would be delivered. Friday April 8th after numerous text delivery confirmations and emails I get call saying delivery next day can’t happen as we needed to sign an as is approval. I called and asked that the items be picked up and a full credit to include warranty be made. Was told that was not possible.Monday April 15th spoke with Jeff. He assured me he would get the refund processed the next day when a sales manger was in and would call me back to confirm and arrange pick up. We have heard nothing.Worst of all no one including Jeff has said I am sorry. We understand your frustration and want to make things right.Follow up.Today we were told by customer service they will not refund based on time furniture has been in our home! We reported the defects, took photos of wood split in the box and agreed to wait for replacement. Then told replacement is not an option and we agreed to floor models in perfect condition. Then told need to sign waiver accepting as is condition.Most frustrating is CC company is struggling to assist because of the time frame. So much for offering patience and trying to work with a company.
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May 2024 by Mike Gutekunst
We had a great experience with Morris Home Furniture in Springdale! Margaret and Cory were excellent in helping us find the perfect sectional sofa to fit down our narrow basement staircase that includes a 180 degree turn. We chose Morris because we felt the quality exceeded what was available at other stores for a similar price. We were impressed with the wide range of styles; only Morris had a style that would fit down our stairs. The options in fabrics were extensive. Delivery was a breeze! Anthony and his partner had our sofa unloaded and in the basement in minutes; they were efficient but careful. We would recommend Morris Home Furniture to anyone seeking quality custom furniture, flexible options, and creative solutions all at a reasonable price. Thanks Cory and Margaret!
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May 2024 by Debbie Webster
Dawn was AWESOME to work with! She was very accommodating by offering suggestions, although let me make the decisions. She worked with for hours and never lost patience. I would definitely recommend Dawn to anyone in the market for furniture!!! Thanks Dawn!!!