“edit to my post TYLER!!! Thank you for you great customer service and seeing the problem at hand and fixing it!May 21st I called this store and spoke to Manny. Seemed very legit. WAS I WRONG! There was a miscommunication is what I needed and ended up leaving me charged twice for lumber. I was promised by Manny that ALL OF THE MONEY ON THE FIRST charge would be refunded. Here we are June 8th and I had to call the store now 3 times, spoke to a Zach which has no clue what is going on at all, to get some of what I should of been refunded. Now I get the excuse so they can over charge me for lumber that a deliver fee has been added to my order of $154!!! who would pay $154 for delivery. I know I would not of every agreed to this I have a truck i would of went and picked it up myself for that!!! EVERY place I called for quotes has delivery fees any where from $30 - $50 which is expected. Also what I was told! Also Zach's math doesn't add up. I was charged a little over $696 (which should of ALL been refunded) plus another 599.68 totaling 1295.68. Total charge with their over charged deliver fee is 753.68. If my calculator is right I should of been refunded at least $542 please tell me why I am only getting $531 back. Maybe Zach has a good reason for this also.”
Building Materials
“edit to my post TYLER!!! Thank you for you great customer service and seeing the problem at hand and fixing it!May 21st I called this store and spoke to Manny. Seemed very legit. WAS I WRONG! There was a miscommunication is what I needed and ended up leaving me charged twice for lumber. I was promised by Manny that ALL OF THE MONEY ON THE FIRST charge would be refunded. Here we are June 8th and I had to call the store now 3 times, spoke to a Zach which has no clue what is going on at all, to get some of what I should of been refunded. Now I get the excuse so they can over charge me for lumber that a deliver fee has been added to my order of $154!!! who would pay $154 for delivery. I know I would not of every agreed to this I have a truck i would of went and picked it up myself for that!!! EVERY place I called for quotes has delivery fees any where from $30 - $50 which is expected. Also what I was told! Also Zach's math doesn't add up. I was charged a little over $696 (which should of ALL been refunded) plus another 599.68 totaling 1295.68. Total charge with their over charged deliver fee is 753.68. If my calculator is right I should of been refunded at least $542 please tell me why I am only getting $531 back. Maybe Zach has a good reason for this also.”