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August 2023 by sean cox
This review is entirely about the salesperson I dealt with. Jake was extremely helpful and was always ready to help. He gave me his number to use if I needed anything. I ended up with several issues I had to text him about and he always answered. He even helped me with an issue for a product I purchased almost a year before from another salesperson. Thanks Jake!!
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October 2022 by Brandi S.
I purchased a massage chair from this company nearly 3 weeks ago I purchased it on a Monday and I was told it would be delivered by the following Monday I expressed my concern about the delivery and ensuring that the delivery company was credible given my sister had just had a major ordeal With their non credible delivery services. Sales person Patel assured me that there would be no issues and if so they would handle everything we secured the delivery for the very next Monday at 5:30 PM 5:30 PM. I rushed home from work to meet the delivery driver when 6 o'clock came I called to see what their ETA would be at which point the delivery company told me that I email them and change my delivery date until the end of the month I assured him this it never happened I had no access to email them given the store had scheduled this delivery Sales person Patel assured me that there would be no issues and if so they would handle everything we secured the delivery for the very next Monday at 5:30 PM 5:30 PM. I rushed home from work to meet the delivery driver when 6 o'clock came I called to see what their ETA would be at which point the delivery company told me that I email them and change my delivery date until the end of the month I assured him this it never happened I had no access to email them given the store had scheduled this delivery The company told me they call me back they never did I reached out to Morris to speak with Patel who equip Patel who also said to me that the delivery company told them that I emailed them to push my delivery back a month and again I inform Patel you scheduled this delivery I had no contact information In order to change anything regarding the delivery he assured me he call me back the tail called me back later on that night and said oh what the delivery company said they can be there tomorrow at the same time this did not work with my schedule he then said will let me find out what else I can do never hurry back from Patel I waited 2 weeks with no updates But I finally did receive a update he informed me they could deliver the item to me with no concession on their delivery fees or anything yet treated me as if I made this colossal mistake beware But I finally did receive a update he informed me they could deliver the item to me with no concession on their delivery fees or anything yet treated me as if I made this colossal mistake beware.
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April 2022 by Mark W.
They gave me a good deal and the customer service was good while buying my couch but I any time I call or text for an update to check on it, I get no answer. Good customer service doesn't stop after the purchase. See the whole order through.
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July 2021 by Bonnie S.
If you have to reach them for any reason good luck! No one answers the phone, I've tried several times and been on hold over half an hour! Failed to tell me my chair WAS in stock and I could take it with me! I was told it would be 6 weeks out, finally got through to Bob at corporate he answered the phone and was helpful and intelligent! Very poor customer service
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July 2021 by Atequllah Ameri
I'm so disappointed With customer service, unprofessional sales and worse mattressBuy a mattress fom here take away your sleep
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August 2018 by Jacklyn M.
I walked in last night to look at what this location had to offer. I had just visited several others and I was disappointed at what I found. As soon as I walked in, though, I was greeted and helped to the correct department. I didn't want to speak with a sales rep, I just wanted to get an idea for prices of mattresses since I have had horrible experiences in the past with sales reps. However, I was introduced to Kristie Prewitt at the Better Sleep Shop and she was friendly from the very beginning.
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December 2017 by Pam Laber
I ordered a very expensive king size bed and mattress and they were to be delivered on Sunday between 3:30 PM and 5:30 PM. I called at 5:30 PM and was told that they were short on delivery workers and it would be delayed until 7:55 PM. When I called at 8:00 PM their Customer Service was closed so I waited until 11:00 PM without delivery. I called immediately the next morning and they were again short on delivery workers and reported they had removed my delivery from the truck and could not deliver it today. After 8 hours of more phone calls and more managers I was informed my delivery would be on Thursday. So now I have to wait to sleep in a bed until Thursday night. Sounds like they are not only short on delivery workers but short on problem solvers. Obviously they do not care about the customer once they receive your money. If you need any furniture quickly I would highly suggest you shop elsewhere. I gave them one star only because I was required to be able to post. There are no stars at Morris Furniture/Better Sleep Shop.
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October 2017 by Jacklyn C.
I walked in last night to look at what this location had to offer. I had just visited several others and I was disappointed at what I found. As soon as I walked in, though, I was greeted and helped to the correct department. I didn't want to speak with a sales rep, I just wanted to get an idea for prices of mattresses since I have had horrible experiences in the past with sales reps. However, I was introduced to Kristie Prewitt at the Better Sleep Shop and she was friendly from the very beginning. Kristie listened to my needs, and took me directly to where I needed to be. She didn't judge me for not wanting to look at severely pricey mattresses, and instead she understood and showed me what they had to offer in a price range I could afford. She gave me details, encouraged me to try the mattresses out and gave me the breakdown of prices and financing options. I have suffered from major neck pains and back pains and knew I had to make a choice soon. I spent time discussing these options with Kristie, who did not grow inpatient like some locations have. She helped me through looking into what I could be financed for. I absolutely loved that I was not pushed into buying something I didn't want and didn't really need. Kristie did a great job of explaining the options that you can get with a mattress (box springs, incline additions, etc.), but didn't make me feel like I HAD to choose these items. To me, that goes a LONG way with me making a purchase versus leaving and never returning. No one likes a pushy sales person. Every single part of this transaction was smooth and perfect. Kristie went above and beyond with helping me get a delivery date that was sooner than they had when I was there as well as one that worked better for me. She even did this on her days off - THANK YOU!! I seriously cannot say enough praise for her, or for the customer service team when I had to call in to check on a Saturday delivery. This company will definitely have a return customer in the future, as well as referrals from me!
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August 2017 by Sharlize Alvarez cuellar
The GM Andy helped me with my financing of my new furniture and gave me a deal that matched my budget. Great selection of furniture
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January 2017 by Kriss Cross
Andy the GM helped me pick the perfect mattress, i would recommend the tempurpedic cloud supreme
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January 2017 by Connor Camarillo
I was greeted by Andy as soon as I walked in and he got straight to business! Helped me find the perfect mattress and was in and out in no time! You rock Andy!
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January 2017 by SUGEY ALVAREZ
The GM Andy helped me and I got the perfect mattress. Thank you