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September 2023 by Jerome Napier
It was a nightmare!!!! I took my car to them in May of 2022. I'm embarrassed to say, I paid them over 45k to do work. I finally got my car back on August 30th 2023. Throughout that year and 4 months, i received my car on two different occasions with multiple issues that caused me to take it back to them. If i knew how to post pictures and video to show the end result I would. I am still having issues with my car after all the money and time. I refuse to go back. BEWARE OF THIS PLACE??Services: Transmission
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May 2023 by George Piper
Great experience, so far so good. Need to see estimate and final product. Mitch was knowable and very friendly, to myself my wife.
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April 2023 by Tom Gottschall
I have 72 Chevelle,They did fix a oil leak, had a fuel gauge not working,said fuel pump was ok and even though I was told that probably was the problem,Of course I was charged for that work,so they put new gauge in, and it didn’t fix the problem.When I picked the car up it was outside backed In parking spot,get home there is nice nick on rear passenger quarter panel on my custom paint job.
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February 2023 by MegaChuck123456
This place is amazing the knowledge these men have is rediculous. If you have a awesome hot rod that needs anything. I mean anything these are your guys best custom garage on the east side of the USA.
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January 2023 by Reggie Lewis
I dropped my car off to Benhase Restorations. After a sit down with the owner, do to certain issues with my car. The Owner and his Son, really do understand customer service. The guys at Benhase, settled all my issues and continue to provide a open line of communication during the process of Completing my Dads 1960 T-Bird. I recommend Benhase, to any future Customers.
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December 2022 by Mark Casper
I brought in my 1950 Crestline to do a full restoration. It took almost a full year to complete the work detail of very thing they did was excellent. The employee's were great. Top notch work Thanks to all in this beautiful work
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November 2022 by Jolly Treats
READ BEFORE CONTACTING BENHASE!! Contacted Benhase about some work on a project. The salesperson, Mitch was a no-call, no-show for two appointments. This, after telling me on the phone what a “fun project this sounds like.” I called the office after being stood up the second time, and was told I would be contacted by Rick, the owner. I never received that call. The next contact from the company came in the form of a text from Mitch telling me that someone was supposed to contact me and cancel our appointment. He added that they aren’t taking any more new business. I feel like my little $10,000 project was just too small for them and they didn’t want to waste their time with it. So be it. I don’t beg anyone to take my money.
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August 2021 by Christie B.
Horrible communication. You get an estimate from Benhase and assume you will pay more at the end of the day up to 100% over estimate. They hide behind the "time and materials shop" quote. It doesn't matter if their guy is sick and spending their time in the bathroom, you get billed the time they are (suppose) to be on your car. My restoration was agreed upon I would be part of process and yet things were not communicated to me and according to them it was my fault. I was quoted "apprentice hours and was billed for full rate. When asked to speak to someone it took 3 months to actually speak to anyone and I had to demand to speak to owner. All the while waiting to speak to someone, I was harassed to make a payment. When I was given the opportunity to present my issues to the owner, he gave me a minimal discount, but not what was presented in my estimate contract. I was promised a cache of photos of the restoration of my vehicle. I was promised access to photos on a weekly basis of what the vehicle looked like before they started and what was actually done. I received none of that. One of the reasons I chose here was to document the work being done. I had 5 project managers due to retirement and COVID, but not once did any of the replacements ask for a meeting to discuss what my restoration was to be. Not one replacement manager asked to understand what was on the estimate and what my expectations were for the estimate. I had to move right at the conclusion of the restoration of which, I wanted it to be done so I could stop the hemorrhaging of money. Arranging transport and receiving my vehicle in FL. To date, it doesn't start without giving it gas which it should not because it has a new fuel injection system. It overheats, which begs to question if the new electric fan was installed properly since it doesn't turn on. They replaced the glove box insert with a new one, but the light isn't seen because they didn't bother to knock out the hole or even bother to check to see what was stock. I don't even know where the parts came from or if they were made as replacements for my vehicle. Bottom line, they are over priced, they do not know every make so be sure to ask specifically for references to your make and model. Do not trust and go as far away as possible from these people if it is a Pontiac you want restored. Be sure if you get references, to ask specific questions like "How much different was out of pocket than estimate?" Just don't go here. When I was nearing completion, they were talking about asking for more than 25% down to start. Don't walk away-run. Go anywhere else.
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October 2020 by Schrenda E
Place is a joke! After calling and being told that an estimate would be done in 2 weeks we brought our car in and paid a deposit to "put is in line" Our car sat there for over 2 months and we never heard a word form anyone. I called to find out what was going on and was constantly told how busy they were, how they are short staffed and he (Steve) will get to it when he can. If it take over 2 months to get an estimate then how dear god, I can only imagine how long it would take to get the work done. When we finally do get our estimate they over estimate by listing things that din't even need to me done! It really came across as if they didn't know what the heck they are talking about. After all this we tell them we want to pick up the car. Oh sure they say, just call and schedule a time with the desk. Well we call the desk and she says just stop by during opening hours. Haha, that was a joke. We stopped in 3 times, and each time we were told the car wasn't accessible. (blocked in by other cars). The kicker is they charged us for a 5 hour evaluation! Really?! One that we had to call about to even have done. Also, it was never mentioned that our deposit was to pay for said evaluation. This place is so unorganized. We should have known when we dropped the car off that it was going to be trouble. They acted like there weren't even expecting us the day we dropped it of even though we had called and set this time up! They wasted 4 months of our time and caused a lot of hassle and headache and still had enough nerve to charge us. DO NOT TAKE YOU VEHICLE TO THIS PLACE!
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October 2020 by Brenda Nippert
Place is a joke! After calling and being told that an estimate would be done in 2 weeks we brought our car in and paid a deposit to "put is in line" Our car sat there for over 2 months and we never heard a word form anyone. I called to find out what was going on and was constantly told how busy they were, how they are short staffed and he (Steve) will get to it when he can. If it take over 2 months to get an estimate then how dear god, I can only imagine how long it would
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August 2020 by Brian connaughton
We took our 1930 packard there that was not running and they performed what they said they were going to do at the price they said it would be. We left the car there with them with the hopes to get it back in a few weeks, after about 5 weeks I called and explained to them that we were going to have a family photo and would really like to get the car back, they obliged and got it completed and we were able to get the photo of the family with the beloved car. Kudos to them for getting it ready for us. I would recommend them, there wait times are probably to be expected with the amount of business they recieve. Can’t wait to get them our other packard for some major repairs that need done. I Have no doubt they can do it.
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August 2020 by Dan Jones
very friendly, fix exactly what i wanted, and most of all they were honest !they could have sold me a new part but they found i already had what would fix the problem, it just was not hooked up.
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May 2020 by James Napier
Hate to give a bad review to a shop but this place should be a warning to others beware.getting work completed was an ordeal car had to be returned before work was finally finished.more surprises followed damages had mysteriously happened that were not there when I had the car delivered.i was never told of these damages until I got the car returned .owner told me all work discussed was completed and done .i was confused after all this is a restoration shop right.they did eventually fix things the second time after a threatened lawsuit.bbut it was like pulling teeth as far as responsibility .didn't owner inspect the car before it left.maybe he was looking at another car.was there a business problem between us if so let me know like a professional not like a kid.im not Jay Leno but I love the way they used to make these great machines from the past.i can only surmise that this place only wants the big buck projects which is fine but let the rest of us know to save a lot of heartaches in the future ..thankyou jimmy by the way the secretary you have really has my respect she did listen while I vented and showed herself to be a professional.
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January 2020 by Jim DeSalvo
Thousands of dollars spent to have new metal welded on top of rusted metal.
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November 2019 by Brandon D.
Great job. don't know how you guys do it! 5/5 would recommend to family and friends! It's like god shined a light and it hit this building!!! Fantastic work!!!!
