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July 2024 by Michelle Clay
Good experience. Both people I worked with were pleasant and knowledgeable. Made the process much easier.
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June 2024 by Scott Johnson
It's Verizon. I was switching from them. It was pleasant as such an experience can be.
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June 2024 by Dawn Knorr
Calling into Version they send you to Vietnam and they totally do NOT understand why you are calling! Total run around!!!
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April 2024 by Jim Owsley
Cannon was extremely helpful and knowledgeable and helped me find what I needed and some for less monthly. Will be back for my wife's phone
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April 2024 by Stefphane Berger-Lauson
It wa a fast easy process getting a new phone. The best experience I have had.
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March 2024 by Dottie Wicklow
The Verizon Store in Springboro Ohio is awesome. The sales clerk named James helped me with my phone and boy, do I appreciate him!!
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February 2024 by Amber
In October on 2023 I traded in 4 phones and I got 4 phones. The following month November I only received one trade in discount for only 1 of the lines. I have called customer service about 6 times and talked to multiple people. Several of the customer service representatives said it should be on your next bill. Still waiting!!!! The last guy I talked to Robert on the customer service line told me to go back to the store cause someone didn’t do their job add you discounts. So I went back to the store talked to one of the guys that actually helped me the day I first got my phones. He said he was going to put a work order in. Come to find out he quit that same week that I talked to him. I feel that they have stolen 3 of my phones, I don’t understand where my phones went unless the clerk stole them and sold them to make cash on the side. I have asked for them to review the surveillance tapes. Still haven’t heard nothing, it’s like I’m getting the run around. Also I don’t understand how they price what they are giving back on your phones. They customer service guy couldn’t even tell me what kind of phone we was getting a promo on. So they give you the lowest amount they can. Still waiting on 3 more promos for my phones. I would not recommend going to this location. Worst experience ever! If I could they would have a negative 5.
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December 2023 by raef nourat
Good customer service
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November 2023 by Alec Chenkus
Colby was awesome - in and out in under an hour with a new phone, watch and tablet?
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November 2023 by matt leaman
Been coming to this location for years. Usually everything goes well. Sunday hours of 10am to 7pm are not as advertised or someone just didn't show up.Show 10am to 7pm on Google10am to 7pm on store website11am to 7pm on door
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November 2023 by Scott Dymacek
This team took great care of me. Super pleased with my experience and trade in.
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November 2023 by Benny Purkey
Nice facility, friendly staff. Didn't save me any money
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November 2023 by Deven Frison
I originally had a positive experience in the store, I got a new phone and was hesitant to buy a car mount for it but the person helping me let me know that if I had any problems I could return it to any store and I mentioned at least twice that I don’t live out by this store but was visiting while in the area. Although she mentioned I could return it, what she failed to mention is that I can only return it at this store…50 minutes away from where I live because of the type of store it is. If she were fully transparent with me, I wouldn’t have bought it. The customer service was great but I think transparency with your customers is extremely important.
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November 2023 by Jeanne Gregor
Just got the new IPhone 15 Pro Max, new Apple Watch and IPods. Guess I’m having an early Christmas! Lucky me!!!!
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October 2023 by Kenn Alsip
Fixed my phone
