Parts Express is highly praised for its excellent customer service and wide selection of electronic components and audio equipment. Customers appreciate that all products are available in-store, and if an item is out of stock, it can be ordered without any hassle. The staff is known for being patient, polite, and very helpful, guiding customers through their purchases and answering all questions thoroughly. Shipping is prompt, and returns are hassle-free, reflecting the company's commitment to customer satisfaction. Many long-term customers have relied on Parts Express since the early 1990s and value their consistent support and quality products, including unique offerings from Dayton Audio. The store is especially popular among musicians and audio/video technicians for its reasonable prices and high-quality cables, adapters, and parts. Overall, Parts Express is considered a reliable, well-stocked business with knowledgeable staff that makes it the preferred choice for anyone seeking electronic or audio components.
Customer service excellent I have never asked a question that they couldn't answer all of their products are available in store and if they do not have it they will order it for you no questions asked excellent service.
June 2024
I was trying to find a part for a discontinued speaker. Shipping was prompt but I ordered the wrong part. I called to get a refund and got the greatest hassle free return process. Excellent customer service
March 2024
Love shopping here, reasonable prices and always helpful. Best price around for HDMI, USB, and other electronic
