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February 2024 by Matt Jones
I tried my best not to write this review. I really did. I did give them multiple chances to defend themselves and make it right, but in the end they still fell below the standards of expectations.It started off with a routine oil change out of convenience since I had an appointment right next door. They still have you exit the vehicle through a pretty worn down establishment. A little paint can go a long way. On a few different occasions an employee would enter behind the desk and show me things like the cabin air filter and ask some other questions pertaining to my vehicle. One of the last things she asked was if I wanted my coolant topped off for an additional $9.99. I've never had any other businesses ask me that question. They all just top off all levels.The bill came to a total of $144.88 for a synthetic oil change! They backed my car out of the bay because the door wouldn't open. I had to back out of the entrance to leave. When I got into my vehicle the low air pressure light was still on. I immediately went back inside and asked the woman if they were supposed to check my tires and inflate them the to proper psi. She checked with her staff an insisted that it was corrected but would take a little time driving to reset. It never reset as she said. Meanwhile I also noticed that my Change Oil setting wasn't reset either.I called customer service when I got home to express my disappointment and concern of what they missed and what else they might have missed. They sent my information to the district manager Jake, who called me within minutes and explained to me that this shop was missing its manager the last few days due to family issues and that the shop was being run with four new employees they just hired in recent days. He told me to take it back to have his manager look it over and informed me that he would text me the next day to let me know she was there. He did not do so. I asked him through text and he informed me that she was out sick but would definitely be in the following day. So I asked him the following day and low and behold she was not in again. However he said his assistant manager was in and he was well aware of my situation and would be able to help. I arrived less than 30 minutes later and explained my situation and they all looked at me with confusion especially the assistant manager.. However they informed me Jake was inside somewhere and would have him come talk to me.I waited in the lobby and they pulled my vehicle in. Jake then stepped in behind the desk and told me they would go over all of it and correct all the issues. This time they did manage to pull my vehicle out the correct side of the shop into the exit area where Jake went over everything, shook my hand and we parted ways.When I got home, I looked over the receipt one more time and saw they did not vacuum even though they had marked it as completed. I have a very clean vehicle because I generally don't have passengers. So this was an easy task just to clean up the drivers side, you know, where they have now entered and exited eight or more times at least?I remember Jiffy Lube as one of the biggest oil change businesses growing up and its a shame to see them on this level. I should've suspected a problem since on both visits I, was the only customer there.Good luck guys, I hope you can turn it around someday.
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February 2024 by Chy Chy
Everyone was great, they were kwick and friendly!
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February 2024 by Kasey Marker
Got a oil change done Jan 5th, end of January my jeep starts making a ticking sound and check engine light comes on and it’s throwing a code for my oil, check it and it’s a quart of oil low so not only did they not add all the oil my car needed for oil change but they also put a filter on that was not fitted for my car. While having my fiancé doing another complete oil change to put on correct filter the oil filter access door was completely missing. ? so same week I go up there to confront them about my issues and they are going to replace my oil filter access door and sending over a incident report to corporate for the oil change. Even after doing a complete new oil change with the correct oil filter my check engine light came back. Hoping and praying this oil change did not ruin my motor!
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February 2024 by KiKi 222
The employees were very professional. They explained everything they were doing, made suggestions, but never pressured me to buy other services. I will definitely go back!
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January 2024 by Faith Austin
DONT RECOMMEND!! Went in for an oil change and they even topped off my coolant or so I thought. Went in on the 22 and now 6 days later my car is leaking antifreeze and had another car tech look at it and my coolant wasn’t topped off and has puddles of a blue fish smell coming from underneath. Save your money don’t go here!
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January 2024 by Kay Hunt
Friendly ,helpful and fast ,thanks .
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January 2024 by susan grosnickle
Only place around that can drive my manual everytime I come. Pricing is good they always have sone sort of coupon on web
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December 2023 by angelica contreras
Came in for a simple fuel filter change, they put a newer guy to do the job. He ended up breaking a sensor, so we had to walk five minutes to get a new part at the store. Got the part replaced and even got reimbursed for it. Mistakes happen but it’s all good.
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November 2023 by Leroy Griffin
This was my first time at this location and i was initially concerned if I would get the same service I did at the N. Dixie/Needmore rd. location. The service was excellent at this Springboro location, and I will return.Services: Tires
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November 2023 by Brian Hinderer
Quick & easy. No pressure when I declined addition services.
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November 2023 by Daniel O.
Well I was going to take my van there and have the transmission flushed but I will definitely still clear this place with all the bad reviews you got I'm sure you got a bunch of jerks working in there trying to rip people off thank God I'm not going to be one of them I'll go somewhere else as a business owner you should have more on the job views of what your employees are doing obviously you don't care either thanks but no thanks
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September 2023 by Jessica Bray
The 3 workers that were there today were polite and so kind. They explained what services my car is due for, how much everything would be upfront and just so delightful. Nice to see people enjoying what they do and excelling at it! I will always come back for my services. Thank you guys for allowing to enjoy my oil change!Service: Oil change
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September 2023 by Lynn Jabbar
Great friendly customer service and barely a wait time! Will definitely go back
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September 2023 by Mrwbt
Tho they were friendly had to return 2 days later because they left off a gasket
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July 2023 by Mace Dooley
DO NOT go here. I went here for a simple oil change and when I left my I had a major oil leak. I didn’t notice a single drop before and I park in the same spot everyday. They refuse to do anything about it and the store “manager” was extremely rude. Avoid at all cost. No idea how I’m fix the oil plug they stripped. Very shady place, crooks.