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“I wanna give this a 5 star because I went in having issues with my phone not wanting to turn on. Turns out I need a new battery. Thank you Theron for the assistance you’re the best.”
“I recently visited the T-Mobile store in Centerville, Ohio, and had an outstanding experience. The staff was incredibly knowledgeable, friendly, and efficient. From the moment I walked in, I was greeted warmly and felt welcomed.
The representative who assisted me was very patient and took the time to understand my needs. They provided clear explanations about the various plans and helped me choose the best option for my situation. The entire process was smooth and hassle-free.
What stood out the most was the exceptional customer service. The staff went above and beyond to ensure I was satisfied with my purchase and even followed up to make sure everything was working perfectly. I highly recommend this T-Mobile store for anyone looking for excellent service and a great experience.”
“After somehow screwing up the logic on my phone, I took it to my local T-Mobile store (#2SPC) in Dayton, Ohio. Their Mobile Expert, Sarah Wesley, cheerfully had it fixed in less than five minutes. She also made a couple of new suggestions for how to use the device more smoothly. While I was there, I noticed the other associates were treating their clients nicely as well. Sarah was exceptional however, and I'm really hoping she will still be there the next time I have to go back.”
“I got a replacement phone through Google and I had trouble activating it due to eSim that Pixel phones run on. Along with my old Pixel phone had no display so I could not transfer the eSim to my new one. I went to this location on 6/20/24 about 7ish. I was greeting as soon as I walked in the store with a helpful how are you doing and how can we help you. I didn't catch his name but on the receipt from buying my wife a phone case while we were there didn't have a name but has sales rep # ****374. He was very helpful and patient as I fumbled through explaining my issue. Once he knew what I needed to get done off he went clicking on his terminal and my phone. While he worked, we pleasantly chit chatted to help pass the time. With in a few minutes he handed me my phone and said I was good to go. Very friendly, knowledgeable and quick. Thanks!”
“Kelsie is the one who provided me with professional service today, The service at Boost has definitely improved, i have just updated my last review, which was for Brittany, she no longer is where I was going, they opened back up and I have to say much better service, no hassle, when there's a problem they take care of it immediately, no questions! Thank you so much!”
“My wife and I went in on Saturday and we were helped out by Lauren. She was absolutely wonderful, and extremely helpful and knowledgeable about all the products we had questions about. We will definitely be back and we will most definitely be asking for Lauren to help us out again!”
“Awesome staff and always helpful. I'm glad they have these stores because it's much easier to go in and discuss issues or upgrades with someone in person. Really good hours for a store like this, too.”
“This rating is on just the store. I was sent there by a service tech to get a replacement for my home. Wi-Fi gateway. Representative was very helpful professional and I was in and out in a short time.”
“Trevor and Robbie were fantastic. They have been wonderful the last three times my family and I have been in the store. Trevor is new, but asking all the right questions to employees and us as the customer. Great experience.”
“Everyone here was very helpful and nice! The manager and the young lady that helped me tonight were wonderful!! They helped me with changing over to the 15 pro :)”
“Ben made this experience extremely quick and painless. I thought we'd easily be there to set up internet service for over half an hour, but we were in and out! He wasn't pushy but did offer us a promotional phone line. 10/10 would recommend Ben!”
“Cory was fantastic! He helped my husband and I upgrade our phones. He took about two hours out of his day to earn maybe just a few buckaroos commission. He even let me use the restroom! What a stand up guy! He was super efficient and knowledgeable. Every spectrum needs a Cory!”
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“I had a great experience upgrading my phone with Jay today! They took great care of me & were very patient while I made sure I got all of my information over to my new phone. This will be our go to spot for upgrade time. Thank you again!!!”