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July 2024 by Kyle Orlowski
This was my first experience and these guys are absolutely BRILLIANT!!!!! I have a Ford Explorer. I initially called and spoke with Nathan. He asked if I could have the vehicle to him that day. (shock #1). I got the car to them that afternoon. He said he would call me once they looked at it and give me an estimate. Later that afternoon he called with the estimate. (2) rear mufflers and flex pipe was deteriorated. He quoted me half of what I was expecting it to be!!! (shock #2). He said he would order the parts. Next day (mid-morning). They called to say the car was done and I could come and get it! I can't give enough praise to this local crew. The vehicle sounds like new!!! Big Al's definitely deserves your business! GREAT JOB!!!!!!!!!!
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June 2024 by darrell hunter
The service was great, and they were fast. They got me in and out, and they were friendly.
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May 2024 by Cynthia Slepicka
They are great! Workmanship fabulous and pricing reasonable.
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April 2024 by Kenzie Crone
I had an issue with my car and they got me in the next morning AND fixed my car in under an hour! They were so kind and educational as well. I feel like some car repair places don’t take the time to truly help customers understand the mechanical issues as they are fixing their car, and Kameron was super helpful to me! Kameron gave me piece of mind when looking at my car and I won’t be going anywhere else from now on ?
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March 2024 by Rod Knight
Did a great job for us!
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January 2024 by Jim S
Outstanding service as always
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November 2023 by Sheila Lawrence
I had my entire exhaust system replaced elsewhere, but it was still really loud. Big Al's told me that 'elsewhere' had bent something and the only way to fix it was to replace the entire system, so I did for almost $1100. When I picked it up, it was just as loud as it had been! I took it back and they did something and it wasn't as loud, but it still isn't as quiet as it should be. I also had the entire suspension replaced because it was bottoming out for almost $1800. Without the noise of the exhaust it was very apparent there was a loud rattling noise in the back over every bump, even small ones. So back I went, I can't remember, I think it might have been 3 times. They did check out the muffler and made sure it was stable. They continued to try to convince me it was the hatchback, or bumper. I kept telling them that it never made any noise, until they repaired everything, so it had to be something they did. They kept saying it wasn't. I finally got some of my car nerds to assess it. Turns out it was caused by the top part of the shock 'cover' hitting the bottom part of the shock. I considered going back to Big Al's and arguing it out with them, but who knows what more they would screw up and not own up to and I was already out $3000 and about 5 or so trips. I went elsewhere, had the correct shocks put on and Eureka! no more noise. They seem to be nice guys, but if they cannot believe a customer enough to stick with a repair until it is done right, I cannot recommend them.
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October 2023 by Tori Zimmer
Came here on a recommendation and was very impressed by their customer service skills. Everyone here is always kind and explains everything in detail. This is now my go to place for all car work! Highly recommend everyone here.Services: Tires
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October 2023 by Nathan Kennedy
Great job. Very quick too
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September 2023 by andrew rabolt
Always quick and straight with me.
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September 2023 by Krishnamoorthy Narayanamoorthy
Nice work on my car
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September 2023 by Savvas Giannakopoulos
Great and very timely service!
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September 2023 by Don Crabtree
This shop is great. My last visit I had a flex pipe for my exhaust replaced. Nathan found the part and made it work. He also called to tell me that the catalytic converter I had replaced less than a year ago had the inside melted. The converter was replaced by Kia of Beavercreek whom I will NEVER use again. He kept me aware of the repair, how long it may take and what the accurate quote for cost would be. Will definitely be taking my car back to this shop for repairs.Service: Exhaust
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September 2023 by Johnny Mccranie
Very professional service with knowledgeable staff
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August 2023 by Beth A
Always a great experience at Big Al’s. They are efficient, kind and easy to work with. Will always return.
