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April 2024 by Chester King
This place is the T-Mobile I'm coming to for now & on excellent service! Thank to Mike & Sabrina :)
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April 2024 by nick m
shamario, michael, and the manager (im so sorry i forgot her name) who was there on 4/17/24 really helped my mother and i our a lot. their way of answering our questions and helping us through the process of upgrades and promotionals were FLAWLESS. i'd give this place 10 stars if i could. defenietly will be returning to this store only in the future. if you're looking to do ANYTHING regarding tmobile this is the place you should be going to :) much love and respect to them!!!
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April 2024 by Skyla Foreman
Great service
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April 2024 by Phil. Levering Sr
Wonderful experience The Manager Sabrina and Tray were a lot of help and knowledgeable they made sure everything was right for us
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April 2024 by Thomas L
Horrible service.
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January 2024 by Ken Enders
We have had two horrible experiences with this store. Not once , but twice suddenly our trade in phones have “ suddenly come up missing” . This time the manager Trey , stated “ that they have been having problems with UPS stealing phones”. To which he then stated “ they had come to a compensation for themselves with UPS”. Why weren’t we notified and a credit automatically applied to our account . He stated “ per his GM, they would be crediting our account”. Which pure TMOBILE is something that is done instantly with memos included on our account. We had what was lead to us to believe a credit to our account from the store, three days later it was reversed on our account. Payment stopped. It was never a credit to our account but was a payment made on our account . We have text interactions with the so called “ manager” . We have asked for the District Managers phone number and no reply. We will be reaching out to the attorney generals office and better business bureau. Essentially , a theft our devices where done by this store at this location! This will be rectified and after 7 years of service , we will be going elsewhere !UPDATE ON THIS ISSUE!!! Still have not been credited for our missing devices as promised by the representative at the store. Also I have requested 4 times in the last week and a half for the DISTRICT MANAGER to contact me regarding this matter. And NOTHING has been done! No one has tried to contact us! Even I was told that he had my information and would be in contact with me. It’s been over a week???? VERY UNPROFESSIONAL AND DISRESPECTFUL
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January 2024 by Sabrena Baker
Best store in Zanesville
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January 2024 by JMC RJC
Don't do it ! go somewhere else save your self headache the run around and the lies..Never again just canceled my home internet with T mobile it didn't work at our house at our address.The people at this location are just lazy and don't want to do their job.Had to call myself after they lied to my mom and I about almost everything about how to go about just bringing the phones and equipment back with obligation or hassle.Let me just tell it was by far no picnic just glad to not ever have another reason to ever go back there ever again period..Imagine buying something from any place then they basically tell you its your problem to send back their own equipment to the t mobile warehouse but they would not take back the product they sold you very store who it to you in the first place ! SMDH
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September 2023 by Kaye Cruz
Heather is amazing! After a terrible experience with another phone carrier, she took care of our cellphone needs for our family of 4. 10/10 highly recommended! Hands down the most painless experience I have with any phone carrier!!!
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September 2023 by David Romine
Well it's a great place to go if you need a new phone
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July 2023 by Adam W Nelson
The people in this store are great! Any time I need something they are always willing to help. The store is always clean and smells like the restaurant next door...that a good thing :-)
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June 2023 by Sara
Do business online and save yourself a lot of trouble. Salesman lied to get me into a contract that I am now stuck in or forced to overpay for tablets I never wanted. Promised me they were free, turns out he lied repeatedly to make a sale. Pathetic way to run business.
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May 2023 by Adam Burnett
Was having some problems with my account and Andrew was super helpful and patient. Great guy.
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May 2023 by christopher stanton
Great experience and super helpful people. In and out and everything works!
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May 2023 by Kip Miller
Had to wait to long but after waited service was good