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November 2023 by Casey Pashouwer
Bought 2 lifts here recently, both trucking companies had a lot of difficulty with this lot and both said staff were rude to them. The yard manager definitely has a condescending attitude over the phone. If the trucker doesn’t have a safety harness they can not drive a lift onto their trailer and Ritchie brothers charges $150 for them to drive a lift on your trailer, but even then they make it very difficult and time consuming to even pay them their ripoff fee.
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November 2023 by david engelhardt
I’ve purchased items at the last two Columbus sales. Both times we had to wait in line over 3 hours to get our equipment loaded. They only had 2 wheel loaders running and men sitting around on side by sides doing nothing to speed up the process. You guys do great the day of the sale and are very efficient at selling. You know how to be efficient and have the resources to do much better after the sale to get the buyers loaded quickly and back to their job that makes them $, and not waiting in long lines.Update 10/23.That have made improvements to the pickup and load out process for the better.
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November 2023 by Do It Trucking
ABSOLUTELY DO NOT RECOMMEND! THIS PLACE IS A COMPLETE RIP-OFF AND NEEDS TO BE SHUT DOWN! I sold a truck through Garrett Garwood who works “ sells “ for the Ritchie Bros. I sent him my title and everything and he completely lied to me and told me my truck has been sold and they were sending me my check in the mail. Months later Ive never been paid for my truck and Garrett Garwood who I’ve worked with this whole process, completely ignores me and does not give me an answer nor update, and every time I call the place they are completely disrespectful and say they can’t do anything because another company sold it? So they took my title to my truck and got my truck towed to a different lot where it’s been sitting for months and they want me to pay $5,000 for my OWN TRUCK BACK because it has been sitting when I was under the impression my truck had been sold! ABSOLUTE SCAM!
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August 2023 by Diego Penagos
A guy named Jason called about my complaint, everything is clear now and he was very professional. Thanks Jason.
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June 2023 by 1Thes511
PASS! We love Ritchie, and any other lot we have no trouble. These folks did everything they could to make the pickup process as painful as possible! Running our truck between the guard shack and the office, etc etc. We will think twice before we buy something at this location!
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May 2023 by Philip Underwood
Good people.Fast loading with a good operator.Thanks again!
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May 2023 by CJ
Terribly run location. The staff seem very confused! The only competent person was the loader operator who did a great job. More than likely my last time working with Ritchie Brothers.
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April 2023 by Dave Morgan
Garrett Garwood will not return an any of our phone call. At one time Richie Brothers had professionals working for them. Now it’s a mess. We will sell our equipment with JJkane.
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April 2023 by Adrian Foca
The fees out of control.Its time to delete the account
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January 2023 by Mr. Clean Pressure Washing
The auction was really simple once I figured things out, the staff was friendly and more than just helpful. I really had no clue on how the auctions went, I never did one before, but every step was perfectly executed from start till I drove away with the items. I want to say thank you everyone at Ritchie Brothers for a great job on everything. :)
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January 2023 by Brad Stackhouse
Attempted many times to utilize their on line services, have bidder numbers, passwords and the like, and can never get on line. They say I don't have an account. Then why bidder numbers and passwords? Customer service was not helpful, didn't even ask me if they could help to set me up after I explained my problems. No point in looking at their sales.
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December 2022 by Mike Reeves
They don't have on-site bidding anymore it's all online therefore I will never buy another piece of equipment from Ritchie Bros.
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December 2022 by Troy Quigley
They loaded me up quickly.
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December 2021 by Jeff Hyatt
This is an excellent place to buy. I buy from hundreds of sales and have never been to a place that has friendlier staff then this place. Both inside staff and outside staff deserve a much higher than a 5-star rating. Thank you for your excellent service.
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December 2021 by Marius Patrunjel
Bad customer service, untrained about how to find lots numbers online.I lost two items because they were not posted properly.Or they reserve items from purpose, unprofessionalThey were more items in the yard with numbers for action which they were not posted on lineCowboy business
