-
March 2024 by Rick Marciniak
Excellent grooming by Bethany Lebanon Pet smart
-
March 2024 by Izabela Powell
i stood at the cricket stand for 5 min and there was no associate anywhere, then one associate with red hair walked right past me she didn’t ask if i needed help or anything, she completely ignored me. may not come back
-
November 2023 by Christina Laytart
Would have received 5 stars if the adopt a pet that occurred on Veterans day was not in the front of the store. Getting through the crowd who wasn't shopping, just oodling over the cute animals (which they were) was a bit challenging. They thought you were trying to get closet so they would move forward. Then, there was no staff to help find stuff. They were all busy with the animals and people looking at the animals.Move that stuff to the back of the store or the middle. Right in the front, crowding the door was a bad move. We had to leave. No help and went somewhere else.We like the store too. Just that particular day, they didn't think that through. If there was a fire, there would have been casualties for sure.
-
November 2023 by Ken Siegel
Found the items we were looking for thanks to friendly guest service. All team members were helpful and friendly.
-
November 2023 by Shawn
Good store for quick purchases. Prefer Chewy as they are family owned and have amazing service but PetSmart is good in a pinch
-
September 2023 by Amy R Mitchell
I look forward to seeing Sara when I visit the Arbor Square store. She’s personable to me and my pup.I recommend Dentley Exotics for any dog owners- especially the chicken hearts. Deacon can’t get enough of them.
-
August 2023 by Carl Brandon
We got a fancy leopard gecko and a bearded dragon there that are both doing well after 6+ months. We regularly get crickets, worms, and pellets for them. Check that worms are lively before buying. They live longer if you drop a baby carrot in the wood shavings.
-
August 2023 by David Klinger
Good pricing, but id rather by local and natural for my dogs. If i won't eat it, they shouldn't. Don't ever buy fish here. Go to an actual aquatic store.
-
August 2023 by jenayah williams
EXCUSE ME!!! I DID NOT GET THIS LADY’S NAME BUT SHE HUNG UP ON ME WHEN I ASKED HER IF THE STORE TOOK APPLE PAY AND I CALLED HER BACK AND SHE WAS DISRESPECTFUL AND 1st OFF WASN’T EVEN GOING TO LOOK TO SEE IF THEY TOOK IT. ONCE I MADE HER ASK HER BOSS, SHE REPLIED, “ Oh well I just asked my boss and they don’t know either”. SHE WAS SOOOO DISRESPECTFUL AND IF I GOT HER NAME I WOULD’VE REPORTED HER. TERRIBLE CUSTOMER SERVICE. I HOPE SHE GETS FIRED…
-
July 2023 by Ania Jadwiga
I have a very anxious (and very overweight) beagle mix that the staff are always amazing with. They give great feedback regarding his behaviors during grooming, and are always able to give suggestions regarding what direction to go with his grooming based on the current state of his allergies. I'm very thankful for how great they our with our big cry baby, especially when he howls/screams.
-
July 2023 by Annie Blasch
They gave me crickets in a very timely manner, which was good because I have a very hungry dragon at home! Lovely store and friendly staff. Go here for your bugs
-
July 2023 by Elizabeth Frauenknecht
Eva is my girl!!! No one in town makes my guy look better! I can't book online for some reason, so I have to call in, and their payment system does not make tipping easy, so I have to Venmo her, but she's worth it! Overall cost is about the same as other places.
-
July 2023 by Ray Mansell
I've always used PetSmart. They have been willing to price match with the larger reputable online sites. They always have what I need, and the toys my dogs love to destroy.
-
July 2023 by Fiadh
Always has what I need, or at least a good substitute. Store is clean and staff are friendly
-
June 2023 by K Wolfe
I love this PetSmart location, the store is always immaculate, I can always get what I need and it will be in stock, and the employees are helpful, knowledgeable and patient. The animals also appear well cared for and their feeders are good.