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November 2023 by Stephanie Brubaker
Called to see about getting my daughter’s screen fixed on her iPhone 11 and the young man who answered was so nice. I got to the store 10mins before they closed and from the moment I walked in, the customer service was awesome! John and the young man (sorry I’m not sure how to spell your name) were great!! John said if I wanted to wait (mind you they were about to close) he would fix it so I didn’t have to come back tomorrow! Phenomenal work and phenomenal customer service!! I’ll be recommending them !! Thanks guys so much!! Phone looks like nothing ever happened!!
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November 2023 by Brandon Morrison
Staff were professional. Unfortunately, they did fail to repair the screen of an IPhone 12 Pro Max.I ensured the phone turned on and charged before bring it in. After the repair the phone didn’t turn on at all and they were not getting any power out of it.Personal opinion: ESD(electrical static discharge) happened at some point in the repair.
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November 2023 by craig p
This place is awesome. Walk in nice music or a game on the TV screen that makes me laugh because of a childhood memory. I'm greeted within 10 sec of coming in if not sooner. They also have a screen in which is showing electronics being fixed. Workers knowledgeable and curtious. Thanks yall.
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November 2023 by Major Glory
The person who helped me was pleasant and easy to work with. Fast process, it took about an hour for them to fix my phone.
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September 2023 by D
5 out of 5 all day!! I wish I would've gone to them sooner! Like 6 broken cellphones earlier!! ? no kidding! The guys are very professional and quick, and fair pricing..and you'll have a brand new phone when you're done! Awesome job, I'd recommend this service to absolutely anyone!
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September 2023 by Brinard Darrington
Good staff. Great service. Amazing professionals. Very happy with service. Highly recommend them.
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September 2023 by carmi Vassar
They fixed the crack on my laptop and got it back within a few days. excellent service
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September 2023 by Eli Estvanik
Best place in my opinion to get your phone fixed fast weather u have insurance or not they get ur phone fixed fast and right with geninue oem parts and tested before u pick it back up they quoted me 2 hrs repair time it was done within 1 hr screen was cracked on my s22 ultra im not buying another phone my life is on this phone so i spent the money to have it fixed right awsome place friendly staff and very professional
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August 2023 by Stephen Dumperth
Based on the clientele, I’d imagine very few people go out of their way write good reviews. The customers were rude to the staff, and the staff handled it all very well. I am very discerning, and can certainly say that the staff was very kind, professional, and comprehensive. This is our second experience with this store, and we were very pleased with both interactions. Thanks to the staff! Both the young man who checked us in, and the young man who checked us out went out of their way to make it a great experience, and it was apparent that they were conscious of their actions and attitudes.
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August 2023 by Robin Castagnola
I accidentally smashed my phone at work. On my way home I stopped at cell phone store and was told I’d have to start a new plan with $180 down to start. I left and went to YoubreakIfix and within 45 minutes had my screen replaced. All for $99! Very nice and professional service. Thank you!
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August 2023 by Lauren Davis
Horrible service! I got a phone call stating that they had to order a screen for my phone. Never received a call back after a week of waiting. I called they said they have the piece now. I go in and they don't have the piece. They don't know where the supervisor or boss is. It's a mess I've been waiting over 3 weeks for a simple repair. It's through my phone company because of insurance so I'm stuck with this place for the time being... unacceptable and I don't recommend this place at all.. so ghetto
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August 2023 by Mimi Shinada
2nd time going thereGreat service and very honest about issues with phoneI will definitely take the extra 30 minutes to have my electronics service there.
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July 2023 by Jason Schorr
everyone I dealt with at the south euclid store was professional and handled my phone repair, appointment and follow up as if it was their own phone. I would definitely recommend this locaiton. There was a hiccup with Samsung not processing something correctly, they notified me of the situation and how to get it fixed (warranty service was active, they submitted the original warranty not extended number) and phone was returned 2 days of expected original estimate.
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July 2023 by Kwazi D
They guys are amazing. Very considerate and fixed my Samsung phone quick and fast.
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June 2023 by Daniel Brown
I had a cracked screen repaired in February (insurance claim), It was fixed but spontaneously cracked 2 weeks later. They said nothing they can do, because the warranty doesnt cover "new physical damage", and I cant prove it was due to a defective part or repair. Fine, had to do another claim, another replacement done in March, and thesame thing happened 3 weeks later. Now I am SOL because I am "out of claims" for the year (max of 2), and again its my fault. The insurance tells me the 2nd repair should NOT have been a claim, but replaced by the store because its still under warranty. The store tells me "Well damage isnt under warranty you probably dropped it", which obviously I cant prove unless I randomly was recording the phone while it cracked to prove how it happened. The phone was not dropped or damage, the cracks happened spontaneously shortly after the repair. Twice. So my only option the store tells me is another $300 replacement, which will probably have the same issue happen again so no thanks.
