-
August 2024 by H Miller
Such an amazing store. Service America. Really great customer support. I needed keys made. They had the keys in stock. They make excellent keys for you. Economy prices. Lots of air filters. Lots of household supplies. They were very friendly to my small dog. I needed some Garden Vinegar. Which is a higher concentration than household vinegar. They had it available and the technician showed me right where it was. Another technical expert gave my dog a treat. My family loves this store. I saw lots of items I want for the future. A variety of backyard pools. Inflatable and vinyl. Lots of backyard and outdoor items.
-
August 2024 by Silky Griffie
Jacob saved the day! I recently experienced terrible customer service from 2 of True Vale Hardware employees. I brought in a lawnmower to be repaired. Once repaired, True Value was supposed to call me. I waited over a week and TV never called me. I called in to inquire about my lawnmower, and the first employee with bad service simply recited, "if we didn't call you it's not done." After urging and prompting the employee to look into further, she said, "Oh, your lawnmower is ready." I arrive at TV, and found out my lawnmower been ready for 3 days. As I picked up my mower, the other bad employee advised he called and spoke to someone. I laughed and said my phone is a cell phone, I'm the only person with access to the phone. I never received a call. I checked my call log and no records of True Value calling. The employee that alleged he called, told me to fix my mower myself next time and he's done this for 30 years. I smiled and said no, I'll simply go to a different vendor next time.
I took my mower home and proceeded to cut my grass the same day I picked up my mower. I brought my mower in to have my wheel aligned and tightened. As I'm cutting my grass, I noticed my wheel detached again smh. After waiting over a week, it was very disappointing the wheel fell off on the first day of use. I brought my mower in to be repaired by a reputable vendor, and a rude employee deemed they been doing this for 30 years. Yet, after waiting over a week combined with poor service the same issue occurred. I called TV at 6:15 pm Friday evening, but TV was closed.
I arrived Saturday morning. Jacob greeted and welcomed me. Due to the poor service received prior, I asked for a refund for the repair. However, Jacob said he'll look into and will personally ensure the mower is serviced properly. Jacob assisted me remove the mower from my car. I left my mower, and Jacob called me back the same day advising my mower been repaired. When Jacob called, my iPhone displayed "True Value Hardware South Euclid" in the caller id. As a result, I picked up my phone immediately, and there was no mystery or issue who was calling. There was a clear phone record True Value was calling. Also, when I arrived to pickup my mower, Jacob assisted me again by helping me load my mower back into my vehicle. Jacob was a true pleasure and professional. Jacob was extremely HELPFUL!!! Jacob provided the great customer service and assistance you're looking for when you go to a small hardware store. Jacob was friendly, empathetic, professional, and very helpful. Jacob is excellent representation for True Value. After experiencing terrible service from different employees, Jacob made me feel VALUED again. Great job Jacob and more success.
-
April 2024 by Patrick J
Great location! Great staff, always willing to help you find things and answer questions! Fair prices!A+++
-
February 2024 by Megan McFarland-Adrine
Great customer service and location! My go to when I don’t feel like mazing through the big box depot spot where no one knows anything!! Whenever I need my weed and seed lawn products they are always in stock and offer great discounts for reward members. I appreciate even more that someone is always willing to help me!! Getting ready for my spring buys now!
-
January 2024 by Lyn 'tha man' Ford
Great place to get help! Support our local small stores!
-
December 2023 by thomas lauro
Mike the owner is great to work with. I am tax exempt at home depot but I go here any chance I get.Might be a bit more expensive but to be able to speak to knowledgeable people it's worth it.
-
November 2023 by Roy Wainwright Jr
Great neighborhood hardware store. Very knowledgeable staff and helpful.
-
October 2023 by Paul Siebert
Super service
-
October 2023 by Ron K
Always have what I need.
-
October 2023 by KD Booker
My goto for tools, repair needs.
-
October 2023 by Tom Mugridge
Fast friendly service, good advice .
-
October 2023 by Stanford Garrett
It is a decent hardware to shop; however, their stock can be limited.
-
September 2023 by Dawn Gilbert
Very friendly and knowledgeable. Better than big box stores. Neighborhood friendly.
-
September 2023 by susan reif
Great service! Called this morning to get leaking outside faucet fixed and this afternoon Carter sent out the plumber Alex who quickly diagnosed the problem, repaired it and explained the issue. So nice to have a local hardware store and grateful for them!!
-
August 2023 by Michelle Childress
Went here to get a key made great pricesVery quick process exceptional customer service!
