-
December 2023 by C r Walker
I didn't like that the windows to the shop was blacked out,and the work that was done was unexceptionable I need to bring it back.
-
December 2023 by Katie Klemencic
PLEASE READ - AVOID AT ALL COSTS!!!!!First off, I would like to say I've never left a bad review in my life. I've also been coming to this location for years and I've never had a problem.Last week I dropped my car off on a Friday, let them know it has a blinking check engine and a misfire code. Days go by, I never received a call from them. I called on Wednesday, and asked if they had looked at my car. No one seemed to have an answer, so they said they'd call me back in 10 minutes. Never received a call. Gave them about an hour before I called them back and they said they were looking at it now, I decided to drive by and the car still hadn't moved, so they were obviously lying. I finally get a call back saying they won't have a diagnosis until tomorrow (which would almost be a full week since I dropped it off.I get a call Thursday morning saying they've diagnosed the issue with a dead battery at that it would be $300 to fix it....1. I dropped it off for a blinking check engine and misfire code, which has absolutely nothing to do with a dead battery.2. I had my battery replaced last year, brand new for about $100 at auto zone. I also have a warranty on that battery, so if I needed that relaxed I could have it done for free. $300 is also WILD for a battery replacement cost.So not only would they not be fixing what the actual problem is with the car, they tried to make me pay an outrageous price for something I didn't need and could get for free.3. I went to pick up my car and they left it with the window down during the middle of a snow storm. I dropped it off with the windows up, and there is no reason they should've been down to begin with. When I asked why the window was down they couldn't provide me with an answer and said I would have to call their manager. When I asked for the managers number they said they didn't have any business cards left so they couldn't get me their number.We ended up having to jump it ourselves during the snowstorm, and as soon as we got it started, the window rolled right up.They deliberately left my window down in bad area parked right on a Main Street. I had expensive belongings in there as well, such as a $350 yeti cooler which easily could have been stolen. Not only is there zero reason the window should have been down, my interior is soaked and frozen and the doors were also left unlocked.I took it to a shop down the street, who not only diagnosed the actual issue relating to the misfire code within minutes, but also recharged my battery for FREE, and the job will be done within a DAY.Not only was the entire Mr. Tire staff unprofessional in nearly every aspect, but no one was able to hold accountability for their actions, simply pointing the finger at one another.AVOID AT ALL COSTS unless you want to lose a week of your life waiting to hear back from them, scammed and have the interior of your car destroyed.
-
December 2023 by David Ordosch
How many Mr. Tire technicians does it take to screw in a light bulb? Well, the answer is irrelevant because they will completely ignore the busted bulb in question. I brought my car in on a Friday night for an oil change, a TPMS light reset, and the amber colored side marker light was dead on the passenger side of the car. I explained all 3 of these issues when I called a few days before. I bring the car in on Friday and am told there is no record of my appointment. I explain the 3 service issues again and they are entered into the system. I am told the car will be ready on Saturday. I don't receive a call on Saturday. I don't receive a call on Sunday. I don't receive a call on Monday. So I call after work on Monday and ask about the status of the repairs. I am told that it is ready to be picked up. I again ask if all 3 service issues were addressed and I receive confirmation that they were. I go in after work and again face-to-face I ask if all 3 issues were addressed. I am told "Yes". I go out to my car to check, and the TPMS light is still flashing, and the amber colored side marker light is still out. So all they did was the oil change and obviously ignored everything else, especially because the maintenance checklist I received with my receipt says that everything else checks out OK on the car. Well they obviously didn't actually check because the amber colored side marker light was still out. I go back inside and tell them it's not fixed. The employee tells me that everyone there is new and that they are still in training. I should have taken that as my opportunity to leave. However, I give them another chance and am assured it will be fixed the next day. Tuesday, I receive no call. I call again after work and am told everything is fixed. I again asked on the phone if the TPMS and side light issues were addressed and am told "Yes". I get there, get my key, and the TPMS light is still flashing and the amber colored side marker light is still out. I go back inside and explain and the manager takes the car back inside the garage. There's about an hour and a half before the shop closes. I wait for a new bulb to get delivered and installed. In the meantime, manager shows me that the TPMS is in good shape but he is unable to turn off the TPMS light on the car dashboard. I get an "I don't know" and a recommendation to take it to the dealership. OK, fine. I wait another 20 minutes for the bulb to get replaced. Finally the car is brought out. I turn on the headlights just to make sure, and now BOTH amber colored side marker lights are out on the car. I grab the manager again. He fiddles around. I get another "I don't know". At this point I finally leave.Not being able to fix something at your shop is one thing. Being told that the car is fixed multiple times and coming to the shop multiple times and nothing is fixed is inexcusable and a waste of my time. I shouldn't have to explain everything 6 times before they are addressed. The issues were obviously ignored until I came to the shop the second time and everything was looked at in the last hour and a half before closing time. This location has been going downhill for years, and there are constantly new managers and employees. This honestly was not the first time having issues with this location, but this was the last straw. Maybe the next team of employees will be better and more equipped to handle basic maintenance (probably not).
-
December 2023 by Grace Q
I had 2 tires patched and an oil change. This is the first place that put the correct amount of oil in my vehicle! I definitely recommend.
-
December 2023 by Katie K.
PLEASE READ - AVOID AT ALL COSTS!!!!!To preface, I would like to say I've never left a bad review in my life, but my last experience has my jaw on the floor. I'm only writing this to save others before they waste their effort, time and money. Last week I dropped my car off on a Friday, letting them know it has a blinking check engine and a misfire code. Days go by, I never received a call from them. I called on Wednesday, and asked if they had looked at my car. No one seemed to have an answer, so they said they'd call me back in 10 minutes. I never received a call. Gave them about an hour before I called them back and they said they were looking at it now, so I decided to drive by and the car still hadn't moved, which made it clear they were lying. I finally get a call back saying they won't have a diagnosis until tomorrow (which would almost be a full week since I dropped it off).I get a call Thursday morning saying they've diagnosed the issue with a dead battery at that it would be $300 to fix it.... 1. I dropped it off for a blinking check engine and misfire code, which has absolutely nothing to do with a dead battery. 2. I had my battery replaced last year, brand new for about $100 at auto zone. I also have a warranty on that battery, so if I needed that fixed I could have it done for free. $300 is also WILD for a battery replacement cost.So not only would they not be fixing what the actual problem is with the car, they tried to make me pay an outrageous price for something I didn't need and could get for free. That's the definition of a scam.3. When I told them their diagnosis was off, they we persistent in the fact that they were correct. Immediately, i knew something was wrong and I told them not to continue with my car and that I would be coming to pick it up the next day. When I went to pick up my car, I pulled up and saw that they had left my car with the window down during the middle of a snow storm. Keep in mind, I dropped it off with the windows up, and there is no reason they should've been down to begin with, especially overnight in a city like South Euclid. When I asked why the window was down they couldn't provide me with an answer and said I would have to call their manager. When I asked for the managers number they said they "didn't have any business cards left" so they couldn't get me their number. I asked for the keys and headed out to my car in their parking lot.My fiancé and I ended up having to jump it ourselves during the snowstorm, and as soon as we got it started, the window rolled right up...With that being said, in order to park the car back in their lot, the car would have had to been on. They deliberately left my window down in bad area parked right on a main road. Not only is that insanely unprofessional, but I also had expensive belongings in there as well, such as a $350 yeti cooler which easily could have been stolen. Trying to scam me is one thing, but intentionally leaving my car unlocked with the window down overnight through a snow storm is WILD. My interior is ruined. Finally, I ended up taking my car to a shop down the street, who not only diagnosed the ACTUAL issue relating to the misfire code within minutes, but also recharged my battery for FREE (and the job will be done within a DAY).So in summary; not only was the entire Mr. Tire staff unprofessional in nearly every aspect, but not one staff member held accountability for their actions, simply pointing the finger at one another. Keep in mind, never once did I raise my voice or challenge their authority. I remained calm and professional through the entire experience, and there was no reason any sort of retaliation should have been pursued for me simply declining their incorrect and outrageous diagnosis.PLEASE AVOID AT ALL COSTS: Unless you want to lose a week of your life waiting to hear back from them, be scammed for your money and have the interior of your car destroyed.
-
November 2023 by Rochelle Leah Kalski
I highly recommend this Mr. Tire location! The assistant manager - Josh Kless, and the technician - Stephen Crawford, provided a high level of service. They went above and beyond…Mr. Kless explained everything clearly ahead of time, and he also ensured that each of my tires was filled with the correct psi. Mr. Crawford even picked up the tire I needed from another store, so my blown tire could be replaced and I wouldn’t have to drive around on the spare tire or be inconvenienced! Their care made my misfortune so much easier to handle. ?
-
September 2023 by CHRIS LEE (BUCKY)
Road my car right into the Mr. Tire lot on mayfield road in south Euclid. It was 5:00 they closed at 6. I was okay with coming back tomorrow for an appointment. I just asked for air in my tire. The tire guy stated he can’t put air in the time because it has a huge whole in.I said well can youPut a tire on it. He stated no we about to close. He can put mySpare on it. I didn’t have my spare. SmhNo one was in the bays there was no lineI cancel my appointment and left. Learn to go the extra mile besides the company would be mad that youDidn’t get that customer.
-
September 2023 by Renee Schobel
Very friendly staff that was honest and frank with me. I went in for a patch on a single tire, knowing my tires were way past their prime. Because of the wear and tear on the tires (they were the originals, 7 years old), I did wind up replacing all 4 tires. The pricing was fair. I added an alignment and a repair/replacement warranty. I came out 220 a tire for an SUV. This is gonna be my new go to place. They offer many other services that I'll be checking out in the future.
-
August 2023 by Kari M
Love this location. Josh and Carl are awesome, very friendly, informative and willing to help. The service technicians who worked on my car did a great job! I will return when I need work done.
-
July 2023 by Ken Ross
Always bring our cars here. Excellent people and service. Only complaint is I don’t get called when car is ready. Won’t stop me from coming back
-
June 2023 by Jeremy Snell
Horrible place to get you car fixed. Brought my car in to have brake lines replaced and not only did they brake the bleeders off and tried to charge me over $1000 for something the Mechanics broke the work was not done correctly. Had to take some Somewhere else when discovered that my brake lines were incorrectly installed along with being not tucked on the beams really sloppy work to be done by "professionals". Completely a right off of a company to charge these price and not and not be fixed right. If you bring your car here to be fixed your just paying for the attempt ir almost gave you car fixed. If you could give no stars i would!!!!!!!! Horrible mechanic shop!!!!!!
-
June 2023 by Ray w
Came in last minute and needed to be out of town in 2 hours and they had me in and out within an hour. Customer service was great from all staff! Would highly recommend this location :)
-
June 2023 by Robert Hurt
I was quoted well over $515 for a rear brake job including rotors and pads but at the other Mr tire 2 miles away on the same road of Mayfield I got my front brakes done and a quote for the rear upon inspection for $420 and some change so I asked do you all still price match and beat by 5%, I was told yes if I provide a written estimate which I did and through all the confusion the extra 45 minutes in the store and everything the prices were totally different from one store to another and I end up just paying 5% over the quoted price instead of 5% under I took it and left because I have been there too long for a simple pay and leave thing
-
May 2023 by Tia Jade Bell
POOR MANAGEMENT!!!I went to the Mr. Tire location in South Euclid. I needed to purchase a car battery, I waited almost 2 hours the mechanic ordered 2 batteries, both were the wrong size! He ordered a 3rd battery that was delivered and AGAIN the wrong size!! I was frustrated because of the stupidity!!! I drive a basic car, a Chevy Malibu, nothing exclusive.I had them replace my old battery and I went to another shop!!!The old manager Mike was the BEST! He operated the business well and he was knowledgeable! I had been taking my car to this location for almost a year.The current mechanics do not appear to be qualified to provide good, quality services.
-
April 2023 by Yvonne Russell-Uitenham
Bought my car in on July 5, 2022 and did not get it back until March 5, 2023 the problem was not fixed. Now the issue is they can't fix the problem. After paying over $3000.00 the car still does NOT have heat. Even the mechanic that actually worked on the car, he couldn't figure why no heat, now we need a heating coil which they say they can't fix that problem. I thought they were professional.
