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July 2024 by Mario Salwan (The Garage Finisher)
Super helpful, efficient staff!!!
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April 2024 by Darla McKelvey
They took great care of me even though I came in stuck on a phone call with customer service. They were quick and efficient and I really appreciated how understanding they were! Great drop off process!
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January 2024 by Dorothy Littlejohn
Rude counter people
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January 2024 by fred salsgiver
Great people working for you very good service
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December 2023 by Rob Wright
Solon UPS store today was a great experience! I was in and out in 7 mins. So professional--so knowledgeable. Such a pleasure to give them my business!
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December 2023 by M LS
The older male is consistently rude, makes comments under his breath about taking Amazon returns, like it's a huge inconvenience for him. I always have my items packaged and labeled to make the transaction as smooth as possible but yet he still complains. I've witnessed him be incredibly rude to other customers as well. I'm giving it 2 stars only for the fact that the woman isn't as rude as he is. If I had other locations closer to me I would go there instead. Unfortunately nothing will be done and he will continue be jerk.
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December 2023 by wendy slain
This UPS store is run so well, that I always choose UPS shipping over all other carriers. It is convenient, reasonably priced, and guarantees shipping. I love working with UPS. And the people who work in this store represent UPS well!
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December 2023 by Dee Jackson
Very efficient each and every time I use their services.
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October 2023 by Azza Elkady
We shipped a suitcase to Charlottesville, VA from Solon ups store and the suitcase has arrived broken and missing 2 wheels. Tried to file a claim on line couple times but didn’t work even from laptop; when gets to last step of adding bank information it keeps loading forever and was never able to complete it. Tried to call solon ups store number and customer service number, the automatic voice after taking the tracking number, hangs up the call after providing her a correct zip code destination. So frustrating.Update; I have sent email to the mentioned customerRelation on Tuesday, September5th, upon reply. 4 working days have passed, no response at all even preliminary
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July 2023 by carmen vitale
Fast efficient they get you in and out on no time. Friendly employees
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December 2022 by Nicole Petgrave
I have utilized this UPS location for almost a year now to send off weekly shipments for my business. The staff on site can be friendly depending upon who you get!! For the most part I have put up with the "micro aggressions" from the so-called owner due to the convenient location and quick service.However, today was the last straw when he flat out exploded in rudeness after my support person was putting a box onto their scale at the checkout counter and the scale accidentally fell onto to the floor.. The owner was extremely rude and began berating my support person by telling him that " this cost $700 and if you break it you will pay for it" --in addition to a host of other inappropriate comments! I tried explaining to this individual that it was accident and no harm was intended. When my support person finally spoke up and stated that this person acted like he had an attitude, the response from this individual was " I do have an attitude." Thank goodness there was another customer on site that took it upon himself to speak up and point out that if this so called store owner is so concerned about his equipment and the load of boxes that we are bringing into his store, then he needs to load the items onto the scale himself!There's honestly a baseline sense of disconnect and rudeness (almost robotic) at this store, albeit, the newer employees are much friendlier though! I will not be utilizing this UPS location again. There is no excuse for this type of behavior especially from a so-called owner! Very poor representation of UPS entity!!
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December 2022 by Jessica Ryan
My Amazon returns went missing two separate occasions. Return at your own risk!
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August 2022 by RUSONG WANG
Very nice people and great customer service!
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August 2022 by Golden Mean
WORTHLESS LOSERS have online x mas eve hrs listed as 6pm AND phone message stating "yes we are open until 6pm." Just wasted my TIME. GAS AND $. I WILL NEVER USE UPS AGAIN!
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June 2022 by Chris Van Dyke
Great location, great customer service. They always go above and beyond!
