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October 2023 by James Logan
I think this is a good company. I tried to order and air rifle/pump combo that I saw advertised on site but I later came to realize that my order was placed on backorder because they could not get the air pumps. Why would you sell a combo if you did not have the inventory? Usually combo deals are made to get rid of over stocked items, not items on backorder. Anyway, they have good prices and I will try this company again. Their customer service people are A #1!
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October 2023 by Anthony Garland
In my opinion, The best place to buy Airguns and related things online. Prices are great. Shipping is free $150 and over and never late. Excellent customer service for returns, that aren't their fault, like packaged wrong. Or it broke when using it, no questions asked except when can I send it back for replacement.
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October 2023 by Matlock Seastrom
Excellent store. First time purchase from Pyramyd Air. Bought parts for a Crosman 2240(14” barrel, stock, steel breech) Prices were well below anything else I could find and shipping was fast. No complaints. Will definitely look here first next time I want to buy airguns/parts. ⭐️⭐️⭐️⭐️⭐️
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October 2023 by Onvghost
Great purchasing experience. Website was very easy to manage. Was emailed every step of the process from purchasing to shipping and tracking. Packaging was superior to any company out there. Got a customer for life. Thanks to all involved in my order.Dave
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October 2023 by Peter De Abreu
Fast efficient service. Excellent packaging . All products received in good condition. My only complaint is that Canadian Customs duties and taxes were mislabeled as "Handling Charges" on the invoice. My first impression was that you were Double charging me for shipping.
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October 2023 by Eric Phelps
I got my Hatsan blitz. All excited, I waited for my compressor to come in. Filled it for the first time. I can’t get a single magazine to cycle all the way with out jamming. It jams about every shot in semi auto mode as well.I’m happy that pyramyd air got me the gun so fast…but talk about the most disappointing purchase I’ve ever made ?. Thought I’d be dumping lead like to tomorrow, and smiling ear to ear…just sad and now come the affirm payments for something that doesn’t even work
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October 2023 by David Saxon
Was a good experience. Very helpful people. Had a shipping issue. Package showed up busted, scratched and broken arrows and such inside from UPS . Called Pyramid Air and they got right on it. Sent me a return slip to send it back and as soon as it got there immediately sent out another one. Just got it and am very satisfied. Don’t see costumer service like that much anymore. Would definitely recommend these people.
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October 2023 by P B
Pyramid Air have excellent customer support and the best selection of the newest PCP rifles and accessories. I have bought from other suppliers but no one has been as consistent at doing the right thing to make the purchase go smoothly as Pyramid Air. Their website is manned and I was given advice about a PCP rifle I was about to purchase until I found out it was one shot only, no magazine. That saved me from being extremely disappointed. They deserve 10 Stars!
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August 2023 by Bona Vita
PA has a horrible reputation on various forums around the internet. After giving PA the benefit of the doubt despite the bad reviews, I was very disappointed with both of my initial purchases.The refurb rifle was shipped with the bolt handle sticking out of both the inner AND outer shipping boxes. The stock was loose which was easily remedied my by myself. Regardless, where is the quality control? I even paid $10 for the ten shot test so they either knew the stock was loose or it became loose after being beat up in substandard shipping boxes.The second purchase was a very expensive chromed revolver which arrived with a contiguous layer of fingerprints covering the entire weapon. Gross. Skin flakes from someone handling the rubber grip were a further disgusting addition. Finally, the product box was damaged both inside and out. My suspicion was that this item was purchased, returned, and resold to me at full price.I will never spend another dime with PA or their sister company Airgun Depot ever again. 0 for 2 in my estimation is shameful business practice.Update: PA and myself have reached a monetary agreement as compensation for the inconvenience and wasted time in dealing with this issue.
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August 2023 by Michael Hookway
I have just recently gotten into airgunning. I have had nothing but positive experiences with the Pyramyd team. The customer service has been outstanding. No complaints here. Two thumbs up.
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August 2023 by Hugh J.
PA has a horrible reputation on various forums around the internet. After giving PA the benefit of the doubt despite the bad reviews, I was very disappointed with both of my initial purchases. The refurbished rifle was shipped with the bolt handle sticking out of both the inner AND outer shipping boxes. The stock was loose which was easily remedied myself. Regardless, where is the quality control? I even paid $10 for the ten shot test so they either knew the stock was loose or it became loose after being beat up in substandard shipping boxes. The second purchase was a very expensive chromed revolver which arrived with a contiguous layer of fingerprints covering the entire weapon. Gross. Skin flakes from someone handling the rubber grip were a further disgusting addition. Finally, the product box was damaged both inside and out. My suspicion was that this item was purchased, returned, and resold to me at full price. I will never spend another dime with PA or their sister company Airgun Depot ever again. 0 for 2 in my estimation is shameful business practice.
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August 2023 by Industrial Designer
I wanted an Air Arms HFT XTi50 but all Pyramyd could say is they don't know whether they would be importing them so I bought an Air Arms XS Ultimate Sporter refurbished. Received the rifle & it was trash, shot a foot low at 20 yds, turret all the way up (tried two scopes). Contacted Pyramyd, no reply for 4 days, eventually contacted Air Arms in the UK who immeditiately said the breech block was bad. After many more emails to Pyramyd they eventually agreed to send another rifle, which they claimed to be new. That came in & wouldn't hold air for longer than a day. They told me to send it back & they would immediately exhange it for another 'new' rifle. As soon as the bad rifle landed back with them they told me that the rifles were mysteriously out of stock & that I would have to wait for over a month to receive another. I asked if they would send a rifle with a lower retail price out just so that I can compete in FT events before the summer ends, they're totally disinterested in helping. I have been an Air Arms customer for over 15 years but this has left a seriously bad taste in my mouth. Their quality & ability to supply product has gone down the drain, not to mention the disgusting service their distributor, Pyramyd, delivers. Never again, too many other quality options around & I really do not want to be scammed any further.Guaranteed they come back with some flimsy to "make it right", ie. an offer for some free useless service
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August 2023 by Jason Fedrow
I love this company there customer service is excellent I had a problem with the first jet one that I bought from them. It took him three days to take it back and send me a brand new one!!! I was very happy with the experience. Overall great company. Good prices. No complaints here!!!
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August 2023 by Michael Caldwell
The items I want or need are usually in stock and shipping is fairly fast. I have never had a problem so I have no experience with their customer service. THANKS PYRAMID AIR!
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August 2023 by Dan Marsh
Been dealing with pyramid air for about 6 or 8 years now. Warranty issue I had a while back was taken care of promptly. Any purchases I have made were delivered to my satisfaction. Was kept up to date on any backorders with the option to cancel . Excellent people to work with.