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“The owners and employees of this store are just the best. They are the kindness most respectful people. UPS is lucky to have these owners run one of their stores. Great reflection on the UPS brand!”
“We've shipped with Falls Pak & Ship a number of times, and are delighted that they're near our office. Excellent work. Thanks so much, Scott and team!”
“Seriously!!?? One place to drop off EVERYTHING!!! USPS, UPS, FEDEX, AND HAPPY RETURNS! I'm an online orderer and this makes me so happy! AND the staff was friendly!”
“I mainly use this location for all my Amazon returns but have used it to make copies and fax. Each time I've had Great customer service. No reason to go anywhere else.”
“Long story short Chad the store manager spent more then 1 hour on the phone with Amazon to help me with refunds. That what right man in right spot mean! Chad you are great!”
“Everyone working at this UPS is hardworking, professional, and helpful every time I've come into the store. They are very quick to respond to customers as soon as they come through the door. I couldn't be happier with the services they provide.”
“Employees working at this specific UPS are amazing. They’re friendly, helpful, engaging. Unlike the Hudson, UPS, I was so pleasantly surprised the first time I came to the Twinsburg Uupper yes because they were open a little later than our more local one. We got that right as they were closing and still they were wonderfully kind and helpful. The second time I came it wasn’t your closing but again reach service. Service is so great. I had to make sure I did a review. I’ll go out of my way to go to this UPS because of people are so nice here.”
“The two gentlemen that helped me process a Prime return here were super friendly. Loved chatting with them. Excellent customer service and I hope they're rewarded as such. Will be making this my official local UPS store! :)”
“Had to drop off a return and realized I left the label at home. Counter staff was extremely helpful and able to get my label printed for a reasonable fee and got me in and out in less than three minutes.”
“Extremely friend staff, I use them all the time for Amazon returns and sales. They even have a station where you can self scan and drop your items in a box to return to avoid the line. Sometimes I feel like I'm the only one who uses it which is a plus for me since it means no waiting, it also does give you a drop off receipt too!”
“I have a box here about 3 years. It's perfect for a senior like me .These young people work pretty hard . I've found them to be compassionate and customer service oriented even when overwhelmed!! I've had ALL kinds of things delivered here because im usually not home ?. The only time I had a problem was when my brother died and another business I do business with used this address from my business card to send flowers ?. They were there a week ?. So now the reps CALL ME when I have unusual deliveries. #winning. The owner is Scott. He doesn't smile a lot, but he's a problem solver! Just talk to him about what you need. ? ? ⭐️”
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“They took great care of me even though I came in stuck on a phone call with customer service. They were quick and efficient and I really appreciated how understanding they were! Great drop off process!”