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June 2024 by justin cohen
This is a spam number
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November 2023 by Melinda B.
I have been at the dealership for 4 hours today to get an oil change. they like to tell me that the miles was in kilometers and then it wasn't due for an oil change at 44,000 miles. finally got my oil changed. Also they did an update on my vehicle for the all wheel drive and now they're telling me that it needs all new brake pads, tires and rotors at my expense not under the bumper-to-bumper warranty. I believe the all-wheel-drive update is what caused my problem with my brakes. Since l've update, l've had continuously problems try to call the dealership got no answer on the phone called corporate got no results there made a complaint. I am very unhappy with the service here I feel like a peasant. I want Land rover to do right by me and have their companies answer the phone when service is due because you can only come in by appointment. My warranty is under a different vin # on a different car I don't even own! They did maintenance to my car and it is not in the computer under my vin #. In the computer they have me owning a red Land Rover. Don't own the color!! So many questions and no answer! I what answers! I need a lawyer. Please help!!
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November 2023 by Henry B.
My F-Type had a check engine light, so I called Jaguar Solon and schedule an appointment. They problem was the O2 sensor, which they replaced. However' they damaged my docket panel when they put the car in the lift. I appreciate that they took responsibility for the damage, however, when I went to pick the car up two weeks later, the battery was completely dead. I had NO battery issues prior to taking it in. They replaced the battery and the negative terminal for $853. When I got the car home, I immediately started getting low battery warnings. Now, I've notified them that I want them to pick it up and "get it right" at their expense. I'll revise this review pending how they handle this extremely frustrating experience.
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August 2023 by Vanessa M.
My vehicle was serviced at Land Rover Solon twice for a reoccurring check engine light and noise while idling. Land Rover said a sensor required replacement. I paid to replace a sensor. Three weeks later the timing chain broke and as a result the motor broke. Land Rover agreed to repair my vehicle with new parts. I came into the dealership to make down payment on repair. The same day Land Rover Solon says "used parts" are available for my repair. I decline the "used parts" because they don't have history available. Now Land Rover Solon will not honor the "new parts" repair. Do not trust this dealership with your service or business! Poor customer service. Taylor Davis of Davis Automotive cannot be trusted!
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April 2022 by Jerry S.
Andrew Reid is a scam! Don't trust a word he says. Seems as if it was anything just to get a sale.
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February 2020 by Mark J.
Be careful if you are leasing under your corporation. Leased a Range Rover under my corp. name and come to find out they reported lease contract and liability to my personal credit. My 3RD and LAST vehicle from DAG.
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January 2020 by Stacey O.
don't go here unless you purchased your car here. i bought my landrover in michigan, but they don't want my service business. not friendly. turnover for service is constant. now i know why.
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December 2019 by Ter B.
Leased a 2019 Land Rover Discovery from Andrew Reid. What a wonderful experience. I have purchased a lot of vehicles over the years and this was my best yet. From finance to set up going over everything very friendly and professional. Will definitely be back when my lease is up. Thank you all involved.
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February 2019 by Alvin T.
*Disclaimer* I did not purchase a Jaguar Land Rover product but a preowned car (Acura TSX) that they had in inventory. This review is a reflection of the overall experience from the first point of contact. I'm also not sure why Yelp has two separate pages for Jaguar and Land Rover as it's the same store so I'll be posting this on both their Yelp pages I live in Los Angeles and was looking for a very specific preowned car and found it at the Jaguar Land Rover store in Solon, Ohio. I put in a request and Weston Wilson reached out to me. He clearly understood that I was a car guy as I had him go through the car meticulously. He even took the time to FaceTime me so that I can "see" the vehicle. He was quick to respond to emails and text messages despite our time zone difference. Fast forward 2 weeks and I was on a plane to Ohio. Weston picked me up from the airport and took me to the dealer. The car was prepped and ready for me. Ryan in the finance office was very professional and had documents were ready for me to sign and I was done with the entire transaction in less than 20 minutes. Weston also sent me off with plenty of sodas and water for my 2300 miles drive back to Los Angeles. Thanks again Weston and Ryan!
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December 2018 by Monkfish2 M.
Brought my car for an urgent airbag safety recall matter solicited by Land Rover and the NHTSA described as a matter that "can cause serious injury or death". Scheduled appointment two weeks in advance and was assured orally and in writing that "if required (the business will) provide a loaner vehicle for free". I arrived on time to my appointment and was told that no loaners are available. I have scheduled several appointments for today basing on the fact that I will have a vehicle, I took time off from work and I invested time and money to drive to Solon for the safety recall appointment. I would like to receive a written apology from Mr Ralph Lombardi or whoever scheduled this appointment and wasted my time and money. And I would like to know how is this matter going to be remedied. Is there compensation for my aggravation? Is there a consequence for this unprofessional business practice?
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August 2018 by Joanna C.
What a disappointment this dealership is. They make it hard to even make an appointment for for service. They person answering the service desk phone was rude and dismissive. I ended up calling the Westside dealership...what a difference. Never again Solon
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January 2018 by Benjamin R F.
I inquired about a car that I was very interested to purchase. Both Darren and Ken ignored my email and never responded back. Poor customer service. Maybe the car wasn't expensive enough so they didn't bother. Either way, I'll take my business somewhere else.
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August 2017 by Michael W.
Recently purchased a used Ford Expedition from Richard. Very pleased with the vehicle and the dealership. Very easy to work with, followed up with me after the sale. I also had a friend share a similar experience with Richard. I found this out after. Would have loved a Land Rover. But they just are not big enough for my needs.
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May 2016 by CeCe G.
I took my Range Rover in for service, as it was making a strange noise. Not only did they replace my water pump (under warranty), but noticed another issue that could have been a problem and fixed that as well. Also under warranty! We have had a great experience with Land Rover Solon and are repeat customers. Both the sales and service departments are professional and courteous. Thank you!!!
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May 2016 by Joseph I.
I didn't buy my Range Rover here as I just moved into the Cleveland area but Chris and the entire service team made me feel welcome regardless. The issue was software related and required an update from Land Rover North America which was out of their control but in the month since I first took the vehicle in to the time the software patch was ready to be installed I was communicated with and updated continually so I was never left in doubt about where the situation stood. Once the patch became available the service manager called to get me scheduled and on the day I took the car in took the time to greet me, apologize for how long it took and even explained why there was such a delay.
