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“We stayed for 2 nights for a family wedding in Aurora. The room was so comfortable and clean. I really appreciated how they handled cleaning service, giving us the opportunity to request what we needed daily and otherwise not bothering us. The service was great. The bar was beautiful and had great service as well. We would love to stay there again and would highly recommend!”
“Nearby activities: Pinecrest Outlets are walking distance
Food & drinks: Breakfast and supper was included, plus the restaurants are 5 minutes walking distance
Noteworthy details: Great gym and close to the highway”
Open 24 hours
24665 Cedar Rd, Lyndhurst
Hotels
“I had a poor experience at another hotel in the Cleveland area. I had a late flight and really wanted to settle in. However, the other hotel was so disappointing and filthy that I left a couple hours after checking i - and after trying four or five different rooms.
I sought a place to go to at 3am, decided to try switching to the Hyatt brand-- and found a Hyatt Place in a shopping/ living/ dining area. I called. The phone was answered by a friendly, alert voice who confirmed that rooms were available. I had not unpacked... so I informed the hotel that I was leaving and went to Hyatt Place.
Enough about the old place and terrible experience:
Regarding Hyatt Place:
If/when I return to Cleveland, this is where I stay.
The front desk professional- because that was her demeanor- welcomed me, got me checked in.
The property is clean.
The sheets and room were immaculate.
No frayed carpet.
Door locks worked.
Housekeeping team was friendly and helpful. In fact all the staff seemed to enjoy their jobs
There was free covered parking.
The adjacent restaurants and coffee house, etc, were extra convenient ( and there was breakfast and coffee at the hotel)
- All for roughly the same rental rate as the other place, that is supposed to be "upscale".
And- it was clean (Did I already say that?) and welcoming and quiet and well maintained.
Isn't it surprising that those things seem like extras at a hotel???
I had a busy few days- and I appreciate and say , " THANK YOU " to the staff for the pride they take in making hotel guests feel comfortable enough to rest in a clean, comfortable environment.
Kudos!”
“This is easily one of my favorite, if not my most favorite venues in the market. The venue has some of the best staff, Gina & Sophie are so incredible and easy to work with, no matter what the event is or how complicated the planning might have been.There are so many options for photos on the property as well as the best rain plan for any of your outdoor plans that get ruined because of inclement weather.Gina and her team are always willing to go above and beyond for their clients and I honestly don't know that I can say anything other than wildly positive things about the entire experience of working with Hillbrook.The food is consistently good, the staff is consistently professional, the venue itself is beautiful so if you are in the market for a romantic, beautiful and elegant venue, this is your spot!”
“Front desk was extremely helpful, every other hotel had no vacancy. facility was clean and atmosphere was nice. Would recommend to others
Rooms: Rooms were clean and spacious”
Open 24 hours
3581 Park E Dr, Beachwood
Hotels
“Rooms are fine except for the bathroom door. It's a sliding glass panel that is extremely noisy and doesn't close fully. This means I wake everyone up, and they hear everything I do in the bathroom. Please put real doors up, and we'll come back!”
“They were understaffed at the front desk. The front desk person was dealing with a phone call and the other person who tried to come help didn't have a computer that worked so I had to wait for 10 minutes while the front desk person changed credit cards on two reservations where a parent was obviously paying for their children's stay and wanted to lock down what the card on file could purchase.”
Open 24 hours
6103 Landerhaven Dr, Mayfield Heights
Hotels
“This is a very nice clean hotel and the help that they have there is very nice The breakfast was hot and good The rooms were clean and everything was stocked I really do like this hotel I've been here a couple of other times and it has always been very good I highly recommend this hotel for everyone.”
Open 24 hours
9371 OH-14, Streetsboro
Hotels
“The rooms are large which is nice. I book 2 queen bed walk in shower. Room was clean. The shower had cracked floor and was leaking water under floor. When noitfied mangement sad we know about it. Manny in housekeping provided excellant serice with our requests. That man deserves a raise. Location is great lots of shopping and food places. Close to twinsburg if go to the festival in august.”
“Let me start my review by saying this hotel is beautiful and historic so if you are looking for a simple chain hotel then don’t stay here. I booked a night for my husbands birthday, our room was simple and beautiful with a whirlpool bathtub. The front desk was very helpful and attentive, they will get you anything you need. The dining experience was perfect with all the dim lights and romantic ambiance. We ordered the chicken Parmesan and cabin chicken pasta, this food was excellent. The bartender and the waitresses were on point and super welcoming. We were served coffee and muffins the next morning on the back patio which was gorgeous. This place has so much character, not your same typical hotel so if you are looking for an awesome experience stay here. My husband also received a massage and he said everyone was super helpful, friendly and clean. We will definitely be back, thank you for a wonderful experience.”
“I had a situation. I need a place to go to highlighted in. They are very good professional. I liked it. It was clean, had a microwave in the fridge, erator. Feel like it's a decent rates.”
“Checked for bedbugs & I was surprised not to find any. 2 summers ago I did. Unfortunately it was after i slept already.. I bounced with the quickness! But not b4i got my $ refunded! Always check right away for bugs & the filter inside the air/heater. Should be changed or washed at every rm cleaning!”
Open 24 hours
240 Highland Rd, Macedonia
Hotels
“I have to be real first time I stayed here was nice pretty clean bathroom was clean was not bad at all but the second time wasn’t good I extended my night got my keys re made left for awhile came back to my room and my stuff was moved someone took a alcoholic beverage of mine out the fridge I had, and most of all what really did it was there was a BED BUG in one of my plastic bags I had left there on the table with some of my things in it!!!! So that did it sorry I definitely won’t be back!!! I’ll be at the laquinta inn next door they are way better and their prices are very reasonable and good as well!!Rooms: Really clean bathroomNearby activities: There’s a lot of good food places near by”
Open 24 hours
26300 Chagrin Blvd, Beachwood
Hotels
“I have to say, it has been and still is an amazing experience for me in this hotel. The manager Mark is one of the most professional and friendly, accomodaiting, guest aware people I have encountered. The friendly atmosphere here is contagious. Breakfast is delicious, just a sunny side up for this place. Rooms are just right, anytime you need anything is right there. Coffee and tea around the clock and smiley faces around the corner. Must stay! If you are ever in Cleveland this is the place to make your trip. I love it! ❤️”
“Diz place be in da nice area of da hood. Room smells like someone be relievin demselfs on da carpet. On my wayz back from da Taco Bells, I mets me a nice lady who wad in da parkin lot. We be partayin all nights long.”
“The room we stayed in was clean, no critters and everything was in well kept. Service was prompt and courteous. I was surprised with the breakfast bar. If you like a good hearty breakfast in the AM, you will be pleased.”
Open 24 hours
311 Highland Rd, Macedonia
Hotels
“We do stay here alot and the staff here are always friendly the rooms that we have had have been great I know they are about to do some major updates and for the price it's really not bad but I would stay here every trip we and my wife make ”
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“This is one of those special hotels that is awesome because of the people that work there. Every interaction I had, from checking in, to breakfast, to checking out, the people were warm and friendly. It was a little farther away from why I travel to NE Ohio, but I would go back again in a heartbeat because of the people. Kudos to management for instilling such a positive and warm culture.”